We stayed at City Chalet for 7 nights (5-11 Nov 2012). It is a new chalet, very clean and only 10mins walk from Interlaken West stn. We stayed in AEG apartment with 3rooms with kitchen and big living room. The best thing, there are two toilets.
For those travellers who need to cook their meals, there is Denner supermarket and a Sri Lankan shop selling groceries (eg onion, chillies) very near City Chalet.
Matt were very prompt in replying queries. I will definitely recommend my friends to stay at City Chalet.
We stayed in this chalet for a week this past September during a 3 week European tour, and would highly recommend it. The chalet we stayed in was brand new with all of the modern conveniences of a new build, yet had been carefully crafted to retain the character of a classic Swiss chalet. The view of the Alps from the big sliding doors to the garden, is nothing short of spectacular. The property is tucked away off of a little side street, next to the owner's original chalet, which is situated right on the riverbank. Because of this, it feels quiet and secluded, even though it is in the heart of Interlaken, with a grocery shop just a few metres away. The owner, Matt, is warm and friendly, and took time out to make some excellent recommendations for day trips, restaurants, etc. Interlaken was a great base for us to explore the Berner Oberland, and the week we spent at City Chalet was definitely a highlight.