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Sunstar Alpine Hotel Wengen
Ranked #5 of 20 Hotels in Wengen
Certificate of Excellence
Reviewed January 11, 2008

Overall an unsatisfactory experience. We decided to splurge a bit and book a suite, but was instead given a so-called 'duplex room' which is essentially a family room with lots of beds in lieu of other amenities - of dubious value since it was only my wife and myself. The front desk said they were full and could not relocate us. And the bathroom was very small, with an inward swinging door, which made it impossible to enter the bathroom while someone else was in it without banging their toes against the bottom of the door. Who needs this sort of aggravation while on vacation?

Also we found the food unsatisfactory, and certainly a couple or four notches below the food served across town at the Regina, where we stayed previously. For instance, our evening appetizer selection was usually a choice of Orange Juice - I'm not kidding - or Apple Soup - which was just hideous. We found ourselves eating dinner in other hotels at an extra cost, even though we booked half board at the SunStar.

Next time in Wengen we will either stay again at the Regina, which truly had a four star menu, or might try the Schonegg, where we had an excellent dinner and the owner took great pride in his hotel.

  • Stayed: January 2004, traveled with family
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9  Thank JohnnyCLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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477 - 483 of 571 reviews

Reviewed April 7, 2007

We stayed at the Sunstar in Wengen for 1 week in March. We booked with Kuoni which rates this as a 4 star hotel - while very comfortable it is not a luxury hotel. With Kuoni we booked flyrail which was excellent. We checked our luggage in at London Gatwick and did not see it again until the hotel. We needed to catch 3 trains however this wasn’t a problem as everything was very clear on the instructions from Kuoni although if you are booking with them check out the Swiss rail website for yourself with regard to times – we caught a train nearly 2 hours earlier than Kuoni suggested.

We were upgraded to a junior suite which was very nice with a balcony overlooking the village. The room has a free mini bar, consisting of beer, sprite, coke, water and juice which is re-stocked every day – however there is no tea and coffee making facilities. As noted by other reviews the bathroom was small but very clean. Other reviewers mentioned the noise at the front of the hotel however during our stay it was very quiet.

The breakfast at the hotel was quite basic, that is if you prefer a variety of cooked breakfast. However the evening meals were varied and of a very good quality. The dining room is non smoking. Entertainment at the hotel was limited to a keyboard instrumental in the bar area which was a smoking area.

Wengen itself is a very pretty village with easy access to all the surrounding area. Although it snowed for 3 days out of the 7, and we were not skiing, it did not spoil our enjoyment of the area and did not stop us walking and visiting this beautiful part of Switzerland.

To conclude the hotel was spotlessly clean and the staff very friendly, really could find no fault with the hotel apart from a few small details noted above.

  • Stayed: March 2007, traveled with family
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3  Thank pattyh11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2006

Very cosy & friendly hotel. Came here for a weekend for our 25th Wedding Anniversary. Unknown to us our children upgraded us to a larger room. Very comfortable, spacious & clean, every night we had a chocolate on our pillows. Bathroom was neat & clean. Overlooked the valley & slight views over the Jungfrau. We were unlucky with the weather but in some respects was fascinating cos we had mist/clouds that would come up from the valley and envelope the whole of Wengen, you couldn't even see the gondolas, then would disappear only to reappear.

The breakfasts had a very good selection, ranging from juices to cerials to fruit to sausages, bacon & eggs etc., in fact all that you could want. Self service & 2nds or more if you are that way inclined. The waitresses were very polite and helpful. Evening meal was also satisfactory with a piano player, very nice.
The hotel manager was seen around the hotel and very pleasant. He even helped serve on the evening it was a buffet meal. Not afraid to get his hands dirty. He was also on site when we arrived and offered us a welcome juice drink whilst booking in. Overall a thoroughly nice stay & wouldn't hesitate in recommending or returning here

  • Stayed: September 2004, traveled with family
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5  Thank shirleyknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2006

We went to Wengen for a ski week.Wengen is a car free village and the Sunstar is conveniently located near the station and across from the Gondola.We had a room overlooking the main street. Not a problem in winter but might be noisy in summer. The more expensive rooms overlook the valley.Like many European hotels the room was small but nicely furnished. Bathroom was only for one person at a time. Food was generally good with a choice of a vegetarian entree every dinner.The hotel is very child friendly.It even has special family rooms on the fourth floor with a loft sleeping area.
As expected in Switzerland the staff were very professional. With a little prodding they provided good service.For instance they had no schedule for the trains to the Jungfrau but when asked looked it up on the internet. One gripe the internet acess in the hotel is a rip off. Don't use it. Go to the bar next to the post office where the price of a drink will get you free internet connection.

9  Thank toffeenose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
San Francisco, California
215
Reviewed October 3, 2005

My friend and I stayed for 3 nights at the Sunstar a couple of weeks ago and were very pleased with our stay.

On the first night, our room faced the village, and we found that it was incredibly noisy starting at about 5 a.m. when the town started to come alive. We asked for a different room, and the hotel graciously accommodated our request and placed us in a beautiful room that wasn't on the village side and had an amazing mountain view.

The breakfast was superb, and the staff were extremely helpful. I would highly recommend the hotel because of its convenience to the train station and location within the town (though the town is small enough that just about anywhere is a close walk!).

I would definitely stay there again and would recommend it to others.

  • Stayed: September 2005
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2005

Stayed here 2 consecutive summers after getting rained-out the first. Super convenient spot, right by the rail station. Unreal scenery. If I didn't have so many other places to which I'd like to travel I'd return here again.

Got the full board meal plan which was a pretty good value and good food. This town is not real big on restaurants.

A note about noise: If you're sensitive to noise and it's summertime, caution is advised. Front rooms face main street and while there are no motor vehicles permitted here, it can get a little raucous late in the evening.

The more-expensive rear facing rooms will expose you to some faint yet detectable all-night churchbells. This didn't really bother me, but if you're hyper-sensitive then you may want to try a more out-of-the-way hotel in Wengen.

  • Stayed: June 2001
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9  Thank travelerLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2005

I've stayed at the Sunstar 3 times now for Summer holidays, and could not fault it. Very friendly and welcoming. The first time we had a "duplex" room, which was fantastic, with the main bedroom on a mezzanine floor, and a comfortable fold-out sofa bed in the lounge area. The other 2 times we had junior suites, which have a sitting area with double sofa bed, and a very large balcony. Both types of room were very well furnished, and recently refurbished. The location is fantastic, on the quiet main street in the centre of the village, a few minutes walk from the station, and opposite the cable car up to Mannlichen. Service was great-rooms always made up before we returned from breakfast, and then staff returned whilst we were having dinner to make up the sofa bed and leave chocolates on the pillows. Lovely views from both sides of the hotel, and also from the pool. Excellent food - particularly Sunday morning breakfast, which included smoked salmon and sparkling wine.

18  Thank purplecazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunstar Alpine Hotel Wengen

Address: Dorfstrasse, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Wengen
#2 Luxury Hotel in Wengen
#3 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range: $184 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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