We stayed at the hotel this month and were gobsmacked by the terrible customer service, bad attitude of staff and the amount of flies in this hotel. On our arrival, which was late afternoon, there was no-one at reception, which we soon realised was a regular occurrence. The only staff around were restaurant staff who just ignored us and when we asked if anyone could help us they just shrugged their shoulders at us and continued with their work. We started to feel very unwelcome. We were left standing in the entrance of the hotel for 15 minutes with no idea when anyone would be around to check us in.
The restaurant and hotel were literally crawling with flies, the ceiling was covered with them so much so they were crawling over our bags, it was disgusting especially in an area where food is being served. Finally one of the restaurant staff who shrugged her shoulders at us, when asking if she could check us in, decided she would check us in. So all along she was able to help us but decided she would check us in when she felt like it.
We had no help with our heavy bags even though they could see we were struggling and she was very abrupt with us. No mention of when dinner was or when breakfast was – not that we were going to eat there after seeing all those flies. She just gave us the key and pointed at the lift.
The rooms were basic and tired looking but fairly clean . However one of the maids burst into our room in the morning, without knocking. All in all this is a 1-2 star hotel at most with a 0 star customer service. If you still decide you want to stay here stay on a room only basis and avoid the restaurant at all costs.
- Official Description (provided by the hotel):
- The Chalet Hotel Steinbock is a beautiful wooden chalet, right in the centre of Grindelwald, just next to the first gondola (skiing area in winter, hiking paradise in the summer). The Steinbock was mentioned in books in 1700, but was completely rebuilt in 1991. It is famous for its restaurant - the most popular restaurant in town - with Italian and Swiss cuisine. The restaurant is famous for the huge steaks, the great pizzas, the excellent liver, to just name a few dishes. ... more less
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