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“Great staff, dated facilities”

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Stella Hotel Interlaken
Ranked #10 of 40 Hotels in Interlaken
Certificate of Excellence
Reviewed September 13, 2013

We treated ourselves to a suite, the room was spacious with a large sitting area & kettle & mugs provided-large balcony with bistro set & two sun loungers, big comfy bed. It all looked cleaned but smelled fusty. I don't think the carpets & curtains have been changed since the smoking ban & the room smelled of smoke, not so bad after airing but not good. There were only big windows that opened & no air con so ventilation difficult overnight or when you went out. The fan helped. The shower over the bath worked fine but had one fixed coupling point that you would have to sit under (I am 5'5'") or take off & hold. The pool was great (but quite cold water) & those showers were very powerful & a usable height. The staff were fabulous, location & breakfast good. The Internet worked in our room. The rooms either side of the suite (room27) seemed to be private apartments & smoke could be smelled coming from them. Such a mixed bag is hard to rate.

  • Stayed: September 2013, traveled as a couple
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Thank Alit0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 1, 2013

We stayed at the stella hotel for two nights and we found the receptionist extremely friendly and very helpful and knowledgeable. They could not do enough for us as far as assistance in our travels. The hotel is in a quiet area of town, actually in an residential area but easy to get to with a 8 minute walk from interlakent West railway station. There is a variety of restaurants within five minute walk. You can enjoy the hustle and bustle of Interlaken with actually staying in it. Our room was a good size and clean with a balcony which was very good to sit out on of a night. The room did get a bit hot and it was difficult to get a breeze into the room. A good size fan would be helpful; The hotel exterior looks as though it could do with a little bit of TLC and the rooms could do with a bit of updating. Breakfast was very good and the dining area had a nice atmosphere. We found this hotel good value for Interlaken which is not cheap to stay in.

  • Stayed: June 2013, traveled as a couple
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Thank HerbSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

We had a wonderful stay at Hotel Stella which we booked through Inghams. Hotel was very clean, staff were friendly and helpful and the evening meals were delicious - compliments to the chef. As we stayed for a week, we also got free packed lunches everyday consisting of a sandwich, a piece of fruit, a 50g bar of toblerone and a bottle of fizzy water. We visited many places including Jungfraujoch, Schilthorn, Schynigge Platte, Trimmelbach waterfalls, Murren, Lauterbrunnen, Wengen, Bern, Thun, Brienz and Luzern. The great thing about Swiss trains is that they all run on time and there is hardly any wait for connections. Also you can get off at stops in between your final destination so we managed to visit at least 2 or 3 places each day.The Inghams rep did try to sell us multi day train passes but I worked out that it was cheaper to buy individual return tickets to places instead. By doing this my husband and I saved around 100 swiss francs (about £70). Also the hotel gave us a free travel passes for the Interlaken area. This allowed us to travel to Wildersee free where we bought the ticket to Schynige Platte for 31.50 swiss francs instead of 34.90 swiss francs that the Inghams rep tried to sell us. We also used the free pass to get a bus to Neuhaus and we had a very pleasant 1.5 hour walk back along the lakeshore of Thunersee to Interlaken. It was lovely to come to the hotel at the end of the day to be greeted by a toblerone chocolate on our bed and a lovely 5 course meal in the evening. The hotel is located in a quiet area but only 5 minutes away from the hustle and bustle of the shops and Interlaken West train/bus station so everything was very convenient. My only complaint is when the temperature rose above 24C, our bedroom got rather hot and although a fan was provided and we had the balcony door open before we went to sleep, it was still uncomfortable and air conditioning would have been preferable. I would say this was the only thing lacking at the Hotel Stella which is why I have given it a rating of 4 instead of 5.

  • Stayed: August 2013, traveled as a couple
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Thank Chillout_lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

Stayed for one week halfboard. very modern smart hotel. great food. good service. staff very helpful. we had a 3rd floor south facing room with views of the moutains. handy position for town and station. would definatly stay again.

  • Stayed: August 2013
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Thank Deniserawlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

We have just arrived back from The Stella Hotel in Interlaken which we booked through Inghams. We travelled with friends and had a fabulous holiday. The rooms had beautiful views of the mountains, they were very clean and comfortable (although there is no air con, the request for a fan was quickly met). There were nice touches like the bottle of wine and flowers on arrival and the little notes left from the housekeeping staff. We were also given a packed lunch via the Inghams package which was helpful when out for the whole day. The evening meal - 4 course with an extra complimentary starter/taster (5 course) was delicious! The chef was very inventive and the service staff extremely attentive and friendly. The reception staff were also very helpful and we were able to book tickets for the trains/cable cars with them. This was useful to avoid queuing at the station and also for their recommendations and advice. In short nothing was too much trouble and we thoroughly enjoyed our stay at The Stella and would have no hesitation in recommending it.

Room Tip: Book early to ensure a room with a fabulous mountain view!
  • Stayed: August 2013, traveled with friends
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Thank SueDye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

700swiss franc for 2 nights with breakfast, not worth it,no wifi connection in room, room very dark , misty smell, extremely dirty carpet,torn hand towel, power point damaged& exposed near bed side.shower head didnt work.only big show case dinning area with smart waiting staff. Needs to drop its room rate or upgrade better room quality to get 3-5 rating.

  • Stayed: August 2013
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2  Thank manjula s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

Loved our stay at Stella Hotel Interlaken. As soon as we arrived we received very friendly and helpful support and advice from staff. On site parking a real bonus. Lovely room with 2 bathrooms. We were able to walk to all parts of the city from our location. Staff at the hotel booked our tickets for trip to Jungfrau and explained exactly how to get there. Breakfast was delicious. The additional bonus is the swimming pool. Great to relax after a big day of sightseeing. We loved this hotel. Only hiccup was it was very muggy and the rooms (understandedly) do not have aircon, however a fan was supplied.

  • Stayed: July 2013, traveled as a couple
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1  Thank Patricia255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stella Hotel Interlaken

Address: General Guisanstrasse 2, Interlaken 3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #10 of 40 Hotels in Interlaken
Price Range: $141 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Stella Hotel Interlaken 4*
Number of rooms: 30
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