I visited Lucerne as part of a tour organised by Treyn Holidays. We travelled to Lucerne by train from Interlaken The trip took just over 2 hours along the shores of lakes and through picturesque valleys. The train was smooth and comfortable but did not have a restaurant or buffet car.
I stayed at the Grand Hotel Europe Lucerne for 4 nights as part of a tour organised by Treyn Holidays. As a single traveller I was allocated a single room on the second floor of the Hotel. The hotel is 4 star. The hotel’s entrance is on a side street away from the main frontage on Haldenstrasse. The hotel is about 20 minutes walk away from the Station though buses number 6 and number 8 pass the door. The entrance is unfortunately up about 12 steps with manual doors which is a most unfortunate entrance for those with mobility difficulties and those carrying cases. The reception area is sideways onto the main entrance and there is a bar off to the left. On the side of the main entrance is an internet room with access for 0.2 CHFs per minute. Beyond the bar is a residents lounge area and there are 2 large dining rooms. There is lift access to all floors with a separate lift for those accommodated on the 5th Floor. First impressions are of a hotel with style and elegance (antique clocks, marble columns, spacious seating and tapestries) with polished floors and chandeliers.
Accommodation corridors are wide and well carpeted in blue on my floor with that colour scheme continued into my room. I noted a small stain on the carpet.
My room measured about 3m x 8m with a bathroom built in featuring a bath in which I was able to lie fully. Linen is good. The room was very clean (on the second night I noted the wooden floors being cleaned for the second time that day) and well appointed. The room was well serviced for the second day. The absence of a hospitality tray was curiously due to ‘health and safety and fire regulations’? The bed had a wall mounted headboard with integral lighting and 2 bedside shelves. The bed linen was spotless and I slept well the first night. There was a desk set into an alcove with a flat screen TV. Overhead spotlights made this a very good area to work from with a stool provided. Generally, the lighting in the room was excellent. The window has an external pull down shutter giving excellent black out and a window you can open. The room was not air conditioned, though the bathroom area (see pictures) had an extractor fan. The TV had 36 channels, only one of which was English.
The room was completed by an open wardrobe and storage closet which was adequate for a short stay and there was an electronic safe. There is also 2 chairs and a cocktail table.
Our receptionist was a little functional rather than welcoming and we dined as a party. The meal on both nights (Night one was mozzarella salad, chicken and apple tart and on the second vegetable soup, sole and a chocolate mousse that was arranged as a work of art, plus coffee on both nights) was fine, though there was some difficulty with one of our party on the first night who couldn’t eat what was offered and an alternative took some negotiation. Waiters were efficient and helpful. Drinks were offered but were generally considered to be expensive. I think this hotel does substantial business with Tour Groups and this appears to make them a little blasé to individual needs. One of our group complained to the Manager on the first night when reordering a drambuie was told they had run out of stock. The Manager did assure them of no repeat on day 2.
- Official Description (provided by the hotel):
- The Grand Hotel Europe, opened in 1875, combines a grand past with a contemporary outlook and is distinguished by its subtle elegance, attentive service and warm hospitality. If offers 169 tastefully designed rooms, a restaurant with lake view, a hotel bar with patio and garden and two lavish dining halls. Shopping facilities, lake promenade, casino, gym & wellness and a golf course are at short distance. ... more less
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- Also Known As:
- Grand Hotel Lucerne
- Grand Hotel Europe Lucerne