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Reviewed February 10, 2016 via mobile

Location is great, next to the train station but fully quiet. Modern hotel with nice rooms, good fitness and a small spa. Breakfast is soso (no bacon on buffet, must be ordered, salmon not very fresh) and Service is ok but not great (long wait to check in, not so many smiles).

Stayed: February 2016, traveled as a couple
1  Thank mattheimberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded February 11, 2016

Dear mattheimberg,
Many thanks for having taken the time to write a review about your recent stay in Radisson Blu Hotel, Lucerne.
My team and I are pleased to read that you enjoyed the central location of the hotel, as well as the spacious rooms and the facilities.
We always offer fresh food on our breakfast. As bacon gets cold and unappetizing quite fast, we make it fresh all the time, so we provide everyone the best quality.
Your mentioned critics in service and kitchen I will discuss with my F&D Manager to avoid such problems in the future.
We hope to welcome you soon again in Radisson Blu Hotel, Lucerne.
Very best regards,
M. Conzelmann

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Reviewed February 9, 2016 via mobile

Very modern, somewhat different from the other hotels in Lucerne. Staff were very accommodating in making reservations for dinner, which is a must. Heated bathroom floors were a treat especially in winter. Close to downtown, about an 8 min easy walk.

Stayed: February 2016, traveled as a couple
1  Thank 338LSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded February 10, 2016

Dear 338LSK,
In the name of our whole team I would like to thank you for your excellent review about your stay. It is a pleasure to forward your friendly words to all staff as compliments like yours are very motivating.
We hope you had a safe journey back home and we look forward to welcome you again soon.
Best regards,
M. Conzelmann

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Reviewed January 22, 2016 via mobile

Breakfast is expensive...rooms are great. Good size and comfortable beds by European standard. Restaurant Luce is really good. Great hotel for a business trip where expenses are not that much of an issue... extremely comfortable stay and 5 minutes walk to the train station. Old town is about 8 minutes walk away. No complaints. Lucerne is great and this hotel is a very valid option.

Stayed: January 2016, traveled on business
Thank Beamer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded January 25, 2016

Dear Beamer,
Thank you very much for having taken the time to write this review about your stay in Radisson Blu Hotel, Lucerne.
It's a huge pleasure for me and my team to read that you enjoyed our spacious rooms, the beds and the restaurant.
We really hope to get the chance to welcome you soon again in Lucerne.
Kind regards,
M. Conzelmann

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Reviewed January 19, 2016

I have visited the Radisson in Lucerne many a time and have never been disappointed. This time we had a lake view room - what a treat! The breakfast buffet was very good with a wide selection and a open kitchen where the chef personally will make you whatever you desire (eggs, omelettes, etc). We also went to the Luce restaurant in the evening; super service with delicious food. We can only recommend this hotel and will definitely be back.

  • Stayed: January 2016, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Janine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded January 25, 2016

Dear Janine,
Thank you very much for having taken the time to write a feedback about your stay!
For my team and me it's a pleasure to read that you enjoyed the delicious dishes and breakfast buffet in our LUCE restaurant, as well as our best 'Yes I Can' service. It is a pleasure to forward your friendly words to all staff as compliments like yours are very motivating.
We're looking forward to welcoming you soon again in Radisson Blu Hotel, Lucerne.
Very best regards,
M. Conzelmann

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Reviewed January 19, 2016

In theory the location is great, but in reality you only get a glimpse of the Lucerne lake from the rooms. Otherwise a nice and efficient hotel located close to the city centre and a short distance from the train station. Great breakfast, but beware of paying extra for room service in case you want just an empty plate or cutlery etc!

Room Tip: Try to get a room on the higher floors, which offer mountain and lake views.
  • Stayed: February 2015, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank ChiranjibS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Conzelmann, Geschäftsführer at Radisson Blu Hotel, Lucerne, responded to this reviewResponded January 20, 2016

Dear Guest

Thank you very much for your review and your time spent. We are glad to read that you had a good stay at Radisson Blu Lucerne. Regarding the rooms let me explain you that at the Radisson Blu in Lucerne we offer different room categories. One of it is the lake view room, where our guests can enjoy the fully great view to the lake lucerne just in front of the window. We are sorry that your room didn't meet your espectations. Please do not hesitate to contact our front office staff if you find something disspointing in your booked room next time. We will be pleased to show you all categories and and change your room if possible.

We would be pleased to welcome you in the near future and hope to see you again at Radisson Blu Hotel, Lucerne.

M. Conzelmann
General Manager

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