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“Worst service in CH”

Hotel Restaurant Hirschen
Ranked #37 of 71 Restaurants in Grindelwald
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed January 1, 2013

We came there as first customers and every move of waiter took like 15 minutes. At the end for our advice to be faster we were said that sorry we have many people in restaurant so it is normal you wait - we have already gave you table (which has been reserved 2 days ago) so you should enjoy your stay here! And it was manager who said that (the waiter was so slow she was not able even do her responsibilities)! We asked for warm water - they brought cold one. We asked once again she brought cold again. After third time she brought cold water and boiled water and proposed to mix...as we had raclette we were supposed to have side dish as much as we want but first time they brought 10 little potatoes for 12 people and then each time we asked for some more it took 15 minutes to do that. And at the end the manager said - it is normal in Switzerland... I hope no...

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1  Thank Misha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 - 27 of 72 reviews

Reviewed December 28, 2012 via mobile

Enjoyed a wonderful glass of homemade Gluhwein after a morning on the ski slope and was thoroughly warmed by this great place

Didn't have anything to eat, but the fondue we saw the couple near us eating looked awesome

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1  Thank Ixos5036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

Yes, the other tripadvisor reviews were spot on. The fondue was perfect at a good price. The atmosphere of the restaurant was perfect. Our waitress, Celeste was nice and with a sincere smile, thanks!!

1  Thank randpat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012 via mobile

We followed the Trip Advisor crowd to this little gem for the obligatory cheese fondue. We were not dissapointed. The service was superb, the meal delicious and the atmosphere was great. We especially enjoyed the vantage point over the passing throngs of people ... Most of whom were gawking at our beautiful fondue. In all, the courses were well-sized and appropriately priced. Drinks and extras added up to a bit more than we were looking to spend, however, but if one limits the meal to fondue, light drinks and a coffee it's possible to get out for under a hundred dollars.

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2  Thank Netwerknerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2012

Finding a restaurant with a good value even with Trip Advisor help was difficult. We decided on fondue and began wandering through the town to find a place. This was a pricey item on most menus. However, the price at Hirschen Hotel Restaurant was about half the price of other places so we stopped in. They did not disappoint us. As far as I could tell the wait staff and kitchen was only 2 or three people but they worked hard! They efficiently covered 7-8 tables and no one waited any length of time for drinks or food. You can tell they care about what they are doing. The fondue was delicious! The value was excellent.

2  Thank Surfin_Fanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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