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“How a Restaurant Handles a Problem Speaks Volumes”

Burgerstube im Hotel Wilden Mann
Ranked #14 of 414 Restaurants in Lucerne
Certificate of Excellence
Price range: $28 - $56
Cuisines: Swiss
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Late Night, Reservations
Description: The Wilden Mann Stube (parlour) in Luzern, which has been awarded 14 points in the prestigious Gault-Millau Swiss guide, offers and elegant room for a festive dinner. With great attention to detail, head chef, Tobias Kofmel, produces creative cuisine steeped in tradition, inspired by whatever is on offer at the local market. However, he also has great ability at using his knowledge of international cuisine to great creative effect, producing his own contemporary combinations. On the menu, you will find interesting options such as tomato, herb and olive pralines accompanied by a rocket salad with Puschlaver dry-cured ham, beef fillet Stroganoff prepared at the table, or chocolate sour cream slices with a kumquat compote (stewed citrus fruit). There are always numerous options for vegetarians available on the menu. Restaurant manager, Viktor Spath, serves a great choice of outstanding wine from all over the world to accompany your meal. For those of you who wish to enjoy the culinary experience with a cigar or cigarette, it is possible to relax in either the smoker's lounge, or the smokers��� restaurant Burgerstube (Burger parlour). As a particular highlight at the Wilder Mann Stube (parlour), there are numerous events to take part in, such as the murder mystery dinners. Under the motto: a Lucullan meal for the palate, and witty criminal case to solve for the mind. A crime to solve alongside an outstanding 3 course set menu, all part of the service from the staff. All this, just to get the taste buds going.
Reviewed June 3, 2013

We were weathered in while staying at the hotel and so ate there. We were not disappointed. Our waitress was a delightful young lady who spoke fluent English, High German, French and the local local Swiss dialect. The menu had lots of regional specialties and haute cuisine menu items. We each chose the schnitzel. The welcoming treat from the kitchen was one of the most innovative and tasty we have had anywhere. My wife's large schnitzel was perfectly done. Mine was slightly larger, because mine was pounded thinner than hers. As a result, hers was perfectly done, but half of mine was overcooked, while the other half was perfect. An oversight, yes. I pointed it out to the waitress. She immediately spoke to the chef. He came to the table and apologized. So did the head waiter. The head waiter offered to remove it from the bill or make another schnitzel. This is a restaurant that truly puts the customer first. Every detail of the food, setting and service was done carefully and with the customer in mind. Mistakes happen to humans. How rare was the reaction! How wonderful!

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1  Thank DonPaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andr_s_C188064, Manager at Burgerstube im Hotel Wilden Mann, responded to this reviewResponded June 10, 2013

Dear DonPaulo

We really appreciated the time you take to comment your experience while eating at the Burgerstube.
Alexander Pope said: «To err is human». We can always improve thanks feedbacks like yours. The reaction our staff shows how important our guest for us are. How much we care about their comments.
Thank you for your compliments.
We hope to see you soon again with us.
Best regards

Andrés Calvo
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 - 108 of 303 reviews

Reviewed May 26, 2013 via mobile

If you want the full-on Swiss experience this is probably the place to go. Just don't expect any cooking from the last few decades

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Thank NicholasSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andr_s_C188064, Manager at Burgerstube im Hotel Wilden Mann, responded to this reviewResponded May 30, 2013

Dear NicholaSH

Thank you very much for time taken to share with us and other users your opinion about your experience in our restaurant.
Look forward having you soon again with us.
Best regards.
Andrés Calvo
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2013

This is a great traditional Swiss restaurant in the heart of Luzern. Both the food and the service were excellent. The veal cordon blue was fantastic. We enjoyed the quiet atmospheric and we were not rushed at all. Great place, We will certainly include it in our next visit to Luzern.

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Thank Missy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andr_s_C188064, Leiter Öffentlichkeitsarbeit at Burgerstube im Hotel Wilden Mann, responded to this reviewResponded August 12, 2016

Dear Missy
Thank you for your time to review your time at the Burgerstube.
Is great to read that guests recommend us and look forward including us in their next visit.
See you soon!
Best regards
Your Hotel Wilden Mann Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2013 via mobile

Cozy Swiss restaurant. Wooden decorations inside make it feel traditional. My friend had a dinner set of three course, which was CHF56. I had luzern style pastry with meatball (luzerner chügrlipastele), which was CHF33. Dishes looked good and tasted good although they were a bit salty than expected. We were greeted by the chef compliment of a starter: salmon and a little lemon cupcake (for free!). What a warm hospitality.

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Thank Hangingloose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andr_s_C188064, Manager at Burgerstube im Hotel Wilden Mann, responded to this reviewResponded May 30, 2013

Dear Hangingloose

Your review after your visit to our Burgerstube is much appreciated.
The inputs helps us to improve and our future guest to have a reference.
Thank you for the compliments as well as for taking your time to share with Tripadvise users.

Look forward been your host again soon.

Best regards

Andrés Calvo
Marketing & Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

We have been to the Wilden Mann a few times for special ocassions and it never fails to delight us. excellent menu, great wine choice and the staff are great.... even when faced with challenging customers on another table! Her patience was amazing.

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Thank Midjan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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