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“Fantastic food ~ Poor service”

Mekong Restaurant & Bar
Ranked #21 of 403 Restaurants in Lucerne
Certificate of Excellence
Price range: $25 - $50
Cuisines: Sushi, Asian
More restaurant details
Restaurant details
Good for: Bar scene, Business meetings
Dining options: Late Night, Outdoor Seating, Reservations
Description: Restaurant Mekong Asian Bistro & Bar Mekong offers a diverse selection of Asian cuisine and Sushi for lunch and dinner. The relaxed, Asian inspired design features a bar in the heart of the restaurant, providing a special dining experience.
Landstuhl, Germany
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Fantastic food ~ Poor service”
Reviewed April 28, 2014

Beautiful interior which lends to a lovely experience. I had the most amazing ribs ever! Was hesitant to order ribs as they were on the bone. However when the dish arrived they fell off of the bone. The sauce was incredible and it was beyond delicious! My only complaint was several of the staff talked about one of the other members in our party in a disparaging way. It made her so uncomfortable we did not return during the remainder of our trip. Staff was inattentive and thus service was slow. Refused to clear our table until everyone was done which made for a full table that was uncomfortable to sit and relax at.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Oneempress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Mekong Restaurant & Bar, responded to this review, May 6, 2014
Dear Oneempress,

We are happy to hear that you could enjoy the most amazing ribs ever. Even more we regret that the service quality could not keep up. Of course this insufficient service does not correspond whit our operating philosophy. In order to prevent this in the future, your feedback has been discussed with our chef de service.

Once again, we offer our sincere apologies and hope you grant us another chance in order to convince you of our good service standard.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

Visitor rating
    187
    76
    36
    19
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Slovak first
  • Spanish first
  • Any
English first
Allschwil, Switzerland
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great staff, great wines”
Reviewed April 22, 2014

The service and wine list were great, food average not such a big selection. I would have preffed a wider selection of Indian curry dishes, but I enjoyed what I had.

Visited April 2014
Helpful?
Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Mekong Restaurant & Bar, responded to this review, April 25, 2014
Dear Steve J,

Thank you for your important feedback here on tripadvisor. We are happy that you enjoyed your dinner especially our service and wine selection at the Mekong restaurant. We hope to welcome you soon back at our restaurant.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
181 reviews
92 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
“Excelente opción .”
Reviewed April 22, 2014 via mobile

Wonderful restaurant !! great service. Food very fresh. Highly recommend .
Friendly people and very good atmosphere .

Helpful?
1 Thank Jlballesteros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Mekong Restaurant & Bar, responded to this review, April 25, 2014
Dear Jlballesteros,

We thank you for your visit at the restaurant mekong and your great praise. It is our goal to provide a unique experience to our guests. We are satisfied that we achieved this in your case.

All the best to you and we really hope to see you soon back in Lucerne.

Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
47 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“No.”
Reviewed December 27, 2013 via mobile

If you want a fruity drink in a dimly-lit, Buddha-filled room, this is the place...BUT if you want good food, go elsewhere! The portions were large but priced at 36CHF each (around $40), the chicken curry and chicken teriyaki dishes were overpriced, over salted, and dry, dry, dry! The best thing on my plate was the steamed rice.

Visited December 2013
Helpful?
2 Thank neverhome007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Mekong Restaurant & Bar, responded to this review, January 31, 2014
Dear neverhome007,

We would like to thank you for your visit at our Restaurant Mekong. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies.

Concerning the food quality, we thank you for your honest criticism. As you can read here on tripadvisor, this is not at all our standard. In order to prevent this in the future, your feedback has been discussed in the Mekong kitchen team.
Once again, we are very sorry that we could not meet your expectations and therefore offer our sincere apologies. Nevertheless, we hope to have another chance in the future in order to convince you of our improvements.

Yours sincerely,
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
58 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Excellent Asian Fusion”
Reviewed December 14, 2013 via mobile

Very flexible (all dishes also available veggie version). Very friendly and good speed of service, even in a full restaurant.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 2buetzen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astorialuzern, QUALITY MANAGEMENT at Mekong Restaurant & Bar, responded to this review, December 18, 2013
Dear 2buetzen,

Thank you for your great compliment about our flexible and friendly Mekong team. We and the whole Mekong team would be pleased to welcome you again soon at our restaurant.

Yours sincerely
Martin Brügger
Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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