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“Modern clean & close to train station”

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Hotel Waldstatterhof
Ranked #10 of 68 Hotels in Lucerne
Certificate of Excellence
Geelong
Level Contributor
58 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Modern clean & close to train station”
Reviewed January 7, 2012

My family (4) stayed at Waldstaetterhof Swiss Quality Lucerne Hotel for 3 nights. The hotel is very well located being directly opposite the train station approximately 2 minutes walk. It is also very close to main city centre & lake. The area is very busy however noise was not a problem.
The service was good however we felt some of the staff was not that familiar with local attractions. This was relevant when the weather was poor & they could only tell us what was closed & did not offer alternate options. They also refereed us to the local tourist bureau to obtain local information. Having said that they were very polite & professional. Also we did do some washing in the room (5 pieces of clothing) & the hotel was upset & told that we were not to hang any washing in the room.
The hotel was very modern & clean. We had breakfast included in our price. The restaurant & food were excellent. We had 2 rooms (1 Double & one twin). The rooms were very spacious & ours had a small balcony. The bathroom was a little on the small side but modern & clean. The only issue with the room was it was very hot & temperature was not easily adjustable.
Overall a very good hotel for the location & quality of fittings.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5starbudget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (182)
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English first
Ilminster, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 4, 2012

We had a very pleasant stay - booked well in advance which saved money.
Breakfast delicious, rooms spacious and very clean with good shower.
We requested a room at the back which would be quieter, and had a view of Mt. Pilatus thrown in!

Room Tip: At the back is quieter
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaneyAdams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalian, China
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 4, 2012

I reserved a room for two nights over New Years and two days before we were scheduled to check in I was notified that they weren't honoring our confirmed reservation so we had to scramble to find something else. When we arrived in Lucern we checked with the hotel to see if there had been any changes that would allow us to stay. The agent informed us that they were very busy because of the New Year, but hinted that there may be a room availiable. Unfortunately after speaking with her supervisor she return and said there wasn't any rooms. The next two nights we walked past a vacancy sign posted outside.

  • Stayed January 2012, traveled as a couple
    • Service
Helpful?
5 Thank TJBB30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway Ireland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 2, 2012

Firstly please book this hotel if you are just going to stay in Lucern for two/three nights. Location could seriously not be any better. I chose this hotel from other reviews saying it was literally 30 steps from the train station and those reviews did not lie. I literally stood outside, looked to my left and there it was. If you are not booking directly with hotel, email them a week or two and request a room to back (we had room 417 on fourth floor and very quiet). You need a back room and high floor as there are some bars close by like every hotel in Lucern. This hotel could be the perfect stay but there are just three or four notes I would like to make you aware of (and hopefully the hotel read this also):
- On weekends the breakfast should be served until at least 10.30am (they stop at 10am - even on New Years Day!!)
- The room was so hot I did not close an eye the first night we arrived - we could not leave the window open as it would be noisy - the following day we left the window open all day so this solved this problem
- The pillows are really really hard as are the mattresses - invest the money and spend it on comfy beds - again its fine for short stays so don't let this put you of.

The positives:
-good breakfast
-great pressure showers
-extremely clean
-friendly staff
-excellent location - right beside train station

Would I go back - absolutely :)

Room Tip: Email prior to arriving to request a high floor and to the back of the hotel - room 417 is good and...
See more room tips
  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank newlymarriedireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2012

The hotel is well located (just across from the main station), but it is also quiet and calm. The staff are very helpful and kind. There is also a restaurant where breakfast is served. The breakfast is really good!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tais P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth UK
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 28, 2011

I was dismayed on my arrival to find earplugs by the bed. In the evening I became aware of very loud air-con units outside - unfortunately not the hotel's. I went to bed, and some time before 11pm the noise stopped (only to start again early the next morning). The room was so hot I couldn't sleep at all, although the hotel, obviously aware of the problem, had provided a fan in the room, which was no help whatsoever.
For reasons of security I think it would be unwise to wear earplugs in a strange place.

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Francophile004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban
Level Contributor
156 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed December 27, 2011

We booked here based on reviews on Tripadvisor and because the location is so convenient for train travellers. We stayed for 2 nights whilst on a family holiday and visit to Luzern. We booked through Bookings.com and stayed in the new business rooms, which were very comfortable and well equipped. A major highlight was that the room my husband and I stayed in had a bath (which we missed during our travels as most hotels have showers only) and the most comfortable beds - please can I have one? The location was excellent and we found the staff friendly and helpful. As we arrived earlier than the check-in time, we were given one of our rooms where we could leave our luggage. The breakfast was of a good standard and other than a bit of noise at night if you opened the windows (which we do even in cold weather), we loved the Waldstaetter Hotel.

Room Tip: Ask for a room at the back, there are rooms with baths should you prefer that over one with a shower
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knowthegoodstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Waldstatterhof

Property: Hotel Waldstatterhof
Address: Zentralstrasse 4, Lucerne 6003, Switzerland (Formerly Waldstaetterhof Swiss Quality Lucerne Hotel)
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#10 Family Hotel in Lucerne
#12 Business Hotel in Lucerne
#16 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Waldstatterhof 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Hotel with modern amenities and comforts is set in late-19th century Victorian in the downtown area; staff is multilingual. ... more   less 
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Also Known As:
Waldstaetterhof Swiss Quality Lucerne
Waldstaetterhof Swiss Quality Hotel Lucerne

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