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“A little too classic”

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Hotel Royal St. Georges Interlaken - MGallery Collection
Ranked #5 of 40 Hotels in Interlaken
Certificate of Excellence
GreenLeadersBronze level
Westport, Connecticut
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“A little too classic”
Reviewed June 27, 2013 via mobile

Recently stayed at this grand OLD hotel. The staff were accommodating and as always in Switzerland everything was clean and tidy. There were two disappointments; the bathroom was quaint but to old fashion for my expectations at these prices, and the breakfast buffet was less than average.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Alassio1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h8983-GM, General Manager at Hotel Royal St. Georges Interlaken - MGallery Collection, responded to this review, October 5, 2013
Thank you so much for your feedback about your Hotel & Staff experience in our establishment.
I can assure you that we took all necessary mesures to improve the quality of the breakfast.
We hope to welcome you soon again in Interlaken & at the Hotel Royal-St.Georges Interlaken-MGallery Collection!
P. Bonnaure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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699 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Indianapolis, Indiana
Level Contributor
128 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 24, 2013

Nice hotel, warm greeting as we arrived. Our room wasn't as nice as the first time at this hotel. It is very convenient to the train station and town. It was warm when we were there and room was stuffy. Keeping windows open created noise problems from cars and church bells. I can't fault the hotel for this problem but be forewarned! We had terrible service in the bar (at night) but lovely service for our breakfast. Breakfast was lovely.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBos23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h8983-GM, General Manager at Hotel Royal St. Georges Interlaken - MGallery Collection, responded to this review, October 5, 2013
Thank you so much for your feedback about your Hotel & Staff experience in our establishment.
I can assure you that we took all necessary mesures to improve the quality of the bar service.
We hope to welcome you soon again in Interlaken & at the Hotel Royal-St.Georges Interlaken-MGallery Collection!
P. Bonnaure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed June 14, 2013

When we entered the reception area of this hotel as part of a tour group, my husband and I both reacted with "WOW" as we both love anything old and elegant which is exactly what we saw. Our wow soon turned to disappointment when we were assigned our difficult to find room in the new wing of the hotel. The room was very modern with an Ikea style look and anything but elegant. I know this is very much personal taste. I will point out that the room was very large and had a big bathroom with a double vanity. We had gorgeous views from our windows. Over our two night stay we did grow to appreciate the room but would have loved to have been in the old wing. I did ask but I was told there was nothing available. Breakfast was served in the beautiful dining room. Staff did their job but there was nothing remarkable about the service they gave.

Room Tip: Ask for a room in the old wing if you don't like the modern look.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cheeky34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h8983-GM, Manager at Hotel Royal St. Georges Interlaken - MGallery Collection, responded to this review, June 17, 2013
Dear cheeky 34

Thank you for taking the time to tell us about your experience at the Hotel Royal -St. Georges Interlaken. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely

Patrick BONNAURE
General Manager MGallery Interlaken
h8983@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 11, 2013

We stayed at the Royal St. Georges for 2 nights on our first trip to Interlaken. Interlaken is walkable and the hotel is located in a great spot. It's only a few hundred yards from the city center and also quite close to the trails that run along the river behind the city. The staff was welcoming upon arrival and very accommodating throughout the trip. Our rooms were clean and quite spacious and the view was spectacular. We had breakfast both days, which we enjoyed more than most meals in town. It's a good value for the price. We'd stay here again if we returned.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McLean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h8983-GM, General Manager at Hotel Royal St. Georges Interlaken - MGallery Collection, responded to this review, October 5, 2013
Thank you so much for your positive feedback about your Hotel & Staff experience in our establishment. We hope to welcome you soon again in Interlaken & at the Hotel Royal-St.Georges Interlaken-MGallery Collection!
P. Bonnaure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 9, 2013

We spent 2 nights here. We were lucky enough to have a superb room on the 4 th floor ' turret' of the adjoining building, across the connecting bridge. It had a corner balcony, and was spacious and modern. Tea/ coffee making facilities were provided ( unusual!) and comfortable chairs and coffee table. Our room had several windows with superb views. The bed was really comfortable. The bathroom was big enough to have a party in, and the view from the loo was amazing.
The breakfast was fabulous- a lot of choice, and very efficient friendly staff in the breakfast room. In fact all the staff were friendly and helpful, from reception to domestic staff.
The hotel is well located between the 2 stations, 5+ minutes walk from Interlaken Ost. We loved staying here. A real luxury! I recommend Room 181!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h8983-GM, General Manager at Hotel Royal St. Georges Interlaken - MGallery Collection, responded to this review, October 5, 2013
Thank you so much for your feedback about your positive experience in our Hotel. We hope to welcome you soon again in Interlaken!
P. Bonnaure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kanpur
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 9, 2013

This hotel was located just 10 min walk from interlaken ost terminal , and like the town ,the hotel was also beautiful.

Bathrooms were stunning and the toiletries were of chopard , really good.

We had 4 rooms , the triple bed rooms were quite spacious , in one of the rooms on the second day there was some gas leakage problem , the staff was helpful and immediately provided us with 2 double bedrooms , even they were fully booked .

The breakfast started at 7 am , however as we had a train to catch at 7.35 , on our last day they gave us 10 min before ( milk , toast , coffee ) even though they were busy preparing for the full service ahead.

The lift with the arrows pointing towards the floor number was really antique but fully operational.

In the evening there was some small function going on in their party room , it was nice see the locals in their attire .

Overall value for money and definitely worth returning to the town as well as the hotel

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anuragyog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h8983-GM, General Manager at Hotel Royal St. Georges Interlaken - MGallery Collection, responded to this review, October 5, 2013
Thank you so much for your feedback about your positive experience in our Hotel. We hope to welcome you soon again in Interlaken!
P. Bonnaure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 7, 2013

Excellent location..within a short walking distance from Interlaken Ost. A heritage hotel, with spacious rooms. Staff both at the reception and the restaurant were very cordial and helpful. Infact on the last day since we were leaving for Venice at 7am, on request they packed neat breakfast hampers for each one of us at 6.30am. The only small thing which ofcourse is not a downside but more on an emotional level, while they supplied morning news from China, USA, UK, Egypt and various other nations, despite Indians being such frequent travellers to Switzerland, there was no supply of Indian news items. But overall, it is a lovely place to stay.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrRajeevAgarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h8983-GM, General Manager at Hotel Royal St. Georges Interlaken - MGallery Collection, responded to this review, October 5, 2013
Thank you so much for your feedback about your Hotel & Staff experience in our establishment.
We hope to welcome you soon again in Interlaken & at the Hotel Royal-St.Georges Interlaken-MGallery Collection!
P. Bonnaure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Royal St. Georges Interlaken - MGallery Collection

Property: Hotel Royal St. Georges Interlaken - MGallery Collection
Address: Hoeheweg 139, Interlaken 3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Interlaken
#1 Spa Hotel in Interlaken
#2 Ski-In / Ski-Out Hotel in Interlaken
#3 Luxury Hotel in Interlaken
#4 Business Hotel in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Royal St. Georges Interlaken - MGallery Collection 4*
Number of rooms: 93
Official Description (provided by the hotel):
The 4 star Superior Hotel Royal-St.Georges Interlaken belongs to the MGallery Collection. Set against the panoramic Alpine backdrop of the Eiger, Monch and Jungfrau mountains (Top of Europe), nestled between Lake Thun and Lake Brienz, Interlaken is a popular destination for nature lovers and those looking for some rest and relaxation. Marvel at the historic facade dating from 1908, step into the elegant hotel lobby with its impressive staircase and savor the historical charm of the hotel. The large ballroom in Art Nouveau style, with its hazy light and scent of Alpine flowers, is the epitome of romance. A charming terrace awaits guests in the garden, offering a breathtaking panoramic view of the Harder Kulm mountain, as well as a relaxation area where guests can unwind.Free Wi-Fi in the entire hotel, free wellness & Sauna, restaurant The Verandah with 50 places, Bar-Lounge Royal, 4 banquet rooms for the organization of your events up to 150 persons, pets are welcome, hotel parking spaces available. ... more   less 
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Also Known As:
Hotel Royal St Georges
Royal St Georges Hotel

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