We stayed here 2 nights and found that room was like military barrack. The furniture is of poorest quality, curtains are cheap. Very small balcony with very cheap aluminium chair. Front office staff were unfriendly. They could not even provide a simple adapter for your camera / mobile chargers. Hotel had charged almost CHF200 per room night and what we received in return was not even worth CHF50. Breakfast was basic European, nothing great. The hotel does not provide simple pickup or drop from any interlaken stations which are nearby. Your used towels have to be put in bathtub otherwise housekeeping will not change them. They will use arguments like recycling and use the towels again, only to their advantage. We were in room 115, room size was good, toilets were good but not soaps, no coffee maker no saucers, spoons. Hotel does not believe in providing any facility to guests. In fact, I felt that guests are a burden for at least front office staff. Never again to this hotel.

The Carton Europe is an elegantly classic hotel from a time past, about a century old. It veritably screams history and refined leisure.

Each room has its own surprises. We came as part of a tour group, and by luck of the draw we were assigned to a spacious top-floor romantically-gabled corner Jacuzzi room with a canopied queen-size bed.

Antiques are artfully arranged throughout the hotel. Yet our room also featured a large flat screen digital TV and a remote-control stereo radio and CD player.

We had both dinner and breakfast at the hotel. Dinner was a three-course meal with salad, entrée, and dessert. Service was both friendly and gracious.

The hard-working staff was rushing to keep up with the breakfast crowd. They were always running out of coffee or tea, milk or croissants. The buffet included scrambled eggs, sausages and bacon, breads, cheeses, yogurt, and more.

The hotel is not air-conditioned, although our room was equipped with a floor fan. We were there during a heat wave. While we could open the windows, the lack of screens meant that intruding insects became an issue.

While the former glory of the Carlton-Europe may be a bit faded, it is one of those unique hotels that deserve a visit. We are glad we had the opportunity to enjoy its many treasures, and we would certainly consider a return stay.