We stayed in one of the 4-bed apartments, and it was excellent. The kitchen is large and modern, and was equipped with a hob, oven fridge/freezer and dishwasher. There was also a toaster, kettle, tea-pot, caffetiere, washing up liquid/dishcloth/brush and one tea-towel. Two dishwasher tablets are provided. The dining area/lounge was large with ample seating. The TV has many English channels, including BBC1-2 and ITV1-3, and also has a DVD player. The bedrooms were lovely with very comfortable beds and pillows. The bathroom was a reasonable size with a bath/shower; one hand- and one bath-towel is provided per person per week, plus a bottle of liquid soap. The whole apartment was very modern and tastefully furnished. Our favourite aspect was the private balcony, which was huge and had views to the Wetterhorn to the east, the Eiger to the south and the Lauberhorn to the west. We loved the apartment, and could easily have stayed another week! For photos see the website, they show it very accurately.
Monica, the chalet manager, is helpful and very friendly and speaks good English. She will happily collect you and/or your bags from nearby stations.
There are just a couple of things that could be improved. As a previous reviewer has mentioned, a handtowel in the kitchen would be useful. There is also no sugar or salt provided in the kitchen, which would be a nice touch - far more convenient than bringing it yourself or buying it in large quantities from the supermarket. It may also help to know that they do not provide you with much toilet paper (one roll at most); if you ask you are given some more, but they obviously do not provide this routinely.
The only disappointment was the booking procedure. The owners will no longer take payments directly, you have to use what appears to be an external service which you access via the chalet website. This would be fine, except there is a £12 booking fee for using this service. Worse however was the non-optional, non-refundable "damage waiver" fee of £30; in the event of breakages/damages, you would not have to pay anything. I have no problem with paying a refundable deposit which I would forfeit in the event of any breakages, but I strongly resent being made to pay for damage I haven't caused! (We offered a deposit instead of this waiver fee, but were told it was not possible). Then, at the end of the booking procedure, a £6 fee was added for paying by credit card. So there was nearly £50 of unwanted extras added to our final bill, something which is not highlighted in the prices on the website. I realise booking fees and credit card fees are now common practice, but the damage waiver fee we felt was unacceptable.
Grindelwald is an expensive place, and even with these additions we decided that the apartment was still competitively priced (which is why, after much deliberation, we proceeded with the booking). However, these compulsory extras were a disappointment in an otherwise memorable stay.
- Official Description (provided by the hotel):
- We have 7 modern and spacious self-catered apartments ranging from studios to a 3 bedroom. Each apartment has either a terrace or large balcony all facing south towards the mountains. Set in the beautiful resort of Grindelwald, a hiking mecca in the summer set beneath the foot of the Eiger mountain and a vast skiing area in the winter. Our apartments are all fully equipped. ... more less
- Also Known As:
- Jasmine Apartments Grindelwald