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“Very comfortable and friendly”

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Stella Hotel Interlaken
Ranked #8 of 40 Hotels in Interlaken
Certificate of Excellence
Sydney, Australia
Level Contributor
79 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Very comfortable and friendly”
4 of 5 bubbles Reviewed May 10, 2013

Our family of four stayed at the Stella Hotel for a long weekend. Overall, we were very happy with the experience. To begin with, many reviews of this hotel referred to the friendliness and helpfulness of staff - we couldn't agree more! Nothing was too much trouble for them, and all displayed a very welcoming and friendly attitude. When we arrived there was a mix up with our bookings (the fault of booking.com) but staff were very helpful and made clear they wanted things sorted out to our satisfaction. Our room (a Junior Suite) was more than large enough for us, clean, comfortable and quiet, plus came with a nice balcony. Breakfast offered all we needed, and the large indoor pool was very popular with our kids (and handy since the weather wasn't so good). Wifi is free, albeit some patience is needed as it is a little slow at times. Location-wise, the Stella is nicely placed just out of the busy main streets, but close enough that a 5 minute walk will get you to most of the restaurants and shops in town.

All in all, it was a very enjoyable few days and we'd happily stay at the Stella again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 007Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Manager at Stella Hotel Interlaken, responded to this review, April 10, 2014
Dear 007Sydney

Thank you for your big compliments and the lovely review your wrotte here on tripadvisor.

Of course, our aim is to make our guests happy. We are glad we succeeded with you ;-)

We agree that the Internet was slow at some times. In the meantime we changed to another system that is running quick and proper.

So we hope to see you and your family again one day. In the meantime we send you
kind regards from the Hotel with the cow in the garden
Bastian Hofmann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
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    40
    14
    12
See reviews for
97
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
vancouver
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed April 28, 2013

We wen to Interlaken to visit the Jungfrau. The hotel location is off the main street but very close to it as well as being close to Interlaken West station. The hotel is a family run establishment with friendly helpful staff. The rooms are small BUT there is good use of the space in the room. Internet is included BUT slow tho'.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caquinoparsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Manager at Stella Hotel Interlaken, responded to this review, April 10, 2014
Dear caquinoparsons

Thank you very much for your good review on tripadvisor as well as for your stay at the Stella!

It is true, that we had a very slow Internet system. In the meantime, we changed it to a more professional system that is working propperly.

With pleasure we pass your compliment about the good use of space to our architect. He will be happy about it ;-)

We hope to see you again one day and in the meantime we send you
kind regards from lovely Interlaken
Bastian Hofmann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

We are just back from Interlaken. We had an excellent stay at the Stella Hotel. The people are absolutely lovely. They are the most kind and helpful hotel staff I have ever met. We booked a standard twin room with an extra bed. The room was spacious, full of light and very comfortable. Housekeeping is excellent. Breakfast was good.

The only improvement I'd suggest is keeping an electric kettle and tea/coffee pouches in the room - we are very much used to a cup of tea first thing in the morning.

There are loads of good restaurants within 5 minutes of walk, along Jungfraustrasse and Centralstrasse.

5 out of 5.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank P B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Manager at Stella Hotel Interlaken, responded to this review, April 10, 2014
Dear P B

Thank you very much for your stay at the Stella and your review here on Tripadvisor.

Of course, the whole staff is happy about your outstanding comments about our performance.

We also discussed your feedback about the electric kettle and we are happy to tell you, that now we offer in all our rooms electronic kettles. Thank you for your help in this matter!

So we hope to see you again one day and in the meantime we send you
kind regards
Bastian Hofmann and the "most kind and helpful hotel staff" you ever met ;-)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

I really enjoyed my stay at this hotel. The staff was exceptional. They were very kind and willing to help. In particular, the young woman at the front desk was always very kind and helpful. My room was nice and the bed was comfortable. It had big fluffy pillows which were great. The breakfast was also good. The location of the hotel is right in the middle of everything - a short walk everywhere. I definitely recommend this hotel and will stay there again should I return to Interlaken.

Stayed March 2013, traveled with family
Helpful?
5 Thank FrozenMath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Manager at Stella Hotel Interlaken, responded to this review, April 23, 2013
Dear FrozenMath

It is a pleasure for us to read your review here on Tripadvisor! - Thank you very much for your kind feedback.

Of course we allways try our best to make our guests happy and it is a good feeling to read that we succeded!

Also we thind that the Stella is good situated - everything is within walking distance.

By the way: If you come again, you find the cheapest rates direct on our web page. So we hope to see you again one day.

In the meantime, we wish you all the best.

Kind regards
Bastian Hofmann
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 22, 2013

Had a lovely stay at this hotel.

The staff are very friendly and helpful.

I slept very well and the rooms are very clean

Near to the West Station and a short walk from some great restaurants and bars

When I went to the station early in the morning they prepared a breakfast box for me.

  • Stayed January 2013, traveled solo
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Manager at Stella Hotel Interlaken, responded to this review, April 23, 2013
Dear Nick B
Thank you very much for your review here on Tripadvisor.

It was a pleasure to have you as our guest at the Stella and we are happy, that you had a good time here in the lovely Interlaken area!

Also a big thank you for your compliments for the friendly staff and the clean rooms - we hope to see you another time.

In the meantime we wish you all the best!
Kind regards
Bastian Hofmann
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

We found this jewel of a hotel by accident after a day of travel in the Alps. We had seen the reviews of several hotels in the area, but were not looking for any particular one. There was a family room available with a queen bed and 2 bunks that were perfect for our college children. We were thrilled with the service from the staff, attention to detail (including bathrobes for the pool), plus a fabulous dinner and breakfast in the restaurant – everything about this hotel is exactly what you could ask for in a boutique hotel. The superb service and attentiveness of the staff made staying here a memorable experience. The view from the dining room is fantastic. The hotel is not inexpensive, but is excellent value and a top quality experience.

  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank 2aussiesCtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, January 9, 2013
Dear 2aussiesCtheworld

You found us by accident. This was a good accident! ;-)

Thank you for your wonderful feedback here on tripadvisor. Especially we thank you for putting out the quality of our service and the attention to details. In our opinion, these are two of the most important points in a hotel. That you noticed and appreciated this gives us satisfaction.

So we hope to see you again one day. In the meantime, we wish you all the best
You are heartly welcome at the Stella!

Kind regards from wonderful Interlaken
Bastian Hofmann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington County, VA
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

When I saw the street view in Google Maps, it seemed OK, but nothing spectacular. But after arriving and actually entering the hotel, I was quite surprised. It was anything but ordinary.
The staff was friendly, courteous and helpful. Most spoke English well.
The Christmas decorations were outstanding, the breakfast buffet was very good, our dinner there was excellent, the room was simple but well designed, the balcony had a great view of the mountains, and the location was very convenient. The price was reasonable compared to other options in the area.

Room Tip: Get a room with a balcony facing the mountain.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, January 9, 2013
Dear Ron E

Thank you very much for your fantastc review here on tripadvisor! Especially the compliment for our friendliness is giving us satisfaction, because it is one of the most important things in Hotel.

And the Christmas decorations are allways something special at our restaurant. The Ex-Swiss Champion in floristics is prepearing this decoration since 12 years. It takes them (3 people) one week of work, till everything is finished. And so we have a lovley atmosphere in the restaurant from mid November to the end of December every year.

Thank you for staying with us - it was a pleasure, to have you here at the Stella.
We hope to see you again one day.
In the meantime, we wish you all the best.

Kind regards
Bastian Hofmann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stella Hotel Interlaken

Property: Stella Hotel Interlaken
Address: General Guisanstrasse 2, Interlaken 3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 40 Hotels in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Stella Hotel Interlaken 4*
Number of rooms: 30
Reservation Options:
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