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Sunstar Alpine Hotel Grindelwald
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Reviews (426)
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All reviewssoft drinks and beerreplenished dailyfree mini bartrain stationunderground parkingswimming poollarge hotelreception staffcable carstunning mountainshalf boardlarge tour groupsski liftlounge areafinnish saunawalking holidaydirectly across the street
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170 - 175 of 425 reviews
Reviewed February 27, 2013

Stayed at the Sunstar Hotell in Grindlewald for a long weekend skiing at the end of February 2013, booking the trip through a UK tour operator. The hotel was in a good location and the staff very friendly and welcoming.

The Hotel is located on the main street running through Grindelwald, a ten minute (brisk) walk from the train station and directly opposite the Grindelwald-First/Firstbahn lift station. The ski bus, connecting to the train station and the Mannlichen gondola, stops directly outside the hotel. Although the front of the hotel faces onto the main street, while we were there, traffic noise wasn’t an issue, we slept with the balcony door open most nights and weren’t disturbed and when the balcony door was closed the sound insulation was very good. The back of the hotel faces south(ish) and has a fantastic view of the Eiger and surrounding mountains.

We booked a standard room through a UK tour operator. Booking this way can result in some disappointing room allocations; however, this was definitely not the case. Our room was bright and relatively spacious, well-furnished and equipped, very clean and tidily presented with great views. The hotel breakfast offered a good range of the usual options; juice, cereals, fresh fruit, yoghurts, cold meats, cheese, jams, eggs, bacon etc.. Dinner (we were on a half board option) which tended towards the novelle cuisine style, was very tasty and enjoyable with set courses and a choice of main dishes (meat, fish and vegetarian options), even after a day’s skiing after five courses I didn’t leave the restaurant hungry.

The hotel’s spa area has a swimming pool and stream room open to all guests and an adult area with a gym, with a range of machines, and additional stream and relaxation rooms. The spa also offers a typical range of massage and ‘treatment’ opportunities.

The skiing

Grindelwald’s local ski area, covered on the local Grindelwald/Wengen ski pass, is split across two areas on either side of the valley.

The Grindelwald-First gondola, which goes up from the village, gives access to the smaller of the two areas that has a range of predominantly rolling blue and red runs served by chairlifts and a couple of drag lifts. The area would probably be sufficient to keep a relative beginner/intermediate happy for a few days although stronger skiers may want to switch between ski areas to keep from skiing the same run to many times. The area also offers several routes to ski back down to the village area, snow permitting.

The larger Grindelwald/Kleine-Scheidegg/Wengen area is accessed from Grindelwald either by taking the cog railway from the village station, via Grund below the village, or by the Mannlichen gondola which starts from just along from the Grund station. The area offers a wide variety of runs, including the Lauberhorn downhill course. During our brief stay we found the area around Mannlichen, where the Mannlichen gondola and the Wengen cable car end got busy during the morning, but then quietened down as people dispersed over the area. The Lauberhorn run is well worth doing and, despite its fearsome reputation, is an enjoyable run (if you take it at your own pace it isn’t that fearsome). On both side of the mountain you can ski down to the bottom, catching the train or bus back up to Grindelwald.

Snow permitting both areas offer some good piste to piste/piste side/slack country opportunities

  • Stayed: February 2013, traveled as a couple
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1  Thank ToddMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

We have been to Switzerland many times, staying in 5 Star hotels, but the Sunstar was better value. We were concerned that it was "only" a 4 star hotel. However, from the moment we arrived at 21:00 on a Sunday, the reception staff were so welcoming and helpful with where to park the car. The hotel room (we stayed in a comfort Suite with our 2 kids) was adequate (not height of luxury), very clean, spacious and comfortable. The breakfasts are good and the Spa is perfect (and new) after a day on the slopes (beware that kids can use the pool but not the Spa). The location is fabulous for the First ski lift opposite the hotel, but you need to take a bus to Grindelwald station to catch the trains to the other slopes. Overall, a good choice and would recommend.

  • Stayed: February 2013, traveled with family
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2  Thank ameliashiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

Stayed as a family - each year since our last review. Each stay has been excellent- thank you.

Great hospitality from the top management through to the hotel staff. This is a large hotel with a fantastic location right next to the First cable car - no long walks to the slopes!

Catering is to a high standard. Special mention of thanks to Tom in the bar for his kind and genuine care and to Thomas in the restaurant for his professional approach to his customers.

Would recommend to all.

  • Stayed: February 2013, traveled with family
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Thank Patrick150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

I read the reviews and i didn't expect too much, we got rooms on the north side and they were perfect, clean and cosy all with bath and showers, i do love a bath when i go skiing. the food was great also especially the deserts which I found to my taste. the buffet for the children was well varied, something different everyday (with astonishing view on the montains). The pool, eventhough quite deep everywhere(you do need armbands on kids) was a very decent size and also with a stunning view. the wellness area (16+) was very nice, i enjoyed the romish steam bath with the kneipp bath for feet and the relaxing area with great view on the surrounding montains. the only down side to this hotel was the lack (if none) of areas aimed for children. For example a little tv corner in the restaurant would have been most welcomed.

Room Tip: we booked with a tour operator and couldn't get any discount for children on the superior rooms(south side) so we booked the standard type (north side) and to be honest they were perfectly suitable especially in the winter, you don't get to spend much time on the balcony;..
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank valeried712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

I was amazed at the view from our room. You could see all the three major mountains in close-up view with the fresh snow. The breakfast was amazing, scrambled eggs, sausage, toast, etc. but nothing sweet (waffles, pancakes, etc.) an entire birchermüesli bar with fresh fruit and everything you could think of, fresh jam (not in containers), and beautiful cheese and breads. Also coffee is served at your table. The only complaint that I had was that the staff were rather impersonable.. the maid came and knocked at 8 Am and tried to come in, and the reception and bar were not super friendly. As we were only there one night, it didn't really bother me. the room itself was in excellent condition, and nicely decorated. Maybe not top modern, but who cares.

Stayed: January 2013, traveled as a couple
Thank babsZuerich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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