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“Great staff, great hotel-would definitely stay again”
5 of 5 bubbles Review of Hotel Bernerhof

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Hotel Bernerhof
Ranked #1 of 22 Grindelwald B&B and Inns
Certificate of Excellence
Olney, United Kingdom
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great staff, great hotel-would definitely stay again”
5 of 5 bubbles Reviewed June 16, 2010

My husband and I took a trip to Switzerland with my mum and dad last week and on our 3rd day we arrived in Grindelwald and to this hotel.
We got great service from the moment we checked in. Room was spacious and comfortable, only complaint was the noise from the roadworks outside-through no fault of the hotel. We all stayed on the 5th floor, my parents in a beautiful room with a balcony with a LCD TV and us in another room with a smaller TV but a nice and comfortable room. Rooms were clean and tidy and cleaned everyday. There is a reasonably priced (for Swiss standards) minibar in the rooms.
We had free internet access. Reception prints off a receipt with a username and password and it expires every 6 hours but they were more than happy to top it up daily. We asked for three at a time and there was no moaning.
Breakfast was free with our stay and served daily from 7-10. I would advise going in at 7 as all the food goes by the time you get there even at 8. They do however top it up if busy. They serve tea and coffee as many times as you like. Food was delicious and fresh.
You can use the swimming pool down the road for free.

Restaurants are quite expensive so we went to the Co-op down the road and bought breads, cheeses, hams and food for dinner to save money. We bought loads of beer and put it in our mini bar to cool (we'd emptied their drinks out and put our food/drinks in)

I need to mention Amy, one of the hotel staff who was absolutely lovely, my mother got talking to her and she went out of her way to make our stay comfortable. We asked her for plates, knives and forks to eat our dinner with and she gave it to us, along with constantly filling up an ice bucket for us for our drinks. One night my husband was unwell and we asked for painkillers, she gave us some along with some tea that my mum asked for and two cups. Nothing was too much trouble for her and she was brilliant!!! would recommend this hotel to anybody and would definitely stay here again.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tashii24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Reading, United Kingdom
Level Contributor
256 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed March 13, 2010

Very friendly and helpful reception staff. Our room was on the fourth floor with a mountain view. The room was on the small side and ours had the sink in the main bedroom which was a bit weird. As stated, the bed was two singles pushed together, but not uncommon in this part of the world. The view from the balcony was fantastic and it was great to sit outside at the end of the afternoon with a drink looking at the mountain and the activity on the street below.
Breakfast was good with a good choice of mostly cold food. There's no restaurant, but there are plenty in the village including one in the hotels adjacent to the Bernerhof
A minor negatives was that the soundproofing between the rooms wasn't too good and there's no tea/coffee making in the room although you can get get hot drinks in the lounge till 10:00pm. The internet access was free and in our room there was a good signal and speed - ask reception for a free access code.
I can't imagine why other reviewers have rated this hotel so badly. It's not the best hotel in Grindelwald, but it's friendly, cosy, good value and in a great location. We will certainly plan to stay there again.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RichieRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed March 1, 2010

This was the most expensive place on our travels and for what we paid, our room was not up to scratch, however travelling at christmas everything is so expensive and this was cheapest we could find. However, we did have a great stay here, breakfast was excellent, views are amazing, it's right at the start of the shops and restaurants and when travelling with backpacks, it's only 2 minutes, if that, from train. The guy at reception was super friendly. I would stay here again, Grindelwald is AMAZING! Computers can be used for free internet in dining room. Very clean.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 72aok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
1 review
4 of 5 bubbles Reviewed February 25, 2010

My partner and I had a great experience with this hotel. We asked for (and got) an 'Eiger view' room, which had a lovely sun-drenched balcony. The room was very clean and bright; my only complaint is that, as with many hotels in Europe it seems, they have the "All-in-One" liquid soap dispenser in the shower; no bar soap or shampoo.
The front desk staff were very friendly and personable, especially one of the desk staff (we unfortunately didn't get his name) who gave us all the information we needed to have an amazing time. He was extremely helpful.
We really liked the free coffee/tea all day, and also made use of the computer/internet in the dining area.
We would definitely stay here again.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coco7770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
61 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed January 31, 2010

We stayed at the Bernerhof Hotel Grindelwald for 7 nights over Christmas 2009.
The room was tiny. Hardly any room for our bags. We had to put a side table in the cupboard to make room for our baggage.
We were pretty disappointed in the room.
It was also quite noisy. The hallway was floorboards which made it echo a lot when people were talking in the hallway.
The TV in the room was really small.
We found the staff a bit hit and miss. Some days they were really friendly and would answers questions and recommend things, other days they would just ignore you or not be all that helpful.
Plenty to choose from for breakfast.
Great view if you are facing the mountain and if you're not there is a lounge area where you can sit and drink the free coffee or water and enjoy the view.
Next time we would stay somewhere else.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cass and Age
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
santa cruz, ca
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 2, 2009

We really enjoyed our stay at Hotel Benerhof. First off, it is super close to the train station. It's literally a 5 minute walk. We were greeted by Ilias who was wonderful. He made us feel totally welcomed and had awesome recommendations on things to do and see around Grindelwald. The room was nice, clean and we had our own private balcony. The breakfast in the morning was great as well and they had a lot of different options (although a toaster would have been nice). They didn't have any shampoo in the room which normally isn't a big deal, but we ran out by the time we reached this hotel and didn't want to buy any since we wouldn't be able to bring it home in our carry-on. It's close to everything in town so its easy to get to the trails, restaurants, fitness centre, etc. Definately take advantage of the free entry to the fitness centre. The pool is fantastic after a long day of hiking and has breath-taking views of the mountains. There is also a cinema very close by, but is a little pricey (was around $16 USD/per person when we went)

There were a few bummers for us is during the time we stayed here. First, they were doing road construction, so in the morning it was really loud. However the view of Eiger made up for the noise and I'm sure it was just a temporary thing. I would also recommend getting a room that is not by the elevator as it can be pretty loud at times (our room was right next to it). The internet connection is also not very good. Not sure if this is an important factor, but for us it would have helped to have a faster connection. Overall though, it was a great experince and I would definately recommend it.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irishfirebyh2o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Level Contributor
3 reviews
3 hotel reviews
1 of 5 bubbles Reviewed October 1, 2009

Worst hotel in all of Switzerland. Terrible staff. Made you feel uncomfortable the whole time you were there. Were not helpful at all. Called at 10:10pm for an internet code and they answered the phone to say the desk was closed. Would not open the coffee room until 10am, yet would not allow you to sit on the computer with a cup of coffee. They made the normally gruff and unfriendly Swiss people look like Saints with their miserable attitude, monitoring your every move, forcing you to sit at a certain table, huffing and puffing when you asked for more coffee. The rooms felt way out dated and dirty and I don't think they clean the towels and sheets! At all costs, do not stay at this hotel.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mft200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Bernerhof

Property: Hotel Bernerhof
Address: Dorfstrasse 89, Grindelwald 3818, Switzerland
Location: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Grindelwald
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #1 of 22 B&Bs / Inns in Grindelwald
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Bernerhof 3*
Number of rooms: 28
Official Description (provided by the hotel):
Modern Hotel with a cosy bar, directly at the station and sport-center. ... more   less 
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Also Known As:
Bernerhof Hotel Grindelwald

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