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All reviews chapel bridge the river great location across the bridge train station old town balcony room city view covered bridge yogurt no air conditioning hotel restaurant small balcony boiled eggs top floor included breakfast an easy walk
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Reviewed 4 weeks ago

For our first ever trip to Switzerland we choose this hotel and were very happy with our choice.
The hotel was much better than expected, we had a lovely big room with huge balcony looking over the famous wooden bridge and the lake. The hotel is situated within a 5 min walk to the train station where you will find access to the many lovely attractions that Switzerland has to offer.
We ate in the hotel twice for dinner and the food is of a very good quality and so is the service, infact they offer a 26 frank per person special deal everyday day of the week which included a starter and three different choices. Plus if you are staying at the hotel you receive 10% off that price. Breakfast was also very lovely and included in our rate.
Like I said we were very happy with the hotel. It wasn't 100% perfect all of the time, but it was for most of the time and thats good enough for us.
We would definitely recommend this hotel to anyone considering staying in Lucerne and we would come back again and stay here.
Thank you!

Room Tip: Go for the balcony rooms.
  • Stayed: November 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank rigboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We booked the Double Twin River View Balcony room. Great view over the Chapel Bridge. Room was a reasonable size. Bathroom quite small but adequate. Good shower.
Location is great, within easy walking distance of the train station.
Staff at Reception very friendly.
Breakfast was good but most mornings had to find our own cutlery (tables didn’t seem to be reset when previous guests departed) and had to ask for coffee rather than it being offered. Also on a couple of mornings sparrows had found their way inside and were flying around the breakfast area which staff didn’t seem to be concerned about.
Overall though a good stay.

Room Tip: Book a room with view over Chapel Bridge.
  • Stayed: October 2018, traveled as a couple
    • Value
    • Rooms
    • Service
Thank MinnieAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2018

A beautiful hotel, easy access from train station. Neat and comfortable rooms and restaurant. The location is excellent, prime spot. The breakfast is very good with a beautiful view of the bridge. Friendly staff. We enjoyed every minute of our stay.

Stayed: August 2018
Thank Puppet40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Front Office Manager at Hotel des Alpes, responded to this reviewResponded November 4, 2018

Dear Puppet40
Thank you very much for your great feedback.
It was a pleasure to have you with us and we are happy that you enjoyed every minute of your stay.
We wish you all the best and hope to welcome you another time.
Best regards
Your Des Alpes Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2018

Located at the foot of the iconic Chapel Bridge and 10 minute walking distance form the train station. Breakfast included is excellent with a wide range of options. Staff were polite and courteous.

This hotel is very centrally located within old Lucerne, allowing you to walk to all the historic sites, and within steps of location for boarding lake cruises.

  • Stayed: October 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank WinnipegJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Front Office Manager at Hotel des Alpes, responded to this reviewResponded October 30, 2018

Dear Winnipeg Jean
Thank very much for your friendly feedback. It means a lot to us that you took your time to write us a review.
We are glad that you enjoyed your stay with us and hope to welcome you another time again.
We wish you all the best.
Kind regards
Your Des Alpes Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2018 via mobile

I stayed at Hotel Des Alps for 3 nights- I specifically booked a room with a chapel bridge view & balcony. The hotel is in a great location right across from the famous bridge and our room had two small balconies which were nice to enjoy the un-seasonably warm Swiss weather in October. The rooms however are very minimal and stark, I would have expected a more charming room since I paid for one of the most expensive options but all that gets you is the balcony. Granted, if you’re on vacation you don’t spend much time in the room but the hotel is in need of upgrades. Overall pleasant stay but would consider a different hotel for my next visit to Lucerne.

Stayed: October 2018, traveled with friends
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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