Awesome hotel, great staff, very good location. We stayed three nights at this hotel and really enjoyed our stay. It's very close to the Luzern (Lucerne) train station, so walking to it with some bags is not a problem. The area around the hotel is very nice, with the river, the station and a bustling intersection nearby, and good restaurants, shops all on a quick walkable distance.
The room was very clean and large enough for a family with kids. The bathroom was big enough, clean and with a lot of those bathroom supplies.
The staff at this hotel was very helpful at all times. We interacted with 2-3 different persons and they all were good. We had a break in our stay there (because we wanted to stay for one night at Wengen, near Interlaken). They allowed us to keep our big bags at the hotel. Our booking had breakfast included and it was very good, with a variety of food options.
Overall I would definitely want to stay there again and highly recommend itMore