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rjacob918338

Good for Family

4.0 of 5 bubblesReviewed Jul 22, 2019
Rooms were big and there were good shades for the windows that too automated, so we could get to bed early without having to worry about the light coming from outside as sunset was at about 9pm past. The complimentary coffee and tea provided was excellent and helped to refresh after a long day outside. Staff was very friendly and helpful in every way.
Date of stay: July 2019
Trip type: Traveled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this review
Responded Jul 25, 2019
Dear rjacob918338

Thank you for visiting us and thank you for the positive review.

We are very delighted that the comfort of the room has been to your liking, in fact this point is an important topic with the regard to the guest satisfaction. Moreover we are very glad to read the positive comment concerning our hospitality. Actually with the job philosophy "Yes, I can!", we always try to do our best, in order to satisfy all the needs of our international guests.

We are very thankful for the good score and for the nice words.

We are looking forward to welcome you again in a near future.

Best Regards,

M. Conzelmann - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,811)
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Reviewed July 15, 2019 via mobile

We stayed in this hotel at the beginning of July, this year, with our 11 months old baby. When you go with a child they add an extra bed to the room. It is very clean, rooms have air-contioner, staff is very friendly and the hotel is near station and town centre. I do recommend it

Date of stay: July 2019
Trip type: Traveled with family
Thank YoungTraveler29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded July 17, 2019

Dear YoungTraveler29,

Thank you for visiting us and thank you for have written the feedback.

We are very delighted to read about your great experience. The whole staff works with the job philosophy "Yes, I can!", in fact we always aim to satisfy all the inquiries of our international guests, in the view to provide the best hospitality service and in order to let all the guests feel welcome. Moreover, we do really appreciate the comment concerning the hygienic standard, the facilities and the location.

We are all very thankful for the excellent evaluation, this review has been forwarded to all the departments and is aimed to let us keep working every day with passion.

We are looking forward to welcome you and your family again in a near future.

Best Regards,

M. Conzelmann - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2019

Hotel is relatively close to the city sights and many restaurants (10-20 minute walk). Clean, comfortable beds and the air-conditioning worked well. Train station as lake access is literally 5-10 minute walk.

Date of stay: July 2019
Thank mtwill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded July 17, 2019

Dear Mr. mtwill,

Thank you for visiting us and thank you for the feedback.

We are very happy that the location has been to your liking, in fact our strategical position permits the guests to easily reach the train station and the main highlights.
Moreover, we do appreciate your positive comment concerning the rooms and their comfort, all the rooms have been renovate last year, designed with the purpose to be not only comfortable, but also functional.

Your opinion is very important for us and the whole team is grateful for have spent your time writing this review.

We are looking forward to welcome you again at Radisson Blu Hotel in Lucerne.

Best regards,

M. Conzelmann - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019 via mobile

This was a very enjoyable hotel stay. The room was contemporary and very spacious. As with most hotels that we have stayed at in Switzerland the showers are a little different than US showers. There is very little barrier between the water spray and the bathroom. The room was very clean. For us the location was good. It was near many things in the downtown area. The train station is literally in the hotel’s backyard. I don’t know if this is an issue noise wise if you are staying on that side of the hotel. Our room faces the front of the hotel. The breakfast buffet was quite good with many options and there’s a good amount of seating. The bar area is also nice although quite expensive. The selection could also stand to be a little better. Be careful....if you take the stairs you can’t get out without a room key!

Date of stay: July 2019
Trip type: Traveled on business
Thank mcdedrick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded July 17, 2019

Dear mcdedrick,

Thank you for visiting us and thank you for the positive feedback.

We are very delighted to read about your excellent experience. The satisfaction of our guests is our most important purpose, we always work every day with passion and dedication, therefor we are very thankful for the great evaluation.

Nevertheless, the entire comment has been taken into account and we are happy for have received the suggestion regarding the bar's selection, in fact all the opinions of our guests are very important for us.

We are looking forward to welcome you again in a near future.

Best Regards,

M. Conzelmann - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2019

Average stay - hot water missing, towels were missing, soaps and other bathroom were not replaced and noise outside the room due to the location of the room. Also, the bathroom does not have latch/lock. Definitely needs better cleaning service for improving the stay

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank paiguru2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded July 11, 2019

Dear paiguru2019,

Thank you for have chosen our property as destination of your holiday in Switzerland and thank you for the feedback.

We are very grateful for have received your opinion. In fact al the feed-backs are very important for us and are aimed to improve our performance.
Nevertheless, we always try our best, in order to satisfy all the inquiries of our guests, hence we regret if we haven't fully met your expectations.

Moreover, we would like to inform you that the water and electrical systems are always supervised from our technicians, which are aimed to keep all the areas well-maintained and functional. However, concerning the housekeeping service, we are part of the green label program, therefor the towels will be changed only when found on the floor. Our interesting program is explained by a label in the room and on our website, with the purpose to make our business responsible.

In any case, for any problems or inquiries, we always invite our guests to contact the reception team and we will help you with pleasure.

We are looking forward to welcome you again in a near future.

Best Regards,

M. Conzelmann - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2019 via mobile

I‘ve stayed togethet with my girlfriend and I travel quite a lot every year. The Radisson Blu Lucerne is absolutely outstanding! The staff at the front desk, restaurant and bar is very attentive and where always there to help. The room was spotless and quite big. The city itself is wonderful with lots of places to visit! Will comback again, for sure!

Date of stay: July 2019
Trip type: Traveled as a couple
Thank travelPro779
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded July 11, 2019

Dear travelPro779,

Thank you for have chosen our property as destination of your holiday in Switzerland.

We are very glad to read about your experience. The satisfaction of our guests is our most important purpose, in fact we do always try to do our best, in order to let all the guests feel welcome and delighted.

The whole team is very thankful for the great score and for the positive comment.

We are looking forward to welcome you again in a near future.

Best Regards,

M. Conzelmann - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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