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“Very good hotel” 4 of 5 bubbles
Review of Stella Hotel Interlaken

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Stella Hotel Interlaken
Ranked #8 of 40 Hotels in Interlaken
Certificate of Excellence
London, England, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very good hotel”
4 of 5 bubbles Reviewed January 22, 2013

Had a lovely stay at this hotel.

The staff are very friendly and helpful.

I slept very well and the rooms are very clean

Near to the West Station and a short walk from some great restaurants and bars

When I went to the station early in the morning they prepared a breakfast box for me.

  • Stayed January 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Manager at Stella Hotel Interlaken, responded to this review, April 23, 2013
Dear Nick B
Thank you very much for your review here on Tripadvisor.

It was a pleasure to have you as our guest at the Stella and we are happy, that you had a good time here in the lovely Interlaken area!

Also a big thank you for your compliments for the friendly staff and the clean rooms - we hope to see you another time.

In the meantime we wish you all the best!
Kind regards
Bastian Hofmann
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

345 reviews from our community

Traveler rating
    161
    119
    40
    14
    11
See reviews for
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160
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 5, 2013

We found this jewel of a hotel by accident after a day of travel in the Alps. We had seen the reviews of several hotels in the area, but were not looking for any particular one. There was a family room available with a queen bed and 2 bunks that were perfect for our college children. We were thrilled with the service from the staff, attention to detail (including bathrobes for the pool), plus a fabulous dinner and breakfast in the restaurant – everything about this hotel is exactly what you could ask for in a boutique hotel. The superb service and attentiveness of the staff made staying here a memorable experience. The view from the dining room is fantastic. The hotel is not inexpensive, but is excellent value and a top quality experience.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank 2aussiesCtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, January 9, 2013
Dear 2aussiesCtheworld

You found us by accident. This was a good accident! ;-)

Thank you for your wonderful feedback here on tripadvisor. Especially we thank you for putting out the quality of our service and the attention to details. In our opinion, these are two of the most important points in a hotel. That you noticed and appreciated this gives us satisfaction.

So we hope to see you again one day. In the meantime, we wish you all the best
You are heartly welcome at the Stella!

Kind regards from wonderful Interlaken
Bastian Hofmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington County, VA
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 28, 2012

When I saw the street view in Google Maps, it seemed OK, but nothing spectacular. But after arriving and actually entering the hotel, I was quite surprised. It was anything but ordinary.
The staff was friendly, courteous and helpful. Most spoke English well.
The Christmas decorations were outstanding, the breakfast buffet was very good, our dinner there was excellent, the room was simple but well designed, the balcony had a great view of the mountains, and the location was very convenient. The price was reasonable compared to other options in the area.

Room Tip: Get a room with a balcony facing the mountain.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, January 9, 2013
Dear Ron E

Thank you very much for your fantastc review here on tripadvisor! Especially the compliment for our friendliness is giving us satisfaction, because it is one of the most important things in Hotel.

And the Christmas decorations are allways something special at our restaurant. The Ex-Swiss Champion in floristics is prepearing this decoration since 12 years. It takes them (3 people) one week of work, till everything is finished. And so we have a lovley atmosphere in the restaurant from mid November to the end of December every year.

Thank you for staying with us - it was a pleasure, to have you here at the Stella.
We hope to see you again one day.
In the meantime, we wish you all the best.

Kind regards
Bastian Hofmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

Lovely hotel, with better facilities than any other I selected from catalogues in Switzerland. Such as a pool! Friendly staff, scrupulously clean, superb restaurant, walkable to the West Station (bit of a slog with the bags to the Ost, but there's buses).
Impeccably maintained and artistically styled, this is a gem in the cachet destination of Interlaken.

  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank LeoLev5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, November 10, 2012
Dear LeoLev5

Thank you very much for your superb review you posted here on Tripadviser and we would like to send you a even bigger thank you for staying with us.
It was a pleasure to accomodate you in our small hotel.

We are reinvesting all the money we earn into the Stella Hotel and that you like the style we do it is nice to hear. Thank you for thaking note of this details and for the compliment.

Also I think that a swim in the pool - especially in the evening, when mostly you are on your own - gives you a good feeling. We are glad, you enjoyed this.

So we hope, to see you another time here in Interlaken.
In the meantime, we wish you all the best.

Kind regards
Bastian Hofmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellesbourne Hastings, United Kingdom
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 6, 2012

The hotel was very clean and the room was a good size if a little dated - the light up shower head was amazing though! The hotel is in a great location - its close to both the east and west train stations, which allow you to explore the region easily, including going to the Jungfrau. Breakfast was included and was lovely - lots of choice.

The best thing about this hotel though was the friendly staff. From the warm welcome when we arrived to helping out with requests for informaton - they were always smiling and keen to answer any questions. We travelled around for 2 weeks on this trip and the were by far the nicest, friendliest people we met!

Stayed September 2012, traveled as a couple
Helpful?
5 Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, November 10, 2012
Dear NicolaC77

It was a pleasure, to accomodate you at the small, family runned Stella Hotel. Thank you very much for your visit and the very nice review you posted here on Tripadvisor!

Also I think that the Hotel's location is a big plus: situated in a calm and safe area within 4 minutes walking distance to the city center and the Interlaken West train station and even free parking spaces.

We are proud of your friendly staff and that you took special note of this point gives us satisfaction. Thank you for that!

You are heartly welcome again and we hope to see you again one day. In the meantime, we wish you all the best.

Kind regards
Bastian Hofmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 1, 2012

Friendly and helpful service, lovely food (they catered for my allergies) and great location. Would stay again.

Rooms: Furnishings are simple (each room is different), but were clean and comfortable - with little personal touches. (TV- just CNN in English, but also live feeds of local tourist spots). Our balcony gave us side views of the mountains and we opened the door (with shutter down) on warmer evenings. Another guest said his Single room was bigger than many elsewhere.

Dining: Dinner at the Stella was very much part of our holiday experience. The food was very good, beautifully presented, and served by friendly staff – with seasonal decorations on the tables. Our half-board menu gave us 2 choices for each of 4 courses (many hotels just offer a choice of main course), with good sized portions, and a little ‘special’ taster from the kitchen to start.
As I have some food allergies, we made the hotel aware of them in advance and Manager Bastian liaised with us when we arrived, enabling the kitchen to offer alternatives when required. If you have allergies, I would still recommend double checking ingredients – but the staff at the Stella were very helpful in this matter.

Breakfast: There is a wide a buffet selection that covered most tastes: Cereal, Fruit & Yoghurt, Breads & Croissants, Cheese and Cold Meats, and pre-cooked Bacon, Scrambled or Boiled Eggs plus, little frying pans, so that you could also cook your own, as you want it.

Location: The hotel is well located, slightly off the main road in a more residential area - but this means that it is quiet. There is some parking and the Interlaken WEST station, Shops and Restaurants are a few minutes stroll away. The OST station (where most tourist trains go from) is only about 20mins walk away (the walk is pleasant) and several trains connect from WEST to OST.

Indoor Pool: A reasonable size if you like to swim lengths. Bath robes/slippers are provided.

All in all, the Stella provides a friendly and comfortable base for a stay in Interlaken.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Sally N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, November 10, 2012
Dear Sally N

It was a pleasure, to accomodate you for your summer holiday at the Stella. Thank you for your visit and also a big thank you for your nice and detailed review here on Tripadvisor!

We really appreciate the compliment for our staff! Thank you for it. In my opinion, the good central and calm location and our good team are the biggest pluses for the Stella.

I am still sorry, that we had some nuts in your dessert on your last evening. And I hope, you still have good memories when you think about your holiday at the Stella.

You are heartly welcome again and we hope to see you again one day!
In the meantime, we wish you all the best and send you
Kind regards
Bastian Hofmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 14, 2012

The location of the hotel is less than 5 minutes of walk from the Interlaken west station. We stayed in 6 places in our Switzerland trip and this hotel undoubtedly gets the highest rating for customer service. The decor of the hotel may be a little old for some people with old style keys, fuzzy walpaper but they kept the hotel and bed neat and clean. The hotel has a patio/balcony with an amazing view of the Alps. Staff is very friendly and helpful right from giving travel tips to guiding on good restaurants around in Interlaken. The hotel though does not have A.C but the staff was pretty prompt in giving us a table fan when we requested. The hotel gave us free passes to the local trains and buses which made our commute easy and comfortable. Our stay included a very nice and hearty breakfast buffet in the hotel's restaurant. Overall our stay at the hotel was worth every penny we paid.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Srini K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella3800, Inhaber at Stella Hotel Interlaken, responded to this review, November 10, 2012
Dear Srini K

The biggest compliment you can give us ist to tell everybody on the internet, that your stay with us "was worth every penny" you paid... Thank you for your stay at our small hotel and a very big thank you for your nice review here on Tripadvisor!

It was a pleasure, to accomodate you at the Stella and we hope to see you again one day - you will be heartly welcome!
In the meantime, we wish you all the best.

Kind regards
Bastian Hofmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stella Hotel Interlaken

Property: Stella Hotel Interlaken
Address: General Guisanstrasse 2, Interlaken 3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 40 Hotels in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Stella Hotel Interlaken 4*
Number of rooms: 30
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