My wife and I have stayed at this hotel many times over the past 20 years and have witnessed its steady but inexorable decline. Last year the hotel ownership changed hands and our experiences during our stay were not at all satisfactory but we were assured that the hotel was in a state of transition and all aspects would improve. On the basis of this we returned this year but sadly the promises made did not materialise - both my wife and I considered it to be worse and frankly could not understand the direction in which the hotel was proceeding or what was trying to be achieved.
Travel brochures in the UK will inform you that this hotel is 5 star and it provides a 4 course evening meal, these statements are both factually incorrect. There is no salad bar and a tiny amuse bouche cannot be included as a course. We were informed that a new chef had been employed but we found the food dull, unimaginative and poorly presented. The chef had a liking for rock salt which he liberally spread over everything.
The only hot food provided at breakfast was scrambled eggs, sausages and bacon to be served on extremely large cold plates (warm plates requested last year). The scrambled eggs were clearly bulked out with powdered egg and were inedible. All other hot food was available at an extra cost ( £6 for 2 fried eggs) this in a 5 Star hotel where even a boiled egg is extra.
The rooms are extremely tired and clearly have received no attention since the 80's - our bathroom although large was matt pink.
The hotel bar is dark, dreary and unwelcoming and its worth checking the charges as these vary from day to day depending on who is serving.
Complimentary afternoon tea and cake is served at around 15.30 but the staff cannot decide if the customer should receive a cup of tea, a pot or indeed a piece of cake. This experience is also spoilt by a member of staff who insists on wearing steel heeled shoes and clomps up and down the wooden floor with a total disregard to the customers for the entire duration.
The final piece of customer service was enacted when at 06.00 I needed to check our luggage in at the station and I requested the assistance of the night porter. This portly 'gentleman' found it impossible to remove his backside from his chair even to hold open the door and he was perfectly content to watch me struggled with 4 pieces of luggage. However, when he thought we were leaving retaining our hotel key he was up like a shot, pacing up and down outside the station building and demanding the return of the key ( we were not leaving until the 09.19 train).
If this is progress at the Regina......
There is one plus the reception and restaurant staff are most considerate and efficient. We did not use any of the 'wellness' facilities.
Please do not read this review and conclude that the author is just an old moaner. The week prior to our stay we spent a week at the Hotel Steffani in St Moritz and it was quite superb. Infinitely better than the Regina and 'only 4 star'.
- Official Description (provided by the hotel):
- The Grand Hotel Regina welcomes you at a prime location with panoramic views of the famous EIGER-Northface and within Walking distance to the the village center and railway Station. Here you will expericence the unique and traditional charme of a Grand Hotel with his typical individual ambience and charm as it is found only in Belle Epoche Hotels.We welcome our international guests with heart and spoil you with charme and personel attention so you can enjoy your holiday in Grindelwald and simply relaxe. Our restaurant professionals await you with a neat and seasonal market-fresh cuisine with a focus on the Swiss food and wine world. Fresh summer cocktails and our wide selection of whiskeys and rums , you can enjoy during summer at its best on our panoramic terrace or on cooler days in our fireplace lounge . Our Alpine Spa with 1600m2 area invites you to relax and slow down . The sauna area, the large indoor pool and our diverse application program helps you take care of your personal wellbeing.In our spacious and timeless, classically furnished rooms , equipped with the classic comfort, you will enjoy peace and security as well as a unique mountain panorama. ... more less
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