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“Alpine Excellence”

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Victoria Jungfrau Grand Hotel & Spa
Ranked #3 of 39 Hotels in Interlaken
Certificate of Excellence
Reviewed June 7, 2013

A few days here was the perfect balm to a chaotic existence. The hotel is a beautiful blend of the traditional and modern and the ideal location for an off-site business meeting. We were helped by fantastic weather but the views are amazing and the bar and restaurants consistently good. For Americans, please be ready for smaller rooms, two duvets on a bed and a tiny TV screen that needs to be wheeled out to view, but these are effectively irrelevant to the enjoyment of the hotel.

The spa is huge and excellent and the clay tennis courts fun to play on.

Not cheap, but great value

Room Tip: Get the view from the front of the hotel!
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  • Stayed: June 2013, traveled on business
    • Value
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Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 - 515 of 1,350 reviews

Reviewed June 3, 2013

Pros:
- I would not hesitate to stay again
- Great Location (across from park and on main street Approx half way between the two train stations).
- Palatial
- Clean
- Elevators (two different locations)
- Exceptionally friendly staff
- Comfortable beds
- Nice breakfast overlooking the park with snow capped mountains in the background, delicious food with great quality and variety
- Complimentary use of two computer terminals (Internet access and checking e-mail)

Cons: Little pricy for some budgets but well worth the price considering the memorable opportunity to be spoiled by the staff and the hotel’s beautiful surroundings.

- Compliments For The Staff: Special recognition and thanks to the breakfast Maître d' (Mr. Emmenegger) who expertly led his entire team with the finesse of a concert conductor leading his symphony orchestra. Also special thanks to the lead Concierge (Mr Jose (Sp??? - Joseph???) who patiently provided expert guidance regarding the hotel, restaurants, local Interlaken area and wonderful sightseeing trip suggestions.

- Hotel Price: Perhaps a little pricy for some budgets. By booking exceptionally early (4 Jan 2013 which was four months in advance), I obtained an unbelievable special promotion rate for my party of three adults: Approx $150 US Per Nt single and $208 double with both including breakfast. The rooms were spacious and very well appointed with large bathrooms, excellent lighting and nice flat screen TV.

- Considering our luxurious surroundings, and the fact that we are common folks from Georgia and Indiana who are not wealthy, the entire staff treated us like royalty and could not do enough to ensure our visit was happy and peaceful. Breakfast was elegantly hosted in a room with glass walls overlooking the alps, and illuminated by beautiful chandeliers. After enjoying our first breakfast, subsequent mornings began with the breakfast Maître d' greeting us by name, escorting us to our favorite table and even remembering which beverages we preferred to start our day. Every aspect of the hotel was exemplary including the room, hotel facility and staff. You cannot beat the hotel’s location and we thoroughly enjoyed watching the parasailer’s land in the park directly across from the hotel. In the afternoon there is café service on the patio in front of the hotel and comfortable seating areas inside the hotel with unobstructed views of the mountains and surroundings. We stayed for a total of six nights and honestly did not want to leave. We did not use the Spa, and could not take photos of the pool or spa area because access is limited: Guests must be dressed in appropriate pool/spa attire and wearing the hotel provided robe.

- Bus Transport: There is bus stops close to the hotel which provides easy access to either of the two train stations. The buses were clean, neat and safe and although we had complimentary bus rides as part of our Swiss Train Pass, no one ever asked to see the papers.
Train Station: Both train stations were easily accessible. At Interlaken Ost (Interlaken East) you will find train access to the Alps, Bern, Basil, Lucern, Zurich, Etc and boat dock access for Lake Brienz. There is also a Coop grocery store and restaurant right across the square from OST station. At the West train station you will find a Migros market and restaurant and train access to boat launch for Lake Thun.

- Lace Shop: On the main street there is a lovely family run lace shop called “Heimtextilien & Souvenirs: at 117 Hoheweg Street (a short walk from the hotel along the main street towards OST train station). What I liked best about the shopping experience was the proprietor’s honesty because she did not hesitate to identify which lace was Swiss handmade (most expensive), Swiss machine made (less expensive), or German machine made (least expensive). We felt that the shop offered good quality at reasonable prices and remain very happy with our purchases intended for our home use and as gifts.

- Washateria (Laundry): There are two in Interlaken. The first one (closest to the main street) was closed for some reason (a Monday), and the second laundry (by a river) was open but hardly worth the effort. At the riverfront laundry tourists were losing money in the dilapidated washing machines due to instructions so faded you couldn’t read them, and equipment with 30 years of wear and tear. And, although there were six dryers we discovered only one had any heat. After wasting two hours and numerous Swiss Francs (as we watched our cloths rotate in a cold dryer), we finally gave up and took our wet laundry back to the hotel to hang and dry in the room.

Room Tip: Book early and watch for special promotions. Due to the location of the hotel and it's surround...
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  • Stayed: May 2013, traveled with family
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1  Thank DoDWorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We stayed for a company incentive trip-and what could be more perfect? A luxurious property in a location of constantly breathtaking views. Add to that the warm, friendly and always-eager-to-please staff, fabulous food and a very nice single room. Restaurants, cafes and shops are all close by. Hard to beat!

  • Stayed: May 2013, traveled on business
    • Service
Thank geesquared
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013 via mobile

Old meets new here very pleasantly. The staff could not be better or more helpful.

In addition the hotel is midway between the two train stations in Interlaken.

Even though we did not have a Jungfrau view we still had a view which made this a true Alpine experience.

  • Stayed: May 2013
    • Value
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Thank MerMerAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

Everything about our recent stay was perfect from the incredible Jr. Suite in the new Spa wing of the hotel to the absolutely perfect breakfast with a view and Champagne. The service could not be faulted from the delightful room service waiter to the hotel manager. There were smiles and greetings all around which are not always present in 5 star establishments. No stuffiness here only quality. Beat location in Interlaken as well.

  • Stayed: May 2013, traveled as a couple
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Thank Orchestrapal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

My wife and I stayed here for 2 memorable nights in mid May. The hotel was fantastic, with a great location and super friendly staff. We has a junior suite that overlooked Jungfrau and although it was only on the second floor outside noise was not heard. We were a few minutes walk to the town and could easily walk to either railway station but when you have a great hotel the staff delight in taking you there at no cost - my wife did enjoy the drive in the Jaguar. The king size bed was very comfortable and the room was large but the only critisism was the lack of power points with easy access to charge all the modern items most travel with today. It was either charge things in the bathroom or climb on your knees under the writing desk. Excluding this small critisism the room was tastefully decorated. The Concierge (we dealt with 2 depending on the time of day) that we met were more than willing to assist you to make the most of your time in Interlaken. They could supply tickets to all the main attractions and they just got charged to your room. If you have a Swiss rail pass take it with you when you book so you can receive the discounted prices. There is free wifi in the rooms and the meals including breakfast were pleasurable to eat. The laundry service although expensive is prompt and efficient with clothes returned and neatly hung in the walk-in closet. This is one of the best hotels we have stayed in in Europe and would not hesitate to stay here again.

Stayed: May 2013, traveled as a couple
Thank review53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2013

Our holiday was one of the most memorable thanks to this wonderful Hotel . It is so well located ,such that the Jungfrau just pops literally outside your Window ! The staff are extremely courteous and friendly.The Breakfast spread is nice too . The swimming pool is outstanding and so is the outdoor Salt water pool. Two covered tennis courts looked really tempting but unfortunately lacked the company to play . The ambience and the grandeur of this hotel is such that you get a Royal feel. I really wish I could have stayed here all the time instead of other hotels .

  • Stayed: April 2013
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Thank hemantm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Jungfrau Grand Hotel & Spa

Address: Hoeheweg 41, Interlaken 3800, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Interlaken
#1 Romantic Hotel in Interlaken
#2 Business Hotel in Interlaken
#5 Family Hotel in Interlaken
Price Range: $342 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Victoria Jungfrau Grand Hotel & Spa 5*
Number of rooms: 212
Official Description (provided by the hotel):
Interlaken's Leading Hotel, housed in palatial building with fine views of the Jungfrau Mountains. ... more   less 
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Also Known As:
Victoria Jungfrau Grand Hotel And Spa
Victoria Jungfrau Grand Hotel Interlaken
Victoria Jungfrau Grand Spa

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