We were made to feel most welcome at this lovely hotel. Nothing was too much trouble for the staff, arranging ski pass, booking transfers etc etc. Service and food were both excellent and even though there was a mix of people, old and young in the hotel, the 5 children in the party were always made to feel at home. Rooms were traditional in style but had everything you wanted....wireless internet, Cable TV and were warm and welcoming. Not sure why this only has a 2 star rating, the hotel is without a doubt a four star. We will certainly return to the Hotel Eiger.