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“A wonderful experience”

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Carlton-Europe Hotel
Ranked #11 of 40 Hotels in Interlaken
Certificate of Excellence
Charleston, South Carolina
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A wonderful experience”
Reviewed June 6, 2013

My wife and I were traveling to Switzerland the last week of May 2013 for the first time and chose Interlaken as we had heard it to be a very picturesque place. This was an understatement as it is a beautiful area. The Hotel is a very short, 3 minute walk from Interlaken Ost train station and after the amazing ride up there we were happy to check in. A very friendly staff checked us in and offered us some fresh orange juice during the process. We took our luggage up to the 3rd floor and stepped into a beautiful room and opened the windows to an amazing view. However, my wife was determined to get a room with a balcony and zipped back down to the reception and immediately came back with a new room on the 4th floor with not 1 but 2 balconies overlooking an amazing view of the town and the snow covered mountains. A beautiful large room with everything you need, including a chandelier in the middle of the room. The bathroom was also large and very modern, very clean and just an all around pleasure and one of the nicest rooms we have stayed in anywhere. Breakfast was included in the price of the room and was in a very nice room every morning and well worth it. The usual yummy European fare and plenty of it, very nice!
Overall a fantastic experience in a wonderful hotel with very friendly and very accommodating staff that all spoke very good English. I recommend it to everyone

Room Tip: Choose a room with a view of the mountains and ask for a balcony as all don't have them
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank HooverBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review, June 8, 2013
Dear HooverBoy,

thank you very much for your review and for all the complimets made to our staff and hotel. It was a great pleasure for all members of the Carlton-Europe Team to welcoming you as guests. Feedbacks like yours confirm our impression that we are on the right way and let our staff do it's work with a smile. We would be very pleased to welcoming you once again at the Carlton-Europe Hotel and send our best wishes

yours sincerely

Dominik Naglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Sydney
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 3, 2013 via mobile

We stayed at this hotel for 2 nights. The location is excellent and very close to Interlaken train station. We noted when walking in the entrance that this hotel is on Michelin star list for both hotel and restaurant. The room was large and clean. Staff were friendly and helpful. We were given a city travel pass for free upon check in. Breakfast was okay and include all the basic item you expect from a European hotel. I would recommend this hotel to everyone.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Btman01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review, June 6, 2013
Dear Btman01,

thank you very much for your review and for the compliments for the Carlton-Europe Hotel. We are pleased to read that you enjoyed your stay in Interlaken and that the services provided by the Carlton-Europe Hotel were to your satisfaction. Feedbacks like yours are important for our staff and show that the hotel is developing in the right direction. It would be great to welcoming you once again at our hotel and in the meantime we remain with our best regards

Dominik Naglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level 6 Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 28, 2013

The Carlton came as part of a package, but we were very pleasantly suprised, excellent room, spacious and clean. Great bathroom, pity newly fitted handbasins were designed to prevent retention of water, not very economical ! but super shower. Buffet breakfast good, "Tour" dinners no more than average, but delightful service in every department. They even had a good selection of Malts.

Room Tip: 252, large corner room at rear. Excellent.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review, May 29, 2013
Dear Patrick075

thank you very much for your good feedback about your stay at the Carlton-Europe Hotel. We are pleased to read that you liked our newly renovated rooms and that the service provided by our staff satisfied you. We would be pleased to welcoming you again in Interlaken and remain with our best regards

Dominik Naglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburton, New Zealand
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 25, 2013

We found this hotel to be of a high standard. Our room was very clean- we loved the hand written welcome note from the housekeeper.The breakfast was outstanding, with so much choice, i'm glad we had 3 days to try all options!
So handy to the rail station, and an easy walk into town for tea.

Room Tip: A room with a view of the mountains.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shl_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review, May 29, 2013
Dear shl_10

thank you very much for your review about your stay at the Carlton-Europe Hotel. We are pleased to read that you enjoyed your holidays in Interlaken and that the services provided by our hotel satified you completly. Feedbacks like yours are important for our staff and show that our hotel is developing in the right direction. We would be pleased to welcoming you once again at the Carlton-Europe Hotel and remain with best regards

Dominik Naglitsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 22, 2013

We had a great experience with Hotel Carlton Europe @ Interlaken. Reception is good service & was helpful in our enquiries. Room size was spacious & was very clean. We had a good view of the Swiss Alps too. Restuarant food in the hotel was great & so was the breakfast. Location is near the Interlaken train station. We will definitely go back to Carlton Europe!!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CYC1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review, April 23, 2013
Dear CYC1977,

thank you very much for your review about your stay at the Carlton-Europe Hotel. Feedbacks like yours help to keep the motivation of our staff on a high level. We are very pleased that you enjoyed your holidays at our hotel and that you would like to visit us again. We hope to welcoming you once more in Interlaken and wish you all the best.

best regards

Dominik Naglitsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 30, 2013

I tried this hotel cos of the Jungfraujoch package they offered which was worth it with one night extension. The place is quiet, antique. Room was extremely spacious incld the bathroom. Safe too and there are no busy roads. The only thing that might bother some is the creaking sounds from the ceilings and whenever you walked. I dnt knw what the bldg is made off. I guess its the cold weather. I dnt knw. The bfast was good. I love the scrambled eggs and german breads. Very near to Interlaken OST station which is arnd 5-10mins walk. Clean surrounding and looks safe too. It is full of tourists. The only thing is no free wifi. You have to pay for it which does not really matter if you dnt need it much. Staff wise, it took quite sometime to make them smile at you but they are not rude or anything. Its just maybe their style of communication. They are helpful though and the online customer svs was welcoming and attend to your queries promptly.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SnixySwift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review, April 2, 2013
Dear SnixySwift

thank you very much for your detailed review. We are pleased to read that you enjoyed your stay at the Carlton-Europe Hotel and that you are satisfied with the services provided. The Carlton-Europe Hotel has a history of more than 100 years and both buildings are under historic protection. Even if we try to combine the up to date comfort with the traditional aspects we will always keep our charming creaking sounds in the corridors and ceilings. We would be pleased to accomodate you once again at our hotel to proof that you will always be welcomed with a smile.

best regards

Dominik Naglitsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern England
Level 6 Contributor
332 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed March 26, 2013

Comfortable hotel with history, chic and hospitality. Located in picturesque Interlaken, near town shops and restaurants. Modern entrance contrasts with interior and rooms that are simple and shabby chi with interesting objects thoughout. Room on 4th foor had small balcony with fantastic view, clean and modern. Small showered bathroom, and ok towels. TV, tea making and wifi. Breakfast buffet usual fare - lovely bread, served in one of the ground floor rooms. Small bar may not be art of hotel but within (cheaper beer than in town). Staff very helpful. Also a short walk from raiway station. Bells chime all night but rather pleasant from local church. Sauna and access to swimming not used but available.

Room Tip: Building taking place so check room has good view not building site.
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  • Stayed March 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travell_a_lot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this review, April 2, 2013
Dear Travel_a_lot

thank you very much for your review and for rating us on tripadvisor. Feedbacks like yours are very helpful to keep the high motivation of our staff. We would be pleased to welcoming you again at the Carlton-Europe Hotel.

best regards

Dominik Naglitsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton-Europe Hotel

Property: Carlton-Europe Hotel
Address: Hoeheweg 94, Interlaken 3800, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Interlaken
#4 Ski-In / Ski-Out Hotel in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Carlton-Europe Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Art Nouveau hotel "Carlton-Europe" has a very long tradition. Led by a young team which will tailor to your needs and reflect the charm of the house. After a visit to this idyllic setting, you will take a feeling of security back home. Centrally located just 200 meters from the Interlaken Ost train station on the famous Höheweg. Starting point for excursions in the Jungfrau region as well as the recreation area around Lake Thun and Brienz. Parking lots for cars (chargeable). On foot you reach the center of Interlaken within 5 minutes. The Hotel Carlton-Europe can offer the following: -Team building, motivation -Adult education -Full Catering -Conference rooms with plenty of ambience. The hotel rooms are individually renovated with own equipment. Restaurants: Ruedihus (traditional Swiss cuisine), Johnny's Gärtli (Steakhouse), Shalimar (Indian cuisine and pizzas) and Johnny's Bar Dancing. Leisure: Billiards, Table Tennis, Chess. Large hotel garden with a natural swimming pond. Central, quiet location. ... more   less 
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Also Known As:
Carlton Europe Hotel Interlaken
Carlton Europe Interlaken

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