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“Run-down room at high price, customer turn-off”

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Stella Hotel Interlaken
Ranked #10 of 40 Hotels in Interlaken
Certificate of Excellence
A TripAdvisor Member
Zurich, Switzerland
18
Reviewed February 6, 2004

We recently booked a room at the Hotel Stella for a very special birthday celebration, following a recommendation from U.S. friends. We were shocked to find the $ 276.- room in a run-down condition, with a wild mix of outdated furniture and patterns. When asking to leave the room unused the management showed not the slightest empathy or understanding and turned downright nasty. Never again.

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Reviews (389)
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268 - 274 of 389 reviews

Reviewed yesterday via mobile
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Stayed: September 2017, traveled as a couple
Thank João Paulo F
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Reviewed 2 weeks ago via mobile
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Stayed: September 2017, traveled with family
Thank Laureencheen
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Reviewed 4 weeks ago
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  • Stayed: August 2017, traveled solo
    • Location
    • Rooms
    • Service
Thank Gérald M
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Bas79, Manager at Stella Hotel Interlaken, responded to this reviewResponded 3 weeks ago
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Reviewed August 10, 2017
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  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Service
Thank Ulrich H
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Bas79, Manager at Stella Hotel Interlaken, responded to this reviewResponded 3 weeks ago
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Reviewed August 8, 2017
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Room Tip: Das Hotel ist rauchfrei.
  • Stayed: August 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Hans G
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Bas79, Manager at Stella Hotel Interlaken, responded to this reviewResponded 3 weeks ago
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Reviewed August 1, 2017
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Room Tip: Une junior suite s'impose
  • Stayed: July 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Inabnit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bas79, Manager at Stella Hotel Interlaken, responded to this reviewResponded 3 weeks ago
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Additional Information about Stella Hotel Interlaken

Address: General Guisanstrasse 2, Interlaken 3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #10 of 40 Hotels in Interlaken
Price Range: $142 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Stella Hotel Interlaken 4*
Number of rooms: 30
Reservation Options:
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