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“Great Hotel - wished we'd stayed longer!”

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Radisson Blu Hotel, Lucerne
Ranked #15 of 68 Hotels in Lucerne
Houston, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel - wished we'd stayed longer!”
Reviewed March 22, 2013

We arrived by train in September 2012 - the hotel is very close to the train station and waterfront. The two blocks to the hotel from the train station are very long blocks, by the way - so be prepared if you are carrying luggage. There is a university in this area and a lot of students will be standing around. Best not to travel alone in this area, I think. Once you get to the hotel entrance, the colors will relax you and the ambiance will put you at ease. The Radisson Blu Lucerne had excellent reception staff - checkin was easy and the front desk staff are helpful and courteous. Our room was very modern and lighting was very good. The shower in the bathroom is un-walled and it is too easy to get the floor next to the shower wet; otherwise everything was excellent. This room had wonderful storage space. A long stay would have been very comfortable. Checkout was simple and quick.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark and Cindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluLU, General Manager at Radisson Blu Hotel, Lucerne, responded to this review, March 25, 2013
Dear Guest,

Thank you very much taking the time to post such a positive review.
We are happy to hear that you had the chance to enjoy the amenities in the hotel room.
We hope we will welcome you back in the near future.

Best regards,
M.Conzelmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 12, 2013

A lovely bright, clean and well managed property, the front desk staff are exceptionally helpful and friendly, and, make you feel comfortable. Location is fabulous and has much to offer with all the mod cons and free Wi-Fi. An enjoyable hotel to stay in for a long or short break, business or pleasure.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peraspera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluLU, General Manager at Radisson Blu Hotel, Lucerne, responded to this review, March 14, 2013
Google Translation
Sehr geehrter Gast,

vielen Dank fuer das besonders positive Kommentar.
Wir hoffen Sie bald wieder bei uns begrüssen zu werden.
Mit freundlichen Grüssen,

Ihr Radisson Blu Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed February 22, 2013

Hotel was fine, exactly as expected of Radisson Blue.

I arrived by Train at 11pm thinking the hotel was part of the station, it is next door, but it is actually next door to the train yards, not the station, so you have to walk 5 minutes to the hotel, and late at night, I did not feel at all safe with 2 large bags as there were a number of young drunk adults in this badly lit area. The signage to the hotel is horrible, one sign that if you follow you end up in a parking lot. You have to walk tot he water front and then away from the art gallery. I would stay there again, but next time would take a cab fro the train station if I arrived late.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila,Philippines
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 12, 2013

good location. isabel, front office staff, very very accomodating..great breakfast buffet spread.will come back if i go to lucerne again. safe place to stay.great view of lake luzern.stayed for 2 nights.
lobby doesnt matter to me. i always look for good service and nice rooms. what is a nice lobby if rooms are not nice.

Room Tip: any room is great. staff housekeeping great service
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maria isabel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluLU, Manager at Radisson Blu Hotel, Lucerne, responded to this review, February 21, 2013
Dear Guest,

Thank you for taking the time to post a positive review on Tripadvisor and that you stayed at our Hotel for two nights.

We are very pleased to hear that you enjoyed all amenities at the Radisson Blu Hotel, Lucerne and that you even plan to come back to us, if you are in Lucerne again.

Your review was also forwarded to Isabell. She was very happy about your kind compliment.

We are looking forward to welcoming you back again in future.

Best regards from Lucerne

M. Conzelmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucknow, India
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed January 30, 2013 via mobile

We stayed there in June 2012 with our 5 yr old son and really enjoyed our stay. The hotel is near the lake and walking distance from the train station. The rooms are modern though our room only has a partial lake view but it was comfortable. Go for the lake view rooms. The breakfast was good and the restuarant ambience was really nice. The best thing about this hotel is their staff. They will do their best for u and I will definetily stay here again because of their hospitality.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tour1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluLU, Manager at Radisson Blu Hotel, Lucerne, responded to this review, February 7, 2013
Dear Guest

Thank you for staying at the Radisson Blu Hotel, Lucerne in June 2012 and for taking the time to post your review and recommendation.

We are very pleased to hear that you had a wonderful time in our hotel and you will stay here again due to the friendly employees and their hospitality.

We really hope that we will have the pleasure to welcome you back at the Radisson on a future visit to Lucerne.

All the best and kind regards

M. Conzelmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TEMPE AZ
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 27, 2013

We stayed one night at this hotel, prior to a Viking River Cruise. We were pleasantly surprised by the sleek, modern design and the friendly staff. It was within walking distance of Lake Lucerne, several restaurants and shopping venues. The rooms werre comfortable, the lobby bar was fun and and the breakfast buffet offered a number of delightful options. We would definitely stay here again.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DOT2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluLU, Manager at Radisson Blu Hotel, Lucerne, responded to this review, January 30, 2013
Dear Guest

Thank you for taking the time to post your review and your recommendation.
We are happy to hear that you had a wonderful time in our hotel, prior to a Viking River Cruise.

The Radisson Blu Hotel Team looks forward to welcoming you again in the future when travels bring you to Lucerne.

All the best and kind regards

Markus Conzelmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 20, 2013

My first hotel stay on my honeymoon and it was......

Disappointing.

Negatives: 1. Lobby is unexciting and the people at reception are just totally uninterested and don't even leave your luggage up till your room.

2. Rooms are small and minimalistic in design which makes you feel very left out.

3. Food at the restaurant is totally not up to the mark and is not value for money either.

Positives: 1. Great location, just a walk away from the main station.

2. Got good views of lake Lucerne if you opt for lake facing room.

So at the end not bad but just a decent option to stay in Lucerne.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DRSRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonBluLU, Manager at Radisson Blu Hotel, Lucerne, responded to this review, January 28, 2013
Dear Guest

Thank you for taking the time to post your review on Tripadvisor and thank you for staying at the Radisson Blu Hotel, Lucerne during your honeymoon. We always aim to improve our service and we appreciate your honest feedback.

We are happy that you enjoyed our great location close to the main station and the beautiful lakeview.
With room sizes of 28m2 in the standard room, 40m2 in the business class room and 70 m2 in our juniour suite we are over the average size of hotel rooms. As the three different designs are highly appreciated by most of our guests, we were quite surprised that you felt very left out.

Concerning the food at the restaurant we also regret, that we could not completely satisfy your high expectations.

Overall, we still hope that the positive memories of your stay in Lucerne outweigh this unfortunate incident.

Best regards,
Markus Conzelmann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Lucerne

Property: Radisson Blu Hotel, Lucerne
Address: Lakefront Center Inseliquai 12, Lucerne 6005, Switzerland (Formerly Radisson SAS)
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Lucerne
#11 Business Hotel in Lucerne
#16 Family Hotel in Lucerne
#19 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Radisson Blu Hotel, Lucerne 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Guests at this Lucerne hotel enjoy the best of both indoors and out, with comfortable accommodation overlooking the banks of Lake Lucerne. At the Radisson Blu Hotel, Lucerne, choose from 189 comfortable rooms and suites with thoughtful amenities, including Free high-speed, wireless Internet. All rooms feature stunning views of either the lake below or the soaring Alps in the distance. Dine on exceptional cuisine at the on-site LUCE Restaurant, and be sure to pay a visit to the LUCE Wine Lounge to sample the expansive list of delicious wines. This Lucerne accommodation also offers a fitness centre and sauna as well as flexible meeting facilities. ... more   less 
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Also Known As:
Radisson Blu Hotel, Lucerne Hotel Lucerne
Radisson Lucerne
Lucerne Radisson

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