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“Mr D Jackson G.B. Convenient and Good Service”
5 of 5 bubbles Review of Hotel Du Lac

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Hotel Du Lac
Ranked #11 of 40 Hotels in Interlaken
Certificate of Excellence
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Mr D Jackson G.B. Convenient and Good Service”
5 of 5 bubbles Reviewed December 25, 2011

We have stayed her since 2010 and last year 2011 we came in may and In september and have enjoyed and loved the location and very clean and the food good.
We have booked again for 2012 it is convenient for my self as i can not walk long distences and my wife loves the service and the staff are very helpfull it is esyer if you want to get out to the berness oberland and jungfraujoch, schilthorn, murren, brienz, lauterbrunnen,iseltwald,schynige platte,to name but a few the rooms in this hotel may be a little tired but over hall good value.
If you want a palace then switzerland is not for you but it is a good place to stay and the swiss are very plesant people

Room Tip: south side are quieter and higher floors
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  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank denis j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
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England
Level Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed November 5, 2011

The hotel is very convenient for the station being literally next to the Interlaken Ost station. However, this means that there is a lot of train noise. We had two rooms on the top floor facing the station. The weather was hot and the windows needed to be open so the train noise was unavoidable. We found that the 'normal' train noise was not too bad but what caused us more disturbance was the squealing of the wheels as trains left the station and went round a bend to go over the river bridge.
The entrance to the hotel was nicely decorated and very pleasant. The receptionist was very helpful.
The room itself was the most outdated we had seen. Whilst it was clean and tidy, the decoration belonged in the seventies. The bathroom was clearly added later and was very dark with avocado coloured decoration. Every now and then the wardrobe would start vibrating for no obvious reason - very odd!! The mini bar was a few small bottles in a basket and the radio was very seventies. In both of our rooms the tv was very oddly placed - in my room it was on the bedside table with a very short cable so that it could not be moved to a better position - you could not watch it unless you used the bed the wrong way round. In my sister's room the tv was on top of a high wardrobe - they could not reach the buttons to operate it!!
Breakfast was in the restaurant downstairs which has views over the river, a lovely room. It was of a good standard and the staff were very helpful. We also used the restaurant for an evening meal. This was very good value for Switzerland but was a little rushed. Although it catered for a generally older clientel in style it was very tasty. There was also a pleasant outdoor area next to the river where we had some drinks.
The hotel is also next to the boarding point for the boats on the Brienzersee.

Room Tip: Avoid the station side of the hotel unless you don't mind a lot of noise.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
1 review
5 of 5 bubbles Reviewed October 4, 2011

If you want marble and gold do not consider this place, but if you would like an authentic family run property in a very convenient location at a reasonable price this is the place for you.
With the exception of one rather surly waiter, the staff are excellent, very attentive, knowledgeable, and extremely willing to help in any way possible.
Add to that, the owner is the manager, and very hands on, so things tend to run like a Swiss clock.
Some of the features and fittings are a little dated and could do with a review, but they add to the ambience and the experience.
Location is excellent, between the railway station and the beautiful river, and tucked under a very steep hill.Nearby tourist destinations such as Jungfrau and Pilaetus are easily reached from the Interlaken Ost station.Boat cruises also leave from just outside the hotel.
Train noise was not a problem to us,but some sensitive souls may be inclined to complain.
Would stay again but for longer so as to enjoy nwhat is to offer in the near vicinity.

Room Tip: Try to get a room overlooking the river.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales uk
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 1, 2011

We stayed here as part of a package sold to us by stc.co.uk who assured us all our accommodation would be 4 * but the Du Lac was a total let down it was tired dirty and in need of total refurbishment. The mini bar consisted of a basket with a selection of small bottles covered in dust and a hot melting bar of Toblerone which was out of date. there is no air conditioning so the room is very hot but you cannot open the windows as the noise from the adjacent Train Station is unbearable making sleep almost impossible even when closed. Overall It was disappointing

Room Tip: if you must stop here choose a room over the river
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonia r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed September 17, 2011

We picked this hotel because it had a reasonable reputation, but mostly because of the great location beside Interlaken Ost station and the Brienzersee piers. Very handy for Brienzersee, Interlaken Ost, Schyngge Platte, Jungfrau, Golden Pass train and so on.

Our room was a corner one with a nice small balcony looking south towards the Jungfrau massif. If you are bothered at all by noisy stations avoid this side of the building as a) very bright fluorescent lights are left on all night (so much for green Switzerland), b) usual station noise in the morning. No probs for us, though, except the annoying lights.

The room was spotless and large enough, with daily fresh flowers. There is a room fan if required. We ate here one night. The hotel describes the food as gastro, it is not. Good, esoteric, strange choices for sauces. Our laundry took 2 full days to appear and staff didn't seem to care when we asked where it was. if you want a drink after 10pm, look elsewhere and avoid the wine from the mini-bar, yugh.

Interlaken council have allowed a giant youth hostel to be built across the road, which will ruin the views and this end of town, which is the quiet end. It really will be an eyesore. Started building work at 7am!

Room Tip: Corner room; Rooms on the river are much quieter; Get a room higher up the building; Balcony.
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  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ShuggMcGlummfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bombay, India
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 bubbles Reviewed July 31, 2011

Just back from a four day stay at Hotel Du-Lac.

Here are the facts:

1) The Location: The Hotel is located just outside Interlaken Ost station. In fact, it is closer than it seems on Google maps. Just take the exit away from Track 1 and there you are – the Hotel is right there. While this means easy access to the station, it is certainly a mixed blessing. The disturbance from the noise of the trains is real and undeniable. And believe me, having spent my entire life in Bombay, I have a high threshold of tolerance for noise! As an additional bonus, there was some construction activity bang opposite the Hotel that added to the din! There are enough hotels in Interlaken West that offer proximity to the station without the din!

2) The Hotel and the rooms: Certainly not a four star property. The lift is small and rickety. The rooms are small and sad – the carpets old, stained and spotted (various shades of blue). The bathroom is basic – hospital-like metal cabinets, bare minimal toiletries (a wall mounted soap dispenser – we were told that the same soap could be used as a shampoo and that no shampoo would be separately available), one set of shower caps that we had to recycle for 4 days since these were never replaced. The room had a really tiny TV (modern computer monitors are bigger). The rooms have old fashioned keys that come with a HUGE and HEAVY key chain. This means that you are forced to leave your room keys at reception whenever you leave the Hotel. There is a pigeonhole like contraption near the reception where you just drop your keys. You also pick up the keys yourself when you are back. The rack is left unattended and at times there is no one at the reception. This means that you can easily pick up the keys to some other room (and some other guest can easily access your room) – not a very secure feeling!

3) The Breakfast: Decent fare with a selection of breads, cheese, cereals, fruit. No complaints (being a vegetarian I cannot comment on the non-vegetarian fare). The staff (new faces every day) was friendly and service oriented. There is a nice view of the Lake from the Breakfast room.

4) The Infrastructure: Very basic. There is no receptionist at night – only a night porter who does not even know how to operate the EPABX system. My folks called up at 630 am and were told by the night porter that he would be unable to connect them to my room. Thank God for cell phones. Shudder to think what would happen one does not have cell phone connectivity and if someone wants to contact you in an emergency!

This was my experience: We arrived early (at around 11) and met the owner Mr Hoffman at the reception. Not the warmest of personalities! Gruff and almost rough! To his credit, he did offer us a room on the first floor, but it was too sad for our liking. Since we were staying for four nights, we requested him for an alternate room. We enquired if we could get a lake facing room, but were told that we would have to pay an extra supplement for such a room. On enquiring if a room on a higher floor would be available, we were again told that an extra supplement would have to be paid for a room on a higher floor. Finally we settled for a room on the second floor and we were told that it would be “ready” in two hours. We enquired if we could occupy the room on the first floor till our room was ready, Mr. Hoffman initially agreed subject to the condition that we do not use the bathroom, so that the room would not need to be “done” again. We agreed, but Mr. Hoffman seemed to have changed his mind. He said that he would inspect the room (that we would occupy for 2 hours) and there would be a Supplement payable if he considered it necessary to “re do” the room. By this time we were so sick of the “Supplement” word that we fled and returned only at around 2pm! Not the warmest of welcome.

My impressions: The owner comes across as someone who is too keen on pinching pennies. Here is a property that can be a lot better if the owners loosen the purse strings a bit and come across as less money minded. May I remind the owners that the hotel industry, although an industry, is ultimately about hospitality!

Room Tip: E mail in advance, ask for a room facing the lake, on a higher floor
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
13 Thank SameerBombay_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 24, 2011

We stayed at Hotel Du Lac in Interlaken for 2 nights during our travel through switzerland. We booked through Swiss Holiday Company who told us this was a 4 star hotel, which it certainly was not. Some features of the hotel, such as decor on landings at each floor, was very nice. However, the room we stayed in was small, uncomfortable and VERY HOT. The fan was hopeless. The room faced a noisy station and building-works. The TV was totally '60s, and the poor room configuration placed the TV at a right angle to the beds, so you had to turn your head 90 degrees to watch a 14" TV. The phone didn't work and we were given a replacement handset on the second day, which was hopeless because we could not even call Reception, however we kept on receiving calls for someone called Lisa. The breakfast was reasonable and the service very good. We had specifically asked our tour company for a 4 star hotel so we were disappointed. A short walk from Du Lac is the hotel Beau Rivage, which is more a 4 star hotel.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank aRICHone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Du Lac

Property: Hotel Du Lac
Address: Hoeheweg 225, Interlaken 3800, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#8 Luxury Hotel in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Du Lac 4*
Number of rooms: 35
Official Description (provided by the hotel):
This 4-star hotel is located on the banks of the Aare River, only a short walk from Lake Brienz and the centre of Interlaken. It offers free internet access. Hotel Du Lac's rooms offer views of the mountains or the river. They feature cable TV, a safe, a minibar, and tea and coffee-making facilities. Some rooms have a balcony. The restaurant La Rivière serves Swiss and Mediterranean cuisine, fresh fish from the lake, pizza and a selection of fine wines. Light dishes are available in the restaurant Terrace. Hotel Du Lac offers bicycle rentals for a surcharge and free private parking. ... more   less 
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Also Known As:
Hotel Du Lac Interlaken

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