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“Gstaad Palace Hotel”

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Gstaad Palace Hotel
Ranked #3 of 21 Hotels in Gstaad
Certificate of Excellence
Reviewed September 21, 2012

I stayed at the Gstaad Palace in late August for one week. The quality and ambience of the hotel is truly as described by other reviewers. However....for a five star hotel with five star prices the lack of service in the Lobby lounge bar and the terrace outside let the hotel down. To attract attention to order a drink was very difficult as the waiters were either talking to each other or just kept looking the other way. My friend and I had to get up each time to get the drinks menu, then order the drink and then pay for the drink. You could be sitting for quite a long time feeling very thirsty otherwise. I would advise the hotel management that they could be making a lot more profit out of their lobby and terrace bars if each customer was served promptly and drinks orders refreshed on a regular basis. I didn't encounter any problems with the concierge, reception, housekeeping and spa staff. They were all excellent.

Room Tip: Try to get a room overlooking the Alps rather than one overlooking the town. Probably a lot more ex...
  • Stayed: August 2012, traveled solo
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Thank ruemde d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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144 - 150 of 327 reviews

Reviewed August 27, 2012

Iconic hotel set up at the top of this lovely mountainside town. The spa is the best we have ever been too- sensational. Our room wasn't huge but was very comfortable and had everything we needed. We arrived mid afternoon and so grabbed a salad in the bar area- the staff in there were very unfriendly and pretty rude and whilst the salad was good we could not get over how expensive it was-WOW! Other staff we encountered at reception, in the spa etc were very nice indeed. The band that played in the evenings were wonderful. A hotel with a sense of tradition and history although a bit snooty in places and prepare to break the bank!

  • Stayed: July 2012, traveled as a couple
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Thank AnnieAndCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

I stayed 1 night at this hotel in summer 2012 with a friend in a superior room with southern (so mountain) view and this hotel is simply magical!

Right from the arrival at this majestic property you feel transported into a fairytale somewhere between the Sound of Music and Disneyland. The hotel's atmosphere managed to find a mix between relaxed and cosy, the charm of the Swiss alps and timeless chic and elegance with just a touch of magic. The decoration of this property just fits so wonderfully right to this amazing location and atmosphere of this house, it is impossible to describe.

We were given a superior room with mountain view: the wonderful decoration and look'n'feel of this hotel continues in the room; an astonishing mix of romantic mountain chic and modern touches. The room was rather big, did feature a little balcony and a huge walk-in dressing room. At arrival we were offered a welcome homemade ice-tea and complimentary bottled water and a fruit plate in the room. A true highlight was the bathroom, which, you might have guessed it, was as well wonderfully painted and decorated. Sleep quality was wonderfully; very high quality bed linen. The hotel does have free wifi but no AC.

The spa area of this hotel keeps to the charm of the rest of the property, though properly plays its cards fully on cold winter days. Typical features like sauna, steam room, indoor pool and a fitness room are complemented by a heather exterior pool with jacuzzi. A true highlight in summer is the huge outdoor pool with several diving boards - great for summer days and swimming, very unusual for hotels in Switzerland.

Staff at this hotel is incredibly charming and lovely: always willing to help and very courteous.

Breakfast however was a little limited in its selection - yet still okay.

I would stay at this hotel again anytime and recommend it to anybody - it is just magical!

+Location
+Atmosphere and look'n'feel
+Spa
+Staff
+/- Brakfast

  • Stayed: July 2012, traveled with friends
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Thank byswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012

Gstaad palace is one of the best properties i have stayed in. The location is perfect and luckily our room had excellent views of the surrounding mountains. must say the service is also great and they truly make you feel pampered.

The spa is a high point. they have a lovely pool with excellent views. we were lucky to have indulged in their hamam experience, which i feel is a must try.

very expensive and should be prepared to spend upwards of 1000 swiss franc a day.

Room Tip: should try to take a room facing the swiss alps
  • Stayed: June 2012, traveled as a couple
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Thank Harsh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2012

Gstaad Palace is an icon towering above Gstaad. It is in a classic style with a beautiful lounge The rooms are bright, spacious and beautifully furnished. The walk into town is 7 mins but quite tough going uphill. There is a free shuttle to the station. Free wi-fi. The service was very good at reception and in the restaurant.

  • Stayed: July 2012, traveled as a couple
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Thank CathieO3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Cathie,

We would like to thank you for your precious comment of yesterday. We are very pleased to read that you enjoyed your stay at the Palace!

We are looking forward to welcoming you soon again.

Best regards

Romuald Bour
Deputy Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2012

Expensive
Excellent service
We have stayed twice and every time it gets better.
If you want a piece of luxury (trust me you are paying for it) this is worth it. Suite was amazing, food delicious - we went full board as the restaurants were amazing. You are treated with dignity and get good service. The ideal place to stay in Gstaad.

Room Tip: Go full board and if staying here go a quality first class suite - yes its expensive but its worth i...
  • Stayed: March 2012, traveled as a couple
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1  Thank MaisonDeLOrbBeziers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Sir, Dear Madam,

We would like to thank you for your kind comment, for which we are very grateful. It was a pleasure to read it!

We are looking forward to welcoming you soon again at the Palace.

Best Regards

Romuald Bour
Deputy Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

This is the best place in Gstaad for relaxing, food and spa. Best rooms, best service, a legend.

Room Tip: Chose the rooms facing the pool.
  • Stayed: February 2012, traveled with family
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2  Thank Carron2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gstaad Palace Hotel

Address: Palacestrasse 28, Gstaad, Saanen 3780, Switzerland
Location: Switzerland > Canton of Bern > Saanen > Gstaad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 21 Hotels in Gstaad
Price Range: $482 - $1,929 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gstaad Palace Hotel 5*
Number of rooms: 100
Official Description (provided by the hotel):
Over the years the Gstaad Palace has earned an unrivalled reputation for discreet, refined hospitality, and has always welcomed the most discerning international clientele. Set on a hill overlooking Gstaad, the resort is privileged to offer a breathtaking view of the majestic Swiss Alps. The 104 tastefully decorated rooms include 19 junior suites, 4 suites, 2 Tower Suites and the most luxurious and sophisticated three-bedroom Penthouse Suite ever built in an Alpine resort. ... more   less 
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