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“Great service”
Review of Hotel Arc-en-ciel

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Hotel Arc-en-ciel
Ranked #8 of 21 Hotels in Gstaad
Certificate of Excellence
Amsterdam
Level 5 Contributor
82 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Great service”
Reviewed November 23, 2013

Stayed in Gstaad for 4 nights during November and picked Arc en Ciel based on previous reviews. There was some renovation going on during our stay which did not detract from this lovely hotel. We had a nice room in the other bulding that makes up the hotel .. only a 30 second walk from the main building. The room was new and had some lovely features. If you are English you may like the fact that you can access most of the major UK TV channels. The short walk into town is not a big deal as it is an easy walk with no hills and along a major route, so well marked. We paid circa CHF250 per night (incl breakfast) which for Gstaad I thought very well priced. The draw here however is the staff who are exceptional. Special mention to Matteus (sorry if I spelt this wrong), and Christa who helped with planning our days and were always happy even with the smallest of requests. You are both a credit to the hotel ... which is why we will stay again at Arc en Ciel.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nlbulh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Level 6 Contributor
175 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed September 30, 2013

I came to Gstaad from Geneva to meet up with my aunt and uncle who were staying in town. I chose the place based on value for money and I was not disappointed! I had a lovely room on the river's edge, and enjoyed being a bit "separate" from the village of Gstaad. My room was spacious, and I found the service very good.

Room Tip: I had a room with a large balcony (133) overlooking the river and the sound was lulling and peaceful...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank worldtravelertrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 6 Contributor
156 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed September 10, 2013

As a 50th birthday treat we paid the £360 a night to stay here. Had dinner too.
While the room was beautifully appointed we were stuck in an annexe with a view of the car park and the nearby wine warehouse. Staff barely spoke to us, didn't even mention when and where breakfast would be served.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank foxmeister-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 25, 2013

We absolutely loved this property - the service here was phenomenal as was the restaurant. The staff is extremely hospitable and thoughtful. The vegetarian choices at the restaurant were plenty and one could enjoy their meals here for a full week. We stayed here for a week and weren't saturated as one usually is after staying at a hotel. It was very comfortable yet homely.

Our suite was beautiful with a minimalistic design which we appreciated because of our week-long stay here. The tub in the middle of the bedroom was a nice touch. The location was beautiful (although bit distant) - we were overlooking snow capped mountains from both our terraces in the summer!

The two mild negatives were:
1) a bit distant from the town center - be prepared to walk for 10 - 15 minutes each way, however, this does provide a buffer from the large tourist crowds that do day trips to Gstaad and also provided for beautiful scenery little further out.

2) No air conditioning which made us feel quite hot at some times

All in all - we would stay here again if we were to visit Gstaad.

Room Tip: choose a junior suite with terrace/ balcony
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Thetravellers7447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level 4 Contributor
42 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 16, 2013

I have been staying at this family owned hotel for many years. The rooms are all very comfortable and extremely clean. Ask for a room on the river, the sound of the water flowing is very soothing. The restaurant is very nice with smiling efficient staff. The menu has a large selection of offerings but the pizzas are to die for. My personal favorite is "Atomic".

In the basement there is a huge playroom for children, they love it and it enables the parents to have a nice dinner or lunch whilst kids are having the time of their life. In the parking there is a little go cart track that the kids love.

The location is a five minute walk from the promenade. In the winter the two main ski lifts of gstaad are a literal 1 minute walk so no need to take the car, just have breakfast and hop on a lift. The ski school is a three minute walk.

Room Tip: River view
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank kamran f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern, Switzerland
Level 6 Contributor
159 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 25, 2013

Good traditional hotel in a beautiful location. Get a room facing river. Good breakfast and lunch. Courteous staff. Had a spacious room with wooden decor and comfortable bed. Hotel within walking distance from center of Gstaad. Close to chair lifts. Ideal for winter and summer vacations.

Room Tip: Get room facing river.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vazerol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 24, 2013 via mobile

The pizzas are excellent and have been for decades. It's a great place to eat with kids, there is a games room downstairs and a little park next to the hotel. Kids are well occupied before the food arrives. This service is also good and the location is ideal in the winter under the Eggli ski slope and in the summer as a long of hiking trails begin form here. A must visit while in Gstaad for a quick meal.

Stayed June 2013, traveled with family
Helpful?
Thank RAK1574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aminanora, Inhaber at Hotel Arc-en-ciel, responded to this review, June 26, 2013
Thank you very much for your nice comments. We are happy to hear that you like the Arc-en-ciel. It is always a pleasure to welcome families wich children, they bring live into our restaurants!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Arc-en-ciel

Property: Hotel Arc-en-ciel
Address: Egglistrasse 24, Gstaad, Saanen 3780, Switzerland
Phone Number:
Location: Switzerland > Canton of Bern > Saanen > Gstaad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Gstaad
#7 Luxury Hotel in Gstaad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Arc-en-ciel 4*
Number of rooms: 39
Official Description (provided by the hotel):
Beautiful chalet-hotel, personally run by the family Matti, has a peaceful location near cable-cars and ski-slopes. You will immediately feel at home in our comfortable rooms and apartments in the hotel and Residence. Cosy Pizzeria, restaurant "La Sarine" and Wintergarden with Swiss and Italian specialities. Cosy lounge with fireplace. Private Spa & Fitness. Massage and beauty treatments. For children we offer: bikes, playrooms and playground with electric cars and in summer a heated pool. Enjoy a relaxing holiday in the Swiss mountains. The hotel is open all year. ... more   less 
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Also Known As:
Hotel Arc En Ciel

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