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“Great location, very good hotel”

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Sunstar Alpine Hotel Wengen
Ranked #9 of 20 Hotels in Wengen
Certificate of Excellence
Reviewed March 12, 2013

Wengen is a beautiful, peaceful resort and the Sunstar hotel is ideally located to enjoy it.

The hotel is probably 4 star by Wengen standards and the accommodation and facilities were very good. Excellent helpful reception staff and the food was generally very good to good. You are normally allocated a table in the restaurant and you have the same place for the week. However we were put in the back room which has no decoration or character, unlike the main dining room which was very pleasant. You may wish to ask to move if that happens to you.

All in all a great hotel and destination. We had great snow which helped of course.

Room Tip: We had a valley view which is more expensive and is quiet. The other side rooms are probably equally...
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  • Stayed: February 2013, traveled as a couple
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Thank Colin_Guernsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 9, 2013

The management and staff could not be more friendly and helpful and the fact the hotel is located next door to the cablecar (one of only two ways of getting up into the skiing area) is a great advantage. We have two little complaints. There was a charge for tap water!!
One member of our party had diabetes, the mini bar in the room (which was free) was not stocked with diet drinks and when we requested sugar free drinks, a very apologetic manager explained that he unfortunately was unable to supply this as it was not allowed by the company.
The rooms had free WI-FI. We will definitely stay in the Sunstar if we go back to Wengen

  • Stayed: February 2013, traveled with family
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Thank RagnhildLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2013

I spend 150 nights/year in hotels and this was the best and most professional check-in i can remember, despite it being busy. Everything was dealt with plus things we hadn't thought of.
Spotlessly clean, great ski room. Great pool area and spa. Lovely rooms.
Breakfast and dinner were wel organised. An hotel where the staff and management are all doing the best they can to make for an exceptional stay.

  • Stayed: February 2013, traveled with family
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1  Thank al_sadr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2013

This was our first stay in Wengan and our first stay in a Sunstar Hotel but we will be back. The location was perfect - a short easy walk to the cable car in the mornings and we could ski right down to the park opposite the hotel.
The manager, Oliver, was a perfect host and was very welcoming and always available. The rooms were very clean, lovely and warm and had a free mini bar and tea and coffee making facilities which is great after a hard day on the slopes.
The food was excellent, lots of choice for breakfast and tasty, homecooked food for dinner.
The pool is good size to swim in and the steam room and suana are both perfect.
We could not recommend this highly enough - almost tempted to keep it our secret!

Room Tip: We had a duplex room on the 4th floor which looked over the main street. I think the ones looking t...
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  • Stayed: February 2013, traveled with family
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Thank janesblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

This was our first trip to Wengen and the Sunstar was a fantastic find. From the moment we stepped into the hotel, the hosts, Oliver and Katja were more than welcoming, so friendly and made sure that anything we needed was taken care of. The room was very clean, had free wifi, a free mini bar, looked right out up the mountain and to have your bed made every morning and turned down every evening was an extra treat. The spa downstairs was lovely, perfect after a day on the slopes. Again very clean and the pool was a great size if you wanted to get a good swim in before dinner. The food here was to the highest standard - both my mother and I were vegetarians and the staff and chef made sure there was always a good selection that we could choose from, giving us different options each night. Something we made full use of was the salad buffet. Great selection and very tasty. I also recommend staying on a Friday evening so you can also make full use of the desert buffet - DELICIOUS. Oliver always let us know about the different entertainment going on in the hotel or in the resort so that you never missed out on anything going on. The location of the hotel being right opposite the ski lift and right next door to the ski shop means this year there was no struggling with the ski's to get to the mountains, it was all very relaxed, just what we needed. The staff on reception, no matter what time, were always so helpful and on the day of sadly going home, they made sure our bags were taken to the train station and that they found the quickest route for us to get back to the airport.

All in all we gave the Sunstar a 5/5 - it was such a lovely hotel and the most perfect week. I recommend any age group to stay here, you will not be disappointed.

Room Tip: Room with a balcony was great - could stand out and look up at the mountain or down the street. Love...
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  • Stayed: February 2013, traveled with family
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1  Thank Hannahosborne93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

I have stayed at this hotel since 1991...what more can I say! There is a consistent standard here. A very warm welcome awaits you from Oliver and Katja and their team at reception. Barbara, the housekeeper, maintains the high standard of cleanliness in the rooms and could not be more helpful. The restaurant manager tries to accommodate you with any dining requests. The hotel is very conveniently placed for both the cable car and the station...also for shops and ski hire establishments. The swimming pool area, which is lovely with views across the mountains also has a sauna and steam room. I hope to be returning for another relaxing and enjoyable stay in 2014.

Room Tip: A room overlooking the valley and on the higher floors are quieter. Some rooms on the village side o...
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  • Stayed: January 2013, traveled with friends
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2  Thank thanet2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2013

My husband and I have stayed at this hotel a number of times now. Our recent visit lived up to the high standards we have come to expect from the Sunstar hotel group. The hosts, Oliver and Katja, and their team were all extremely welcoming and helpful. The hotel is very comfortable and ideally placed a few minutes walk from the cable car and next door to the ski hire shop. A very relaxing week.

  • Stayed: February 2013, traveled as a couple
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1  Thank Polly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunstar Alpine Hotel Wengen

Address: Dorfstrasse, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Wengen
#3 Luxury Hotel in Wengen
#4 Ski-In / Ski-Out Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range: $204 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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