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“Food good but pricey, charged for rice and water that were supposed to be free.”

Restaurant Thai Garden
Ranked #17 of 405 Restaurants in Lucerne
Price range: $20 - $165
Cuisines: Asian, Thai
More restaurant details
Restaurant details
Good for: Romantic, Special occasions, Business meetings
Dining options: Lunch, Dinner, Late Night, Reservations
Description: Royal Thai Cuisine Featuring the finest selection of Royal Thai cuisine, Thai Garden is one of Switzerland's best Asian restaurant, awarded with 14 points by Gault Millau. Dressed in traditional Thai uniforms, friendly staff is ready to assist with menu selections. This elegant, authentic restaurant presents a unique dining experience. 14 Gault Millau points
London
Level 4 Contributor
35 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Food good but pricey, charged for rice and water that were supposed to be free.”
Reviewed July 14, 2013

We went to Thai Garden following the recommendation of a guidebook. The restaurant has a really nice, tranquil ambience that immediately transforms you into a different space. We were a group of 4, but only ordered 3 main courses to share because the seniors in our group did not have a big appetite. The food was tasty and fresh, but I didn't think it was that good to worth the price tag. This was okay - we did read the menu before deciding to sit down.

However, when we received our bill, we noticed that we were charged 5 CHF for the rice that was 'free of charge' as written clearly on the menu, and were charged another 5 CHF for tap water. The waitress explained that they had to do so because not everyone in our group ordered a main course. This would have been fine if we had been informed upon placing the order. But we were not, and these rules were not written on the menu. I left the restaurant feeling deceived - charged for rice that was explicitly stated to be free, and charged for tap water that cost the restaurant nothing to provide. CHF 10 is really not that big a deal to me, or to the restaurant, but this detail is enough to make a customer feel that this restaurant is too very calculating of the customer. I will not go back.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank MangoSorbetYummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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497 reviews from our community

Visitor rating
    274
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    64
    26
    15
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level 4 Contributor
24 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Nice ambiance; allergy and veg friendly”
Reviewed July 4, 2013

Very good restaurant with attentive and friendly service. When they learned my daughters is allergic to peanuts, they provided good alternatives to ensure she dined comfortably. That alone gives this restaurant high marks in my book. The food was also tasty, with good options for vegetarians. The decor was very nice and the music performer entertained the children. A good find, as long as you don't mind paying the high prices.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jaya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, Quality Management at Restaurant Thai Garden, responded to this review, July 11, 2013
Dear Jaya T,

Thanks again for your visit at our Restaurant Thai Garden and your great review on Tripadvisor. We hope to welcome you again during your next visit to Lucerne.

Best regards,
Stephan Amsler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Desert, Maine
Level 6 Contributor
221 reviews
155 restaurant reviews
common_n_restaurant_reviews_1bd8 94 helpful votes
“Vastly overpriced”
Reviewed June 18, 2013

The minute you walk in the door and down the dimly-lit staircase, you'll know immediately you're about to pay high prices to support the overhead. It's elaborate, expensive and only good, not great, food. The service is excellent, just shy of overbearing. But it's the menu prices you'll shake your head at - I went there for some pad thai and gasped when it read CF46! -

That's nearly $50 US...even with our weak dollar, that's an enormous amount of money for one dish - of noodles and veggies! No one likes to be gouged and that's how it felt. I 'settled' for the vegetarian lunch special - a deep fried spring roll and rice and veggies in a curry sauce, for about $35 US not including beverage. I just can't see spending the money here when there are so many other good Thai places in the city, albeit without the lavish decorations. To me, it was an incredibly poor value for money spent. As an aside, the service was great until I wanted to pay the bill. Then I waited nearly 15 minutes.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank JH928S4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Restaurant Thai Garden, responded to this review, July 5, 2013
Dear judyphotog,

We would like to thank you for your visit at the restaurant Thai Garden in Lucerne and your feedback. First of all, we apologize that the food quality could not meet your full expectations. However, your feedback will help us to improve and question our food quality constantly. Once again, we are very sorry that we could not meet your full food expectations and therefore offer our sincere apologies. Nevertheless, we hope to have another chance in the future in order to convince you of our improvements.

yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucerne, Switzerland
Level 4 Contributor
29 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Basement dining in the dark”
Reviewed April 1, 2013

Excellent Thai food beautifully cooked in Asian surrounds. The main think I dislike about this restaurant is it is so dark. You need a torch to read the menu !!!

Visited May 2012
Helpful?
Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Restaurant Thai Garden, responded to this review, April 5, 2013
Dear Delanyc,

We are pleased that you enjoyed your time at our restaurant Thai Garden and thank you that you are taking the time to give us your great feedback on tripadvisor. We can assure that we take your valuable feedback seriously. It helps us to improve the level of our service and to scrutinize our standard procedures. Once again, we thank you for your feedback and look forward to welcoming you again at the restaurant Thai Garden.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 6 Contributor
762 reviews
517 restaurant reviews
common_n_restaurant_reviews_1bd8 1,721 helpful votes
“Excellent food & great service”
Reviewed March 28, 2013

We arrived early and got a table in the center of the breathtaking restaurant. After some very well made starters we had a great dinner with plenty of food - so much that they offered us to make doggy-bags for carrying it home. The place has it's price but if you enjoy Thai food in an amazing atmosphere supported by a princess like lady playing on a type of Thai Zither (similar sound like this: http://www.youtube.com/watch?v=KfsXuTvkHX0) then this is place to go!

Visited March 2013
Helpful?
8 Thank FrankGeisler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Restaurant Thai Garden, responded to this review, April 5, 2013
Dear Frank G

Thank you very much for your visit at our restaurant Thai Garden. We are happy that you enjoyed your visit. It is our goal to provide a unique experience to our guests. We are satisfied that we achieved this in your case. Thank you for your great feedback and we would be pleased to welcome you again at the restaurant Thai Garden.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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