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Carlton-Europe Hotel
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Reviews (355)
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All reviewsinterlaken ost stationthe main streetharder kulmmaintained hoteleasy minute walksecond helpingssmall balconywalking distanceheritage propertytea making facilitiesexcellent locationlovely balconythe ground floorno air conditioningvery pleasant stayloved this hotelstayed here for nights
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199 - 204 of 355 reviews
Reviewed November 29, 2011

It was an average hotel. I would not say it was bad but after staying at Crystal St.Moritz your expectations definitely go up. There were flies in the room. The amenities were basic. The experience was OK. The only relief was Shalimar Restaurant in the vicinity which gave us access to Indian food. Also the location was good. The hotel is right opposite Harder Kulm, an excursion which cannot be missed.

  • Stayed: October 2011, traveled as a couple
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2  Thank sunnydhingra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this reviewResponded December 1, 2011

Dear Sunnydinghra

We thank you very much for your honesty and your assessment at TripAdvisor.
We are very sorry that we couldn`t achieve your expectations. At the moment we are doing a soft renovation in most of our rooms, so that we can improve our amenities. Despite of all, we would be very grateful to welcome you at the Carlton-Europe Hotel again and excuse us for your inconvenience during your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2011

My husband and me had stayed at this Hotel in October , 2011 on our honeymoon. It was our last leg of the journey , however we had the worst experience of the all the places / hotels visited. Our room was gloomy and there were flies to welcome us. After having informed the front desk to about the flies - they said that nothing much could be done about it. My husband me had to shoo them away our self.
Location of the hotel is convenient , Staff is friendly , the view from the room also is nice . They definitely need to upgrade themselves.

  • Stayed: October 2011, traveled as a couple
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2  Thank ShivaniD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this reviewResponded December 1, 2011

Dear Ms Shivani

We thank you very much for your honesty. Obviously there was a misunderstanding between our staff and you. We are very sorry, that you haven`t experienced your stay as expected. At the moment we are doing a soft renovation in most of our rooms, so that we can upgrade our standard. Despite all of this, we are happy to hear, that our staff was friendly. We do apologise for your inconvenience during your stay. We would be very pleased if you could give us a second chance and we could welcome you at the Carlton-Europe Hotel again.

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Reviewed October 12, 2011

I stay in many hotels in Europe but I find Carlton Europe as a very warm welcome very nice staff and always have a smile for you in the breakfast area and room service.
The rooms are very clean and lots of cumfort plenty of space .
You have free internet at the front desk,and the staff on the front desk are very helpfull and smart ,its good to see.
Very close to Interlaken ost station,great for exploring the jungfrau region and getting the boats on lake Brienz.
In Interlaken you have 5 star pluss but you will pay the price here is value for money.
Carlton Europe team keep the good work up and thanks.see you next year

Room Tip: rear rooms have mountain view
  • Stayed: August 2011, traveled on business
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Thank chriswasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2011

We stayed here 2 nights and found that room was like military barrack. The furniture is of poorest quality, curtains are cheap. Very small balcony with very cheap aluminium chair. Front office staff were unfriendly. They could not even provide a simple adapter for your camera / mobile chargers. Hotel had charged almost CHF200 per room night and what we received in return was not even worth CHF50. Breakfast was basic European, nothing great. The hotel does not provide simple pickup or drop from any interlaken stations which are nearby. Your used towels have to be put in bathtub otherwise housekeeping will not change them. They will use arguments like recycling and use the towels again, only to their advantage. We were in room 115, room size was good, toilets were good but not soaps, no coffee maker no saucers, spoons. Hotel does not believe in providing any facility to guests. In fact, I felt that guests are a burden for at least front office staff. Never again to this hotel.

Room Tip: avoid room no 115
  • Stayed: September 2011, traveled with family
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1  Thank Rajandani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton-Europe, Leiter Front Office at Carlton-Europe Hotel, responded to this reviewResponded October 3, 2011

Dear Mr. Rajandani,

thank you very much for rating us on tripadvisor.com. First of all we really want to apologize for all the inconveniences you had during your stay at our hotel. Feedbacks like yours help us to understand that we have to continue to improve our services continously. We are sorry that you got the impression that guests are a burden for our staff and that our efforts for saving the environment are only to our own advantage. We will keep trying our very best to hit the expectations of our guests, knowing that we can never be 100% sucessfull. We would be pleased if you could give us a second chance to change your impression of the Carlton-Europe Hotel and wish you all the best for your future holidays.

sincerely yours

Dominik Naglitsch
Front-Office Manager

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Reviewed July 14, 2011

The Carton Europe is an elegantly classic hotel from a time past, about a century old. It veritably screams history and refined leisure.

Each room has its own surprises. We came as part of a tour group, and by luck of the draw we were assigned to a spacious top-floor romantically-gabled corner Jacuzzi room with a canopied queen-size bed.

Antiques are artfully arranged throughout the hotel. Yet our room also featured a large flat screen digital TV and a remote-control stereo radio and CD player.

We had both dinner and breakfast at the hotel. Dinner was a three-course meal with salad, entrée, and dessert. Service was both friendly and gracious.

The hard-working staff was rushing to keep up with the breakfast crowd. They were always running out of coffee or tea, milk or croissants. The buffet included scrambled eggs, sausages and bacon, breads, cheeses, yogurt, and more.

The hotel is not air-conditioned, although our room was equipped with a floor fan. We were there during a heat wave. While we could open the windows, the lack of screens meant that intruding insects became an issue.

While the former glory of the Carlton-Europe may be a bit faded, it is one of those unique hotels that deserve a visit. We are glad we had the opportunity to enjoy its many treasures, and we would certainly consider a return stay.

  • Stayed: July 2011, traveled as a couple
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Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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