We stayed here for three nights with our young teen kids. We found the location of the hotel quite spectacular although it is away from the main town, but that was fine for us as we had a car to get around. We were welcomed quite well and shown the room and facilities but after that initial warmth, the rest of the time the staff were pretty aloof and cold. The flies were what took us completely by surprise. Did not know about this problem in Grindelwald. They bothered the life out of us especially at meal times and sleeping times. The rooms were very warm and if we opened the windows, we got bothered by the flies. I wish they would consider ceiling fans or table fans. In July it was by no means cool and one could do with air conditioners or fan. I could not sleep at all as I either I would get disturbed by the flies buzzing near my ears or I would be too hot. I did ask the reception to try and organize a fan and I was willing to pay for it, but I found their response very cold and they were certainly not even apologetic about shooting down my request. Customer is certainly not the king in almost any European hotel and service industry can learn a lot from hotels of same class in Asia. Prices are steep but service not necessarily proportionate. In Asia if you pay steep prices for a good quality hotel, the service and the willingness to try and make the guest as comfortable as possible is the top priority.
- Official Description (provided by the hotel):
- This chalet hotel is a true discovery with its unique sun terrace next to the ski slope heading down the valley, hiking passes on the doorstep and delightful, typically Swiss details to its interior. In the year 2012 a suite annex, together with a wellness area with outdoor whirlpool, were built and the hotel was completely renovated.This modern house in a rustic, chalet style puts importance on uncomplicated and innovative mountain tourism with close ties ... more less
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- Also Known As:
- Aspen Hotel Grindelwald