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“Poor Services” 2 of 5 bubbles
Review of Stella Hotel Interlaken

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Stella Hotel Interlaken
Ranked #8 of 40 Hotels in Interlaken
Certificate of Excellence
Bangkok, Thailand
Level Contributor
10 reviews
4 hotel reviews
“Poor Services”
2 of 5 bubbles Reviewed September 25, 2013

It is my disappointment that I came back to stay with Stella Hotel at Interlaken. The service is suck especially during the night hour. My girlfriend and I would like to get just a pot of “the hot water”, it seems very difficult for them just to bring a pot of hot water. The do not have even an instant coffee or tea, forgot the empty the trash, and finally the beds on my room are required “the renovation”.

I was disappointed and I do not think I will come back to this hotel again. I have stayed for 3 nights and I already paid from “book.com” so I just sleep on it!

  • Stayed September 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Vinnie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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345 reviews from our community

Traveler rating
    161
    119
    40
    14
    11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

We spent one night here during a road trip from london to Venice. We found the owner and I think it was her son very friendly and helpful. We were given a choice of a couple of rooms. We chose one with a balcony looking out to the mountains. The room felt very homely and the shower head was very quirky with it's changing lights while you showered. We had a great night sleep and the following morning we had a great breakfast. This was the best hotel of the whole trip.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EC1JACK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yateley
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

We stayed at the Stella for a week early Sept 2013 and found the staff to be very welcoming and helpful. The reception was able to give good travel advice and we could buy our tickets from there which eliminated queues at the stations and cable cars. We booked half board and were treated to an excellent 5 course meal every night. Compliments to the Chef. Breakfast was a buffet style and had a choice of cooked and cold options.
On the final night we could choose a evening meal from their a la Carte Menu.
The Hotel is situated in a quiet part of the town, but only a short walk from Interlaken West station Most of the Mountain train trips start from Interlaken Ost station which is a longer 15mins walk away, but as we went to Interlaken for an Alpine walking holiday we didn't see this as an issue.
We found this hotel an excellent base for our holiday.

Room Tip: South Facing rooms will have a better view of the Mountains
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank r33spoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed September 13, 2013

We treated ourselves to a suite, the room was spacious with a large sitting area & kettle & mugs provided-large balcony with bistro set & two sun loungers, big comfy bed. It all looked cleaned but smelled fusty. I don't think the carpets & curtains have been changed since the smoking ban & the room smelled of smoke, not so bad after airing but not good. There were only big windows that opened & no air con so ventilation difficult overnight or when you went out. The fan helped. The shower over the bath worked fine but had one fixed coupling point that you would have to sit under (I am 5'5'") or take off & hold. The pool was great (but quite cold water) & those showers were very powerful & a usable height. The staff were fabulous, location & breakfast good. The Internet worked in our room. The rooms either side of the suite (room27) seemed to be private apartments & smoke could be smelled coming from them. Such a mixed bag is hard to rate.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alit0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
170 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

We stayed at the stella hotel for two nights and we found the receptionist extremely friendly and very helpful and knowledgeable. They could not do enough for us as far as assistance in our travels. The hotel is in a quiet area of town, actually in an residential area but easy to get to with a 8 minute walk from interlakent West railway station. There is a variety of restaurants within five minute walk. You can enjoy the hustle and bustle of Interlaken with actually staying in it. Our room was a good size and clean with a balcony which was very good to sit out on of a night. The room did get a bit hot and it was difficult to get a breeze into the room. A good size fan would be helpful; The hotel exterior looks as though it could do with a little bit of TLC and the rooms could do with a bit of updating. Breakfast was very good and the dining area had a nice atmosphere. We found this hotel good value for Interlaken which is not cheap to stay in.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HerbSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

We had a wonderful stay at Hotel Stella which we booked through Inghams. Hotel was very clean, staff were friendly and helpful and the evening meals were delicious - compliments to the chef. As we stayed for a week, we also got free packed lunches everyday consisting of a sandwich, a piece of fruit, a 50g bar of toblerone and a bottle of fizzy water. We visited many places including Jungfraujoch, Schilthorn, Schynigge Platte, Trimmelbach waterfalls, Murren, Lauterbrunnen, Wengen, Bern, Thun, Brienz and Luzern. The great thing about Swiss trains is that they all run on time and there is hardly any wait for connections. Also you can get off at stops in between your final destination so we managed to visit at least 2 or 3 places each day.The Inghams rep did try to sell us multi day train passes but I worked out that it was cheaper to buy individual return tickets to places instead. By doing this my husband and I saved around 100 swiss francs (about £70). Also the hotel gave us a free travel passes for the Interlaken area. This allowed us to travel to Wildersee free where we bought the ticket to Schynige Platte for 31.50 swiss francs instead of 34.90 swiss francs that the Inghams rep tried to sell us. We also used the free pass to get a bus to Neuhaus and we had a very pleasant 1.5 hour walk back along the lakeshore of Thunersee to Interlaken. It was lovely to come to the hotel at the end of the day to be greeted by a toblerone chocolate on our bed and a lovely 5 course meal in the evening. The hotel is located in a quiet area but only 5 minutes away from the hustle and bustle of the shops and Interlaken West train/bus station so everything was very convenient. My only complaint is when the temperature rose above 24C, our bedroom got rather hot and although a fan was provided and we had the balcony door open before we went to sleep, it was still uncomfortable and air conditioning would have been preferable. I would say this was the only thing lacking at the Hotel Stella which is why I have given it a rating of 4 instead of 5.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chillout_lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 28, 2013

Stayed for one week halfboard. very modern smart hotel. great food. good service. staff very helpful. we had a 3rd floor south facing room with views of the moutains. handy position for town and station. would definatly stay again.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deniserawlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stella Hotel Interlaken

Property: Stella Hotel Interlaken
Address: General Guisanstrasse 2, Interlaken 3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 40 Hotels in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Stella Hotel Interlaken 4*
Number of rooms: 30
Reservation Options:
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