The staffs are nice. Decorations are beautiful. Especially the view of the mountains from the hotel is awesome!! Though we have to walk to another room for our private bathroom, the bathroom is also clean and comfortable!More
The staffs are nice. Decorations are beautiful. Especially the view of the mountains from the hotel is awesome!! Though we have to walk to another room for our private bathroom, the bathroom is also clean and comfortable!MoreShow less
Thank you very much for your nice feedback. We are glad that you liked your stay and hope to welcome you back another time.
Best regards from sunny Grindelwald,
We arrived late in Grindelwald by car due to heavy traffic and pouring rain.
Having printed the little map/explanation shared by the hotel, we tried to find the way to the Berghaus Bort for about 20 min., without success.
We decided to call the hotel, and the woman (receptionist?) on the line expressed impatience and was rude, as we could not find our way. She kept asking why oh why we could not find the hotel with their "perfect" map.
Please note that this place is not easy to find at all - it takes about 15 min. drive from Grindelwald and there are several small roads. The map shared by the hotel contains maximum 5 pictures, which is not helpful at all for a ~10km drive. The woman of course mentioned that "all customers, from all over the world, could find this place"...we must be stupid, and we are from Switzerland!
Finally, our table for dinner was cancelled as we were late but we were happy to leave this place and go for dinner in town.
Once back, we found some guests enjoying some beers in the corridor with their children playing and running around the hotel. It was extremely loud, but the woman again suggested to me that I should tell them myself. Did I pay 240CHF/night to educate your guests?
To make the whole experience even more terrible, we were kindly required to pay an extra charge for an internet code if using a 2nd computer/smartphone.
The room was ok, nothing special. We highly disliked having the bathroom separated from the room - especially when people are drinking beers in the corridor - but this is mentioned on the website.
The only positive part is that the dining room is nicely designed and the views over the mountains are beautiful - but this is not enough to make guests happy.
We are from Geneva, and are not used to such bad service in Switzerland, or anywhere else in the world. These hoteliers should learn to be much more guest oriented and to accept feedback.
Upon check-out, there were no apologies or feedback request - very nice.
We would never consider a 2nd stay at this hotel, nor would we recommend it to our friends, family, and to the TripAdvisor community.
We would definitely stay here again! This beautiful hotel has a simple, mountain charm, and was perfect for our hiking trip in June. We could see the unobstructed snow-capped Eiger from our bedroom window as well as from the hotel terrace. The rooms and bathrooms are spacious by European standards (the shower is a standard-sized shower stall). The professional photos on this site are very accurate. The staff were friendly without being invasive. I am vegan and my husband is definitely not. The food was nice. I was there 3 nights: 1) penne with fresh and sun-dried tomatoes and arugula 2) Sweet and sour vegetables with jasmine rice 3) Tofu with very nicely seasoned cauliflower and broccoli and a few other vegetables. My husband was able to enjoy some meat for his meals.
Just a beautiful gondola-ride away from grindelwald village... Been a few times in Grindelwald, and the views always amazes me (us). The rooms are exellent, and the food is very good.
We had our car with us, and it is possible to drive up there, but we chose to take te cable-car because it's convienient and beautifull (we had a "jungfraubahn vip-pass", so we could take the cable car as much as we liked). Staff are very helpfull and friendly.
Anyway, it was an exellent stay, none but good memories, we had our 5 year old grandchild with us, and found it "the best hotel" too. Staying on the terras, large glass of beer, my wife a glass of wine, and the child amusing himself on the large playground (wich he had almost for himself)... I wish we were back there!
Tip: take the cable car up to first, and take a hike to the "bachalpsee)... Again exellent views!
This is our second time in staying in Berghaus Bort. We enjoyed a beautiful Eiger view in September and this time we experienced such a wonderful snow view! This place is the best choice if you want to have a quiet night in the middle of mountains and stay in a modern room with a spacious bathroom. The food is also really good served in a modern spacious dinning area.
Beautiful hotel in the middle of the forest of Swiss. Nice area for skiing. But also for walking and sledging ! In the morning you are very quick in the ski-area. That is very nice. In the evening when everybody has left for their own hotel, you can sit back and enjoy the last sun on the mountain. The hotel is in a very sunny place. We also liked that the hotel is in the middle of a walk and sledge area. So, people with or without dogs come along and you won't feel alone in the middle of nowhere.The food is very surprising...
We decided to come back for the nice place, people and hotel.