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“Located in the middle of town on the river” 4 of 5 stars
Review of Hotel des Alpes

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Hotel des Alpes
Ranked #12 of 67 Hotels in Lucerne
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Located in the middle of town on the river”
4 of 5 stars Reviewed September 3, 2013 via mobile

We can't imagine a better hotel in a better location, on the river. Everything is a short walk to food, shopping and attractions. This is a cozy, relatively intimate hotel. The room is small, but very comfortable. We had a balcony overlooking the city, the river, the lake and the Alps! Very romantic!

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Pcorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, September 11, 2013
Dear Pcorman

Thank you very much for your review. It is nice to hear that you enjoyed our romantic place.

Your Team of the Hotel Des Alpes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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791 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Spanish first
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English first
Venice
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed September 3, 2013

This hotel is near the train station and river boats. Some rooms face the river and chapel bridge and have marvelous views. We enjoyed the included breakfasts. We also had lunch on their outside balcony and enjoyed the food very much. The staff was very helpful.

No a/c, but fan is provided and is adequate. There is some street noise.

Would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Worryfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, September 11, 2013
Dear Worryfree

Thank yo very much for your comments. We are very happy that you also enjoyed the fantastic view of the Balcony.

The Team of the Hotel Des Alpes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Texas
Level Contributor
284 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed August 29, 2013

We spent one night in Lucerne at the Hotel des Alpes. They do not have parking so you have to park at the train station and haul your belongings to the hotel. Not too bad really, but sure wish there was a better loading / unloading plan.

We were on the top floor with a balcony overlooking the river and the Bridge. What a view! We sat there and shared some wine before looking for our dinner. You can see so many things from here and it just seems like you are still engaged - even from the top floor!

The restaurant had a decent breakfast including soft cooked eggs with no hard cooked option. On Saturdays there is a market along the river that ends at 1pm so get up early enough to experience that!

There are lots of restaurants and bars along the river - on both sides. It can be confusing about how to be seated so don't be shy to ask or you might miss your best table!

Lucerne is a beautiful city with wonderful history. It deserves a great room at a great hotel.

Granted, there is no air conditioning. But they do provide a fan and by strategically placing the fan in front of the open balcony door, you get a great conditioning. The only problem at night is that people are wild so they can be loud. We were not bothered.

Oh. If you need a hair dryer, ask how to use it before heading to your room because they have a 3 point system for making sure you don't electrocute yourself. Oh brother!!! I never did figure it out!!!

Room Tip: River Balcony. Higher the better!!!
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DLemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SF Bay Area
Level Contributor
163 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed August 29, 2013

We booked the lowest category double room, "city view", since we knew we would not be spending much time in our room. The room was small but so are most European rooms. There was a small desk fan which was a lifesaver due to hot days during our stay and we used it to get air into the room from our rooftop patio. The breakfast buffet was standard .. cereals, breads, hard-boiled eggs, yogurt, juices, coffee. You can eat breakfast outside along the river except on market days when stalls occupy that area. We ate dinner on the restaurant balcony one night which looks over the river. This is a must-do but you should reserve a table as soon as you check in since there are only six balcony tables. This was a wonderful meal and the table was sheltered from the rainstorm partway through. Another night we ate at the cafeteria at Manora department store ... good food at very reasonable prices. We love Lucerne and this was our third stay.

Room Tip: Rooms #459 and #460, double - city view category, each have a patio about 7x10 feet with a basic tab...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank janiewall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 23, 2013

We spent three nights here in July. We got a front(river) facing room which is a must to request. We did not have a balcony, although some rooms did and I would ask for that if I was to go back there. The view from the room was spectacular. There was no air conditioning(the did have a small fan which we used at night) so we slept with the windows open. This could be a problem if the weather is really warm. The location is perfect with easy access to everything including the train station. The room was average and the bathroom had been updated. The hallways were a bit dark and drab and could use some updating. The breakfast buffet in the basement was typical. The front desk staff were very pleasant and helpful!
I would definitely stay here again

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank pjkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 25, 2013
Dear PJKC

Thank you very much for your kind review. We are so happy that you enjoyed your stay!

Your Team of the Hotel Des Alpes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 14, 2013

We enjoyed four nights this July in Lucerne at this lovely little hotel. We had an upper floor room with a small balcony overlooking the Chapel Bridge and river. Our sons were in a standard room on the same floor, and they were thrilled with the rooftop patio. The rooms were comfortable and clean, and we enjoyed the included breakfast buffet with seating outside by the river. The charming man who waited the tables each morning was a friendly start to our day. We also enjoyed one dinner in the restaurant, which was nice and made more enjoyable by the friendly service by our waitress.
We would definitely return to this hotel. The location is central to everything, and the view over the river is amazing. This was our first trip to Switzerland, and we were charmed by the helpful and friendly people we met in Lucerne. We'll certainly plan to return!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank joidevivre29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 22, 2013
Dear Joiedevivre

Thank you so so much for your kind review. It was a pleasure having you here.

The Team of the Hotel Des Alpes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 12, 2013

We've been staying at this hotel for more than twenty years but the changes instituted by the new management are a retrograde step. One of the unique features of this hotel was the first floor breakfast room, with adjoining balcony, allowing an alfresco meal with fine views over the lake, Chapel Bridge and mountains. Breakfast is now served on the ground floor, ostensibly to allow more space, but this is fiction. Space is, if anything, more cramped, with the tables closer together, no opportunity to sit outside or enjoy the views, and indifferent service in terms of replenishing the buffet.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank parkmill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobRes_12719, Manager at Hotel des Alpes, responded to this review, August 12, 2013
Dear parkmill

Thank you so much for visiting the Hotel Des Alpes for so many times and thank you very much for your honest review. In fact we had to change the location for the breakfast - the hotel has been fully booked for a while and we do not have enought seats for all our guests in the other breakfast room. Due to the high temperatures we had in the past weeks the new location gave our guests the opportunity of having breakfast outside at the Reuss river. We are sorry that this did not meet your expectation but we are sure to find an edaquate solution for your next stay.

Kind regards

Your Team of the Hotel Des Alpes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel des Alpes

Property: Hotel des Alpes
Address: Furrengasse 3, Lucerne 6004, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
#14 Business Hotel in Lucerne
#18 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel des Alpes 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Des Alpes Hotel
Des Alpes Lucerne

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