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Sunstar Alpine Hotel Wengen
Ranked #4 of 21 Hotels in Wengen
Certificate of Excellence
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Excellent hotel, clean, comfortable, great food, service and more ...”
5 of 5 bubbles Reviewed April 13, 2011

A week's early spring walking holiday at the very comfortable Sunstar, right in the centre of Wengen. Spotlessly clean, food excellent with good choice available and always very nicely presented - the breakfast buffet was particularly good. A welcoming gluwhein during check-in, 6 bottles of soft drinks and a beer in the free minibar (single room) were replenished every day, as were the coffee and tea facilities in the room. A large bowl of fruit was available in the foyer, as was free internet access and a 'Welcome Drink' in the bar whilst the wide programme of activities (mostly free) during the week were outlined. The bedroom was very clean and comfortable, with a large balcony with table and chairs - the bathroom was large, modern and well stocked, with towels changed frequently. A choice of 6 pillows was available and everything had been thought of - safe, blackout blinds, shoehorn, umbrella, weather forecast for next day left on your pillow with a sweet - even your own rubber duck on a nest made from a face cloth ! A bathrobe was provided which was very useful when going to use the excellent pool, which has mountain views - cool when you first get in, because the pool area, with sun loungers, is quite warm but you soon acclimatise when swimming - with steam room, sunbed and massage available and loads of fluffy towels. All the staff were so nice and helpful - nothing too much trouble. There were a number of families with young children / babies who were also well catered for with high chairs and baby listening service and a play room / videos for the older children. An excellent holiday and I will definitely be staying here again. Highly recommended !!

  • Stayed March 2011, traveled solo
    • Value
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Helpful?
2 Thank amarillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (198)
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London
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 20, 2011

We visited for a week of skiing in mid March 2011 - the snow wasn't great, but our stay at the Sunstar Wengen more than made up for it.

Unusually for a hotel, there was little to complain about! The service, in particular, stood out for me - the owner / GM made a tremendous effort to engage the guests and this came across in the excellent service delivered by his team. The hotel had a full programme of events, from a night out in a mountain hut (with raclette and schnapps) to a guided tour of the Lauberhorn ski run. We didn't take much advantage of the event programme, other than a very entertaining authentic Swiss band playing bells and a broomstick with spoons! There was live music in the bar every night and a nice log fire.

The room was great - pretty modern, with a TV, sofa, complimentary mini-bar, bathroom, balcony, kettle, etc - very comfortable and very quiet at night (Wengen is quiet anyway, but the valley view rooms are very peaceful).

We opted for the half board option - we had the same table assigned in the restaurant each night. The restaurant atmosphere was fine, the food was excellent, even for a fuss pot like me, and the service was superb. Definitely worth it, particularly as restaurant options in Wengen are somewhat limited.

The steam room and pool are good quality and modern and not full of screaming kids - very welcome after a hard day's skiing.

Location is very close (1 minute walk) to the main cable car to the slopes, which is handy, and not far away from Wengen station (3 minute walk) which provides alternative access to the slopes (included in lift pass) and also to Lauterbrunnen station (the way home).

You really won't be disappointed with this place.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TheSurbitonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malibu, California
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed November 2, 2010

A great hotel in the mountains! The staff was incredibly welcoming and the manager made an extraordinary effort to welcome all guests. They operate as a resort of sorts for many visitors. I met several people during my 5 night stay who come back every year. The breakfast is delicious and extensive and the half board program is well worthwhile with what I would consider fine dining. It's not the Ritz but delectable alpine food and a variety of dishes. There is a wonderful pool (while many reviewers complain about the "cold" temps, it is actually a very good lap pool for fitness enthusiasts. The pool is just the right temperature for swimming. If you want to bath, find a hot tub.) The pool is about 18m long and great for laps. The free internet terminal in the lobby is much appreciated and if you have a laptop they didn't seem to mind plugging into the Ethernet connection.

The mini bar contents are free and restocked every day.

The best lemon-lime sorbet, made fresh in the kitchen, that I have ever tasted. The Wednesday night Swiss- food buffet and native music is a fun excuse to stay indoors and experience some local history and culture.

The only issue I would say I found the elevator to be outdated and noisy, and the hotel walls are perhaps not insulated against noise as much as they could be. Therefore it was somewhat noisy at night and I would strongly suggest trying to get a room as far away from the elevator as possible.

This is a great hotel and I will return there the next time I visit Wengen next year.

  • Stayed September 2010, traveled solo
    • Value
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Helpful?
Thank Jon_the_Traveller_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 6, 2010

A rather belated review! We spent three nights at the Sunstar in June. Location is perfect - 5 minutes from the Station and a minute to the Cable Car. Exceptional views from our room. Staff are friendly & service is good. Food is traditional - rather than modern cruisine - and perfectly acceptable. The hotel certainly has an Alpine feel about it and from those guests we spoke to it would seem that many return after previous stays. With so many walks around and such spectacular views it is easy to understand why Wengen in the sumer can become addictive.

  • Stayed June 2010, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mhadaidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
131 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 bubbles Reviewed September 26, 2010

We stayed at the Sunstar Wengen for 3 nights in September and really enjoyed our break. This hotel is very well run and the manager and his wife lead their team in giving excellent customer service. The hotel is small enough to allow staff to give personal attention to all the guests and they are excelptionally friendly, helpful and welcoming. Food was very good, imaginitive and well prepared. Breakfast is buffet style, with fruits, salads, cold meats, muesli etc and the usual bacon/egg/sausage/tomato, all very good. Evening meal was a mixture of buffet and table service and there were about 3 different choices for the main course every evening . We had the same table saved for us for the whole of our stay, reserved by a name card. Wine was very expensive at dinner. Our room was large and comfortable, except for the beds, which we found very hard. There was tea and coffee making equipment in the bedroom and a free mini-bar with water, soft drinks and beer. We did very much enjoy this comfortable and welcoming hotel and would be happy to return for another visit. Wengen itself is absolutely beautiful and the hotel is well situated - 5 minutes walk from the station and across the road from the Mannlichen cable car.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank curlycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed August 9, 2010

We stayed at the Sunstar for 10 days July/Aug 2010.

The hotel is well located in the middle of the village, 5 minutes walk from the train station and directly opposite to a cable car to Grindlewald.

The hotel has a pleasant atmosphere and is well cared for by a friendly team of staff.

We did however experience one key weakness. We stayed on a B&B basis only and unfortunately felt that we were treated as 2nd rate guests in the restaurant as a result. We were told on arrival that we would be allocated a table in the restaurant that we would use for our stay. The reality was, that because half board guests had allocated tables and there were insufficient tables for all guests, we were moved to a different table every day of our stay. This was unfortunate as it made it more difficult to get to know our fellow guests and made us feel like we were being fitted in. We discussed this with the Restaurant Manager, who agreed it was a problem but was unable to provide us with a solution. On the final morning as we entered the restaurant at 07:10 am the restaurant was virtually empty, however the waiter greeted us with "I'm sorry but all of the tables are taken" having looked around the room he then said "maybe you can have the one in the corner" – a table that was laid for one person and obviously squeezed in! The discussion we had had with the restaurant manager had apparently had little/no impact.

Our suggestion to this problem is – only allocate tables for the evening service and let breakfast be more flexible?!

Good hotel - but can do better.

  • Stayed July 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Newentboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 31, 2010

After escaping from noisy, dirty Interlaken to the Sunstar, Wengen, last week, we were delighted with our Lauterbrunnen Valley view from our balcony. The hotel staff were very helpful and the housekeeping staff were proud of their work and kept the rooms spotless and well serviced. The half board option for 38CHF was well worth it, the meals were imaginative and beautifully cooked and presented. The bar had a musician a few nights a week but the guests seemed reluctant to drink there. Only on the last night when it rained hard did the bar have any atmosphere, which was a shame because it was very comfortable and the musician was quite good. A suggestion to the hotel, perhaps if they served coffe in the bar/lounge people would lnger and have an after dinner drink. I would not hestitate to stay here again and wonder if the other Sunstar hotels are as good.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cleopatra03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunstar Alpine Hotel Wengen

Property: Sunstar Alpine Hotel Wengen
Address: Dorfstrasse | 3823 Wengen, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Wengen
#2 Luxury Hotel in Wengen
#3 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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