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City Swiss Q Hotel Oberland
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Reviews (498)
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All reviewsinterlaken west stationmain buildingindian restaurantwalkable distancesouvenir shopshigher floorcentral locationbasic amenitiesthe breakfast areacomfortable staysmall balconybus stopmercadomountainsswisscoopkettle
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Reviewed September 12, 2013

I booked a standard single room. I was placed in the "Residence" building, one of several buildings being part of this hotel. Sleeping was just not possible for me until very late in the evening, until the last hotel guest stopped using the elevator. Right at 6 in the early morning, the staff started outside, right in front of my window, to bring out the entire hotel waste through a fright elevator. Even with closed windows, the noise was loud and too disturbing to sleep. And of course, at this time, the inside elevator started to be used nearly non stop too. Noise isolation of the hotel was simply unacceptably bad. Also for the bathroom noise. When some neighbour blew his noise or flushed the toilet, it sounded like if he were doing all that in my room. It was not a very expensive hotel, compared with the Interlaken price level, this is true. However, a decent hotel room price was paid. A hotel is there to sleep, imo. If sleeping is not possible in a decent manner, this gives a bad overall rating, no matter how expensive or cheap the price is. The room was clean and looked like having been renovated quite recently, which is a good point. However, a nice room where sleeping is not possible, does still not give a good rating to a hotel. Staff was nice, too. Anyway, sorry to say, but as a bottom line, I am totally unsatisfied (and right now, rather tired...), and I will not book this hotel anymore, or specify exactly the next time, what kind of room I request. Maybe, in some other of the several hotel buildings, the situation is different. It wasn't for me, anyway.

Room Tip: Call to the hotel staff and require a room far away from any elevator, and windows to some other side than the hotel waste elevator.
  • Stayed: September 2013, traveled on business
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Thank urselsuizo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

The rooms are very small.If you have big suitcases then it is very difficult as there is very limited space for opening. Beds are very uncomfortable.The only advantage is that the location is good , in the heart of city. Staff was very friendly.

  • Stayed: June 2013, traveled with family
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1  Thank Smita1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

The hotel is very central in the city of Interlaken. It is a good hotel for business and tourists. Free WiFi and nice meeting rooms. Friendly staff and very helpful with lots of good tips. I can recommend the hotel also to families. Almost everything is in walking distance. Free Parking. Good traditional restaurant. Good value.

Room Tip: there are two buildings, the main hotel and another one more to the back. both are fine.
  • Stayed: June 2013, traveled on business
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1  Thank fly_rainman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2013

When i read the reviews before visiting interlaken i had diminished my expectations to the minimum... and i was in for a pleasant surprise..
Rooms are not small...
staff is courteous andood prompt ..
Breakfast menu is extensive (spend some good time having your breakfast, they have a good menu)..
If u get lucky like us, you might get a room with big balcony .. and a great view..

Room Tip: just request for a room with balcony in the main building ..
  • Stayed: February 2013, traveled as a couple
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Thank pramod s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2013

As all of us know that, switzerland is at its best when it comes to tourism. My experience, especially in interlaken, was the best holiday experience so far in my life!!! This hotel is located in the prime area, where everything is within reach.... The hotel staffs had a very good hospitality nature and the rooms were clean and tidy!! If one wants to explore Interlaken, this is the place you gotta be!!! The hotel is well reputed mainly because of its location.... The bus stop is just at 10 min walkable distance!!! The only thing the hotel could improve on is, the spaciousness of the rooms....

  • Stayed: September 2012, traveled with family
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Thank Ashwin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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