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“A Grand Old Lady, down on her luck”
Review of Hotel Regina

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Hotel Regina
Ranked #16 of 20 Hotels in Wengen
Certificate of Excellence
Reviewed December 27, 2013

Although rating it very good, it is not a hotel we will return to. We chose it as we had been there for a business meeting in the late 1990s, had hazy but OK memories from our stay and it was the only decent hotel open for our trip dates; just before the season started.

The 'Very Good' represents a mixture of both ''Excellent' and 'Pretty Poor' and the former does not outweigh the latter for us. The excellent items are the location, especially if you have a room with a view of the Jungfrau mountain, the high levels of personal service, the quality of the food; for both adults and children and a reasonably priced wine list. In these respects they could not do enough for us. The owner, Mr Meyer, went out of his way to ensure we enjoyed our stay; but for two nights we three seemed to be the only guests.

On the other hand our room (all the rooms??) had not been updated since, we think, the 1960s. Dark gloomy bedroom, with insufficient lights. It was a struggle to find enough electrical sockets to re-charge our various devices, without losing the lights. The bathroom was very small, had dark brown tiles, no extractor fan or radiator. And the main door lock was so temperamental that on one day it wouldn't lock when we left the room and on another the chambermaids' master key wouldn't open it so we had to let them in!!

And in 2013 hotel guests should expect free Wi-Fi throughtout a hotel, not a very intermittent free service in the lobby; only if you stood very close to the router behind the bar! And on the first night, after a long journey from home, it would have been good if the draft beer pump had worked in the bar. But as the owner said, when you are in Wengen getting good service from engineers can be a bit hit and miss due to the relative inaccesibilty of the village!!

We think the owner has chosen the 'style' of the hotel deliberately and that is his choice. But it is a shame that the 'excellent' elements are not matched throughout the whole hotel.

Room Tip: Room 308 is a gloomy one
  • Stayed: December 2013, traveled with family
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1  Thank DevonBlueboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 - 80 of 240 reviews

Reviewed September 3, 2013

For travellers looking for common international five-star-standard this might not be the right place. There are many details that dont meet the newest standards. For travellers like me who appreciate individual and historical places it is perfect.

The room we were given must be one of the most beautiful Hotel rooms I ever had and certainly the first one with two balconies, both with absolutely breathtaking views at the Bernese alps. Unlike some other parts of the building our room was also quite recently renovated. The staff was very Kind and helpful.

  • Stayed: August 2013, traveled as a couple
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3  Thank Carignano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2013

We stayed for one week in the Hotel Regina while hiking daily in the beautiful surroundings. This is an Old World Hotel with Old World Service. The staff - all of them - were incredibly nice and helpful. The owner and his wife would come by our dinner table every night and made it clear that they would do whatever it took to make our stay comfortable and enjoyable. Although I agree with a previous reviewer that in some areas the hotel shows its age, I stopped noticing these things after the first day because I was so taken with the ambiance of the whole place, the service and the attitude of all the staff. They really made you feel special. After our week in Wengen, I went to Italy for a business meeting and stayed at what I consider to be the opposite of Hotel Regina - a new resort in Tuscany where the hotel looked flawless but where the service was completely impersonal and many things were automated. I looked back at my time in Wengen and realized why it was so special.

Room Tip: ask for a view of the Jungfrau
  • Stayed: July 2013, traveled with family
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1  Thank Photini17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

This was our first trip to the Bernese Oberland, and to Wengen. The hotel is stately and grand on many levels (the foyer and dining room) but there is an amount of "faded glory" to it that many travelers may not appreciate if they are looking for perfection. There is charm and grace to this hotel, the lobby, bar area, and dining room are beautiful and relaxing to lounge around in. The owner's dog "Caramel" even warmly greets you upon arrival at the desk! Everyone working at the hotel was very courteous and kind, including the owner Mr. Meyer. The room was nice and clean, with a very large bathroom....we had a room that had a balcony overlooking two sides of the town and Lauterbrunnen valley....simply breathtaking and beautiful! Yes, the room could have been more updated, but it was clean and very spacious (compared to hotels in major European cities) and served all our purposes. We had breakfast on the days we were there, and they had a nice selection of items, all very well prepared. We also had dinner one evening in the restaurant, very pricey (but then again what isn't in Switzerland!) but the food was delicious. There are not too many places to dine in Wengen, so eating at the restaurant was a nice treat.
Overall, I think this hotel is a very nice and was well worth the price. If you want a shiny, new hotel with a modern feel, this is not the place for you. If you appreciate some history and don't need everything to be the latest in fashionable decor, then I think you will enjoy this gem.

  • Stayed: September 2012, traveled as a couple
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3  Thank CaseA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2013

We stayed at Hotel Regina-Wengen once before, on our first trip to Switzerland. We enjoyed that stay as well as this one. This time, when we checked-in, we were met by Owner-Manager Guido Meyer at the front desk where he informed us, due to the demands of several group bookings, that we were being upgraded to the Magdalena Suite for our six night stay. This was, indeed, a very nice surprise.

Our stay was made special by the attention given to us by the front-desk staff and dining room staff, especially Phillip and Peter.

While an old hotel, our suite was well-appointed, with a very comfortable king bed, a bath with a full-sized walk-in shower with an oversized rain-water showerhead, a large claw-foot tub and tons of towels for our up to two showers per day (we are avid hikers).

Thanks go out to all who made our trip to Wengen/Lauterbrunnen/Jungfrau extra special. Oh! And six days of full sun certainly didn't hurt!

  • Stayed: July 2013, traveled as a couple
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Thank Laz1544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

Not only was the view of the Jungfrau outside our balcony perfect, but the hotel was first-rate in every way-- the staff was friendly and gave good advice on hiking and things to do. When we missed our walking our dog, they even lent us their dog! The hotel itself is beautiful-- marble everywhere, and the food is excellent. Most important to us was the friendliness of the staff. Highly recommended!

  • Stayed: June 2013, traveled as a couple
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1  Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

Stepping into the Hotel Regina is like entering an episode of the Twilight Zone...everything as you would expect in 1960. The bedding, furniture, and plumbing are all in serious need of updating. From peeling paint and broken furniture on balconies to no A/C to hoards of tour groups that arrive very late and leave very early, Hotel Regina was a complete disappointment except for the breath-taking scenery. The Alps were amazing.

  • Stayed: June 2013
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3  Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Regina

Address: Zentrum, Wengen 3823, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites
Hotel Style:
#6 Luxury Hotel in Wengen
#8 Ski-In / Ski-Out Hotel in Wengen
#16 Romantic Hotel in Wengen
Price Range: $300 - $696 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Regina 4*
Number of rooms: 90
Official Description (provided by the hotel):
We would like to introduce you to Hotel Regina in Wengen, situated in our beautiful little country of Switzerland, more specifically in the Bernese Alps. Ever since this splendid building was constructed in 1894, Hotel Regina has welcomed guests from all four corners of the world. It is strategically placed in a dominant position, allowing for spectacular views of the surrounding mountains, most notably the Jungfrau and the Silberhorn, as well as a plunging view of the Lauterbrunnen Valley and its impressive waterfalls. We're very lucky to have the talented head chef Mickaël Cochet (rated 16/20 by the Gault & Millau restaurant guide) on our team. We invite you to discover our beautiful Restaurants 2 gourmet Restaurants 16 Gault & Millau " Chez Meyer's" and "La Bulle" The main restaurant "Jack's Brasserie" along with an excellent wine list.Jack's Brasserie (with an excellent wine list) In 2004, this Victorian-style hotel property was classified and recognised by the Swiss Heritage Fund. The hotel offers rooms with balconies or terraces with unique panoramic views. Furthermore, the Jungfrau-Aletsch region is a UNESCO World Heritage Site, granting us exceptional value. The gentle blend of clean air, fine food and grandeur form the perfect backdrop for summer or winter sports. We are convinced that Hotel Regina is a magnificent place, that cradles you in an atmosphere of tradition and magic. ... more   less 
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Also Known As:
Regina Hotel Wengen

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