We had the most enjoyable stay of our holiday at CityChalet. The owner, Matt and his staff was very helpful and even assisted our family members with lost luggage after their flight. We really appreciated Stephanie and Matt's efforts in this regard, which was exceeding expectations by far. Interlaken is a charming place and we have enjoyed the peaceful and beautiful environment. The chalet was immaculately clean and is furnished with everything needed for a homely, self-catered stay, There is even a washing machine and tumble dryer. Perfect for families.
The location is central with shops within walking distance. With the train and bus station so close it was easy to use Interlaken as our base to visit other cities such as Luzern and Bern.
We didn't want to leave this beautiful tranquil place and can recommend City Chalet anytime. Thank you, Matt.

The cottage is 10 minutes walk from Interlaken WEST station. This is next to a Denner supermarket. Location is good - you can walk to the cottage from the station even with heavy luggage provided they have wheels.

The property is well maintained, have a good kitchen with plates, glasses etc. They provide one or two dishwasher tablets. So if you are staying for more than two days you could be in trouble. luckily for us we met the owner (when he came to collect payment) who gave us three more tablets. Otherwise we would have had to buy a big packet of them

There are many problems with this property which are as follows:

1. They offer free wifi. Wifi is so slow it is mostly of no use at all.
2. There is absolutely no support at all from the staff or owner (we saw no one except the owner (I guess) during our week's stay, that too when he came to collect payment one night). Two days we saw people waiting outside their booked cottage waiting for their keys. No one was responding to their phone calls also. When we arrived, we also tried calling their number - no one answered. Luckily our door was open and key was inside the cottage.
3. There are three bed rooms. One has a single bed. One has a bunk bed!! and the third has two single beds. The bedding arrangement is not suitable for couples/families
4. There are two bathrooms both are functional - just functional!

Overall, I would not recommend this place for families who would expect a little bit of luxury or service. If you are big group, I think it could turn out cost effective.

If you are touring swiss for a week or more like we were doing, better to stay in Lucerne rather than interlaken. If you are planning to stay in Interlaken, pl consider some other place.

Great location, right in the heart of Interlaken. 7mins walk from Interlaken West railway station (connects to all the main routes), 5mins walk into the main town area and 2mins walk into Unterseen (a picturess old part of Interlaken) which is wonderfully, typically swiss. Situated near the river which joins the two beautiful lakes, Thun and Brienz. We enjoyed many tranquil walks along the riverside.
An extensive amount of restaurants in close proximity, not to mention all the typical gift shops. Several convenience stores/supermarkets close by... one is literally situated at the entrance of the driveway to the chalet.
The chalet is very spacious and functional, with all the acential appliances. It was very easy for us to make this our home for the week, especially as we were travelling with our 1 year old and both sets of parents. The ground floor apartment was ideal for our requirements.
The owners were very helpful and pleasant.
A peaceful and enjoyable stay. Would certainly recommend this place.

LOVED LOVED LOVED! Great location, set back from the road a couple of hundred feet, it made for very quiet lovely setting - we even had an outdoor patio. Very well maintained and clean! Matt, the owner was a pleasure to deal with. I was traveling with a group of 5 teenage Girl Scouts, and one other adult, and this was our favorite location of all. Comfortable beds, beautiful views, laundry and dishwasher. Would highly recommend this rental. We were in the 3 bedroom 2 bath on the ground floor in the back of the 3 buildings (The building was also well soundproofed - we heard absolutely no sound from upstairs). It was also very convenient to have the grocery at the end of the driveway and a great bakery 2 short blocks up the road.

Stayed here and found the chalet all ready clean and warn for our arrival. The place was spotless and as described on the site. The location was ideal for the town of Interlaken and surrounding Junfrau area.

Maybe more towels per person would have been better but it wasn't a problem just a preference.

Lovely apartment and really central - would go again as did't get to see everything we wanted to.

We were total 7 pax , 4 adult and 3 children . The apartment was on the ground floor with awesome location and view of mountains.
It is 5 minutes walking from interlaken west station.There is one super market Dennir Just next to chalet. Chalet is equipped with all the necessities.and Mathew Horn is an Amazing host and take care of anything you need. We had an awesome time. I will definately visit again.