I stayed in Lucerne for two nights. This was the nicest hotel I booked during our 8 nights in Europe but the only one I wouldn't go back to. We were in a three person room and it was small and the third bed was a chair that turned into a bed, which was neat but not very comfortable. The hotel is an old building but turned very modern so it's neat in that regard. I did not like the bathroom at all. The shower had a huge step to get into and the shower head was like 3 feet from the shower floor. It took a lot of extra time to shower in this bathroom. The breakfast was standard European breakfast and was good. They had some great pretzel rolls. The location for this hotel is really good. Walking distance to everything. Had space to park the car but it was a pain having to turn in the car key to the front desk every time.
The one thing that I didn't appreciate was the service in the hotel. The staff didn't seem very happy for one thing. We weren't told that the third bed was actually the chair. So we thought we were in the wrong room and they were to send someone to add a bed (this should have been done prior to arrival). They said it would be 30 minutes and it was 3 hours. The staff at the front desk continually asked us how many people we had in our room, which was very annoying - they should know that from the reservation. Disappointed in this hotel and won't come back here to stay. Find somewhere else nearby and you'll be glad you did!
- Official Description (provided by the hotel):
- Hotel with modern amenities and comforts is set in late-19th century Victorian in the downtown area; staff is multilingual. ... more less
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- Also Known As:
- Waldstaetterhof Swiss Quality Lucerne
- Waldstaetterhof Swiss Quality Hotel Lucerne