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“Wonderful hotel”

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5th Floor @ Hotel Interlaken
Ranked #18 of 46 Interlaken B&B and Inns
Brisbane, Australia
Level Contributor
68 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Wonderful hotel”
5 of 5 bubbles Reviewed March 16, 2013

We stayed in a Tourist room on the 5th floor. The room we stayed in had private facilities. It was a fabulous room and better then some 5 stars we have stayed in elsewhere. Spacious, clean with plenty of hot water. No matter what class of room you stay in, breakfast is included and it is a wonderful breakfast. All the staff we encountered were bright, friendly and very helpful. Also has a storage room for luggage after you check out. A wonderful introduction to Switzerland. About a 10 to 15 minute walk from Interlaken Ost Station.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank macca46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 reviews from our community

Traveler rating
    9
    13
    4
    1
    0
See reviews for
2
18
3
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
London, United Kingdom
Level Contributor
340 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
3 of 5 bubbles Reviewed September 18, 2012

Reasonable price for a single room with an on-suite bathroom on the 5th floor of the very nice Interlaken hotel. As others have mentioned bizarrely there is no lift to the 5th floor but a circular staircase and certainly no obvious help available for bags either. The room was quite spacious with complementary tea/ coffee, internet. Breakfast was quite good and in the main hotel. Also in terms of location not bad with about a 10 min walk from Interlaken Ost on flat ground for those with bags. Fortunately I only had a rucksack but if the lift issue is not a deal breaker it was otherwise a quite reasonable stay.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjaya_Wijeyekoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 14, 2012

comfortable room, decent location and great breakfast.

The only complaint I have is that the reservation did not specify that 5th floor does not have elevator access and I had to pull two big luggages up a spiral staircase. But the room quality was quite good and well equipped, therefore, I can't really put down the overall hotel quality for the miscommunication.

The hotel offered a nice selection of fruits, cheese, ham, juice and coffee for breakfast, which was very satisfying for its guests getting ready for a big day.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed September 11, 2012

The only good things about the hotel is it provides a great variety of breakfast and there is a garden next to the cafe for breakfast. However, never stay in rooms at the 5th floor as there is no lift access which we only got to find out that the rate (CHF 200) we paid for booking under booking.com is for room at the 5th floor. We showed to the staff our booking confirmation saying that it is not written in the confirmation that the reservation is for room at the level with no life access. The staff told me that it is my problem and there is no way she can help unless I am willing to pay an additional CHF99 in a very bad attitude and tone. At the end, we compromised and stayed in the room for a night. Furthermore, this is the only hotel during our 8-day stay in Switzerland which wifi is chargeable. It is not a good choice to stay in Interlaken for traveller visiting only Grindelwald area. If you want, go for St. George hotel opposite Hotel Interlaken.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WSY821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelInterlaken, Leiter Öffentlichkeitsarbeit at 5th Floor @ Hotel Interlaken, responded to this review, September 17, 2012
Dear guest

Thank you for taking the time to review your stay in Interlaken.

The 5th Floor @ Hotel Interlaken is an unclassified accommodation with basic rooms and most of them have shared bath and WC on the floor. These rooms are situated within the 4* Hotel Interlaken and you therefore benefit from some 4* services such as the large breakfast buffet and the free internet acces.
5th Floor @ Hotel Interlaken is only bookable via our own website or Booking.com. You will find that on both sites it is stated that the lift will take you ONLY to the 4th floor and Booking.com has assured that this is also mentioned on the guests confirmation. Also, it is stated that WIFI is chargeable. We are aware that this is a problem and we are working on a solution where WIFI in the future will be free and accessible throughout the hotel.
As to our receptionist, I must appologize for the incorrect behaviour. If you have time, please send me a mail with your name and the date of your stay and I will look into the matter with our front office manager. The asked amount of CHF 99.- would have been for an up-grade to the 4* Hotel Interlaken.
Grindelwald is half an hour by train from Interlaken, so yes, if you only want to visit that area I would also recommend to stay in Grindelwald.

Best regards
Karin Snitgaard
Hotel Interlaken
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nice, France
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 7, 2012

This hotel is a very good pic. Rooms are very nice. They ae large and open. The balcony view give you immense pleasure of being in the switzerland. Evenings are good to watch from balcony. Hotel service is nice. Sleeps are well.

Room Tip: take mountain view side rooms.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkc06124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 5th Floor @ Hotel Interlaken

Property: 5th Floor @ Hotel Interlaken
Address: Hoeheweg 74, Interlaken 3800, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #18 of 46 B&Bs / Inns in Interlaken
Price Range (Based on Average Rates): $$
Number of rooms: 10
Official Description (provided by the hotel):
Our rooms at 5th Floor at Hotel Interlaken are tourist class rooms, which give you the opportunity to stay at the Hotel Interlaken also on a tight budget. The rooms are situated on the 5th floor (lift till 4th floor) and they are not part of our 61 rooms. They are all non smoking and have either an en-suite bathroom or shared shower and WC in the hallway. The rooms are equipped with water boiler with free coffee and tea, flat screen TV and hair dryer. In the hallway there is a PC with free internet. A breakfast buffet in the Restaurant Taverne is included in the price. Free parking at the hotel car park (limited spaces) and directly behind the hotel you will find a large number of public parking lots (subject to charges). ... more   less 
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