We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable without a view”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Radisson Blu Hotel, Lucerne
Ranked #15 of 67 Hotels in Lucerne
Reviewed November 4, 2012

Very nice hotel: great design. Comfortable and modern rooms. Great bathroom. But, do ask for a room with a view ! There are some on the 4th or 5th floor, but not on the second where I was. Hotel very near from the station, but location is somewhat industrial... Great service and very good breakfast. Nice play to stay mainly on business trips.

Stayed: January 2012, traveled on business
1  Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLJZH, Leiter Öffentlichkeitsarbeit at Radisson Blu Hotel, Lucerne, responded to this reviewResponded November 7, 2012

Dear Daniel P.

Thank you for staying at the Radisson Blu Hotel, Lucerne and for taking your time to write a review on Tripadvisor.
We were very pleased to hear that you enjoyed the great design the comfortable rooms, the friendly service and further amentities during your stay.

We hope to welcome you again in the future and wish you all the best

Kind regards
The Radisson Blu Hotel, Lucerne - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,180)
Traveler rating
Traveler type
Time of year
Language
  • More languages

699 - 705 of 1,180 reviews

Reviewed November 1, 2012

My husband and I arrived in the midst of a snow storm. We were looking forward to getting out of the cold, but entered a cold room instead. We were told that it would take about an hour for our room to heat up. After 3 hours, the room was still cold. Finally, the next day we got some heat. We didn't like the bedding. The comforter was not wide enough for the bed. Had to request another one. If you are looking for a view, try a top floor. We were on the 4th floor, and we had a view of the railroad yard. On a good note, the breakfast buffet was great. Lots of variety so no one in our party went hungry.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank crystal543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLJZH, Leiter Öffentlichkeitsarbeit at Radisson Blu Hotel, Lucerne, responded to this reviewResponded November 7, 2012

Dear Guest,

Thank you very much for your stay at the Radisson Blu Hotel, Lucerne.
We always aim to improve our service and we appreciate your honest feedback on Tripadvisor.
We are happy to hear that you enjoyed the comprehensive breakfast buffet.

The issues you noticed concerning the heating have already been forwarded to our maintenance department and they immediately increased the substrate temparature in the rooms by 3°C.
The short term change in the weather came surprisingly fast. The base temperature of the central heating had already been adjusted, but usually it still needs some time in order to achieve a certain level of heat.

We deeply regret, that we could not completely satisfy your high expectations towards our Radisson Blu Hotel, but, overall, we still hope, that the positive memories of your stay in Lucerne outweigh this unfortunate incident.

Best regards,
The Radisson Blu Hotel, Lucerne - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

Very nice hotel ! Excellent Service for the most of it only one bad apple at front desk but the women and the other guy offered excellent service. The rooms king no put together in these moderne times but one real king bed ahh comfort when you travel so far. thats what we want to pay for. when we spend so much money. spacious rooms closets great tv huge view of the alps excellent. I love you Radisson Blu you made my trip comfortable.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MIMOSA997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLJZH, Leiter Öffentlichkeitsarbeit at Radisson Blu Hotel, Lucerne, responded to this reviewResponded October 29, 2012

Dear Guests,

Thank you for taking the time to post your review and for staying at the Radisson Blu Hotel, Lucerne.

We are happy to hear that you enjoyed an excellent service, spacious rooms and the huge view of the Alps. We were delighted to hear that our hotel made your trip comfortable. Thank you for sharing this.

The issue you noticed concerning the bad apple at the front desk has already been forwarded to our reception department and will be discussed in the team.

We hope to welcome you back again in future.

Kindest regards
The Radisson Blu Hotel, Lucerne - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

The hotel is located close to the central station, the KKL and Lake Lucerne as well as the city center. Walking is a good way of getting around and enjoy the beautiful view of the lake and the mountains. The staff was very friendly at check in and provided us with all the information necessary, including internet access and a map of the city. There is a parking garage located directly at the hotel. The rooms are modern and stylish, but seem a little sterile because the dominating color is white. That is maybe why it seems a little worn down because there are black traces of luggage that bumped into the walls. But the rooms are totally fine and comfortable apart from the little, but not so important things mentioned. They offer shades that go down automatically. The bathroom is also all white, but also seems cold and alien, like being at a hospital. Maybe it was just not according to my taste, but others might like it a lot. The breakfast buffet is good, it offers everything needed. The staff was a little overwhelmed by the amount of people coming in and a little slow, but that was different on the second day when it was not that crowded anymore. The most astonishing thing was the check-out. She was not only the friendliest person at a check-out ever, but also so fast and efficient. The bill had already been prepared and everything was correct without any exception. I was positively surprised and have to say that this was the best about the stay at the hotel.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mary0128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLJZH, Leiter Öffentlichkeitsarbeit at Radisson Blu Hotel, Lucerne, responded to this reviewResponded October 29, 2012

Dear Guests

Thank you very much for staying at the Radisson Blu Hotel, Lucerne and for writing such a positive and detailed review on our hotel. We are very pleased to know that you have enjoyed your stay with us, and happy to hear that you liked the location, the beautiful view of the lake and the mountains, our friendly employees, the parking garage, the modern and stylish rooms and the vide variety of our breakfast buffet. It was great to hear, that you were positively surprised from the fast and competent check out. We will definitely share this with our employee at the reception.

The issues you noticed about the black traces on the wall have already been forwarded to our housekeeping department, which will handle this immediately.

We daily train our staff to handle issues professionally. The Rezidor Hotel Group philosophy “Yes, I can” supports this with special trainings and activities to reach the goal of 100% guest satisfaction. By regular further trainings, we optimize intensively the handling with guest complaints.

We look forward to serving you again in the future when travels bring you back to Lucerne

Best regards from the city of lights
The Radisson Blu Hotel, Lucerne - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2012

I qualify this review initially by saying that I'm travelling for business and not pleasure. This might be a more positive review if I was looking for access to the lake, although nothing seems far from it here.

I was booked an expensive business room rather than a normal room, because hotel space was at a premium this week. The welcome was good at reception. The room was large, with nespresso machine, which I assume is free. However, the view looks out onto the train station yard, with a walk way in full view into the room. The room is clean but not sparse and not particularly comfortable.

Room service menu is limited. Breakfast is fine, but expensive.

Despite being on top of the station, it is quicker to get there from other hotels in nicer parts of the town (Renaissance and The Hotel for instance).

I'd therefore conclude that there are nicer places in this beautiful town.

Stayed: October 2012, traveled on business
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLJZH, Leiter Öffentlichkeitsarbeit at Radisson Blu Hotel, Lucerne, responded to this reviewResponded October 22, 2012

Dear Mr. Tony P

Thank you for staying at the Radisson Blu Hotel, Lucerne and for taking your time to express your opinion about our hotel. Of course we are endeavored to improve our service achievements even further. Therefore we are dependent on the constructional criticism of our guests and visitors.

We are delighted to hear that the reception and the large clean room with the nespresso machine were appreciated.

Indeed the Radisson Blu Hotel, Lucerne was fully booked during the week of your business stay and we would have definitely preferred to give you a Lake View room, if that had been possible.

We are sorry that you were not satisfied with the choice on our room service menu. As we offer a 24h room service, which is supervised by one Night Manager from 11pm to 6 am we do offer a limited menu card and not the whole general Restaurant Menu for room service. Our kitchen team is constantly looking for new creations and tries to select a diverse variety to observe that there is a choice to all tastes. We regret that we have not met your taste in this case.

We are also sorry that we did not meet your expectations concerning the price of our hot breakfast buffet. The Radisson Blu Super Breakfast is an extensive buffet, featuring international breakfast favorites and classics including a choice of healthy options. Also here we tried to customize and adjust our price to the prices in the city and surrounding locations and noticed that the vide selection for this price is much appreciated by most of the guests.

Over all we still hope, that the positive memories of your business stay in Lucerne outweigh. It would make us happy if the Radisson Blu Hotel, Lucerne and it team gets a further chance to grant.

Best regards from sunny Lucerne
The Radisson Blu Hotel, Lucerne – Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2012

Stayed in this hotel 2012.10. Some of the staffs were very good and kind at checking in, but some were not accustomed to (may be they were novice or something). Many tourists, but the breakfast was very good. Room was exceptionally good and clean.

It only had 2 elevators, considering this hotel has many rooms, it could make some trouble.

The only downside was; although the location seems to be very near to the station, you need to walk quite a bit. Getting a bit doggy at night around the station.

What you really need to know is that Lucerne is getting dirtier and dirtier, and we did not feel safe at all, especially in front of the train station. I visited this city in 1988,1997,2004,2011 and 2012. We've never felt safety was compromised in this city, but with my 6 year old daughter, walking in front of train station was not happy at all. I wonder if the civil service system of this city is compromised. I decided not to visit this city anymore. You don't need to feel this in Switzerland.

Room Tip: Pay more and get lakeside view.
See more room tips
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RokWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLJZH, Leiter Öffentlichkeitsarbeit at Radisson Blu Hotel, Lucerne, responded to this reviewResponded October 19, 2012

Dear Guests,

Thank you very much for staying at the Radisson Blu Hotel, Lucerne and for taking your time to write a positive review about our hotel. We are happy to hear that you enjoyed your stay with us and appreciated our friendly employees, the breakfast buffet as well as the cleanliness and well-being in the room.

We are sorry to hear, that you felt your safety was compromised in Lucerne. As most of the guests who come to Lucerne perceive the city as safe, and also we know Lucerne as clean and secure city, this comment was a surprise to us. We are as well sorry to hear, that you decided not to visit this city anymore.

Over all we hope, that the positive memories of your stay in Lucerne outweigh this unfortunate issue and still hope that the City of Lights gets another chance in future.

We definitely would be pleased to welcome you and your family again at the Radisson Blu Hotel, Lucerne.

Best regards,
The Radisson Blu Hotel, Lucerne - Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

Mainly picked this hotel because it has A/C, and we thought we would need it given the reviews of other hotels in Luzern that do not have it. We were glad we had it as it did get rather warm when we were in town (in September). Its location is convenient if you are coming in/leaving by train or boat--right next to the train station and across the street from the boat pier. We sprang for a room with a lake view--we were upgraded to "business class", which does have a bit of a lake view on the third floor from the one set of windows, but a long view of the train tracks on the other set of windows--however, there was no train noise(or any other noise) at night and we slept well, and I am sensitive to noise. It's kind of a depressing walk from the train station to the hotel, but it is easy to walk to the old town and all the sites from the hotel--around 15 min walk or so. A very nice restaurant called "Die Taube" is not far from the hotel--on the far side of the big church.

  • Stayed: September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank July101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLJZH, Leiter Öffentlichkeitsarbeit at Radisson Blu Hotel, Lucerne, responded to this reviewResponded October 18, 2012

Dear Guests,

Thank you for staying at the Radisson Blu Hotel, Lucerne and taking the time to share your experience with us. We are so delighted to hear that you enjoyed our A/C, the location and the tranquility during your stay with us.

Hope to have you as our guests in future again.

Best regards from sunny Lucerne
The Radisson Blu Hotel, Lucerne Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lucerne hotels
0.3 mi away
Ameron Hotel Flora Luzern
0.3 mi away
Renaissance Lucerne Hotel
0.2 mi away
CASCADA Hotel
CASCADA Hotel
#7 of 67 in Lucerne
963 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel des Balances
Hotel des Balances
#5 of 67 in Lucerne
1,145 reviews
0.4 mi away
Hotel des Alpes
Hotel des Alpes
#10 of 67 in Lucerne
1,030 reviews
0.6 mi away
Art Deco Hotel Montana Luzern
Show Prices
Show Prices
Show Prices

Been to Radisson Blu Hotel, Lucerne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Blu Hotel, Lucerne

Address: Lakefront Center Inseliquai 12, Lucerne 6005, Switzerland (Formerly Radisson SAS)
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Business Hotel in Lucerne
#13 Luxury Hotel in Lucerne
#16 Family Hotel in Lucerne
#19 Romantic Hotel in Lucerne
Price Range: $149 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Hotel, Lucerne 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Guests at this Lucerne hotel enjoy the best of both indoors and out, with comfortable accommodation overlooking the banks of Lake Lucerne. At the Radisson Blu Hotel, Lucerne, choose from 189 comfortable rooms and suites with thoughtful amenities, including Free high-speed, wireless Internet. All rooms feature stunning views of either the lake below or the soaring Alps in the distance. Dine on exceptional cuisine at the on-site LUCE Restaurant, and be sure to pay a visit to the LUCE Wine Lounge to sample the expansive list of delicious wines. This Lucerne accommodation also offers a fitness centre and sauna as well as flexible meeting facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Orbitz, Booking.com, Ctrip TA, Rezidor, Hotels.com, TripOnline SA, getaroom.com, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your Radisson Blu Hotel, Lucerne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Blu Hotel, Lucerne Hotel Lucerne
Radisson Lucerne
Lucerne Radisson

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing