I stayed at the Gstaad Palace in late August for one week. The quality and ambience of the hotel is truly as described by other reviewers. However....for a five star hotel with five star prices the lack of service in the Lobby lounge bar and the terrace outside let the hotel down. To attract attention to order a drink was very difficult as the waiters were either talking to each other or just kept looking the other way. My friend and I had to get up each time to get the drinks menu, then order the drink and then pay for the drink. You could be sitting for quite a long time feeling very thirsty otherwise. I would advise the hotel management that they could be making a lot more profit out of their lobby and terrace bars if each customer was served promptly and drinks orders refreshed on a regular basis. I didn't encounter any problems with the concierge, reception, housekeeping and spa staff. They were all excellent.
- Official Description (provided by the hotel):
- Over the years the Gstaad Palace has earned an unrivalled reputation for discreet, refined hospitality, and has always welcomed the most discerning international clientele. Set on a hill overlooking Gstaad, the resort is privileged to offer a breathtaking view of the majestic Swiss Alps. The 104 tastefully decorated rooms include 19 junior suites, 4 suites, 2 Tower Suites and the most luxurious and sophisticated three-bedroom Penthouse Suite ever built in an Alpine resort. ... more less
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