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“Grand on the outside, not so grand on the inside!”
Review of Grand Hotel Europe

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Grand Hotel Europe
Ranked #40 of 66 Hotels in Lucerne
Reviewed September 26, 2013

Apart from the location on the lake and the grand breakfast room, this hotel was a bit of a letdown. Our room was old, tired and very basic. One girl in-particular on the front desk was extremely rude no matter how polite you were to her in return. The gentleman on the front desk however was helpful and friendly. This was the only hotel on my travels where I had to pay to use wifi. I would look at alternative hotels first before staying here again.

  • Stayed: August 2013, traveled with family
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Thank Nel79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 24, 2013

The hotel looks clean and "new" considering the hotel has a long history.
The view (Snow Mountains) from the hotel is great if it is a sunny day.
The staff is helpful and Wifi is only CHF 5 for 24 hours.
The food are OK too as our tour group took the dinner and breakfast in this hotel.
You can request for hot water (free of charge) if you need.

  • Stayed: September 2013, traveled as a couple
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Thank OoiFK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013

Stayed here for 2 nights of a tour of Europe and loved it. Rooms were the biggest we had when in Europe and very clean and quiet. The room even had a couch which was nice when trying to unwind after a long day of walking the city. 10 minute walk to the best shopping in Lucerne was a definite plus. There is a nice porch out front which is perfect for looking at the Alps and relaxing. A great place to stay when visiting Lucerne for a day or a week!

  • Stayed: September 2013, traveled with family
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Thank Maggie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

This hotel has the look of a grand hotel although slightly old. It is a short walk to get to the center of the city. The walk along the the river is beautiful. We were here on a trip with Gate 1 travel and they always find good hotels. The breakfast was adequate. There was hot and cold food and a lovely dining room. The bed linens were wonderful and they brought us extra pillows as soon as we called. If it had not been raining, we would have enjoyed having a drink on the front porch. I didn't realize it but the front desk was lending umbrellas to people so thay could walk to the center of Lucerne. I enjoyed this hotel

  • Stayed: August 2013, traveled with family
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Thank Pam112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

Good alternative to the overpriced 5 star hotels in Lucerne. A lot of Asian groups on their trip through Switzerland and Europe. For one night ok, but not more. Nice view over the lake. If you don't expect too much, you will be happy. Very nice breakfast, friendly staff.

A critical point: Forgot a rather expensive face creme in the bathroom. Was calling the same day. Not found immediately, and the receptionist said that they will send it of course to my Swiss home, but "on my own expenses" - in Switzerland, might be costs of max. USD 10... Swiss hospitality. But, no package arrived until now. Might be stolen. A pity, and bad for hotel's reputation regarding safety.

Room Tip: Ask for lake view. Noisy during the day, quiet during the night. Hot in summer (no AC).
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  • Stayed: September 2013, traveled on business
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Thank Calimero007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

was expecting a lot from this hotel, and prob the only two redeeming features was that it was close enough to town to walk, and that it was clean. Other than that, very average. Worst parts are no air conditioning, and the rooms were sweltering hot, and second, I could only stand up in the shower by opening the window, A frame room design, and with the window open, it didn't leave much privacy. Poorly thought out, and badly executed. Very little parking. Staff were nice though.

Room Tip: don't get a room on the top floor if you are over 4', otherwise you wont be able to shower p...
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  • Stayed: July 2013, traveled with family
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Thank AkFmDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Stayed here recently and was so disappointed. It's a grand old beautiful nostalgic hotel whose decor looks like its out of the 30's. the staff was very friendly and accommodating to the extent of their seemingly limited ability. The rooms are old and hot. The beds were hard and the sheets had about a 30 thread count. The breakfast was awful The outside is beautiful with flowers everywhere.. I would not stay here again.

  • Stayed: August 2013, traveled solo
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Thank JR M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Europe

Address: Haldenstrasse 59 | 6006 Lucerne, Lucerne 6006, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Luxury Hotel in Lucerne
#20 Business Hotel in Lucerne
Price Range: $217 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Europe 4*
Number of rooms: 169
Official Description (provided by the hotel):
The Grand Hotel Europe, opened in 1875, combines a grand past with a contemporary outlook and is distinguished by its subtle elegance, attentive service and warm hospitality. If offers 169 tastefully designed rooms, a restaurant with lake view, a hotel bar with patio and garden and two lavish dining halls. Shopping facilities, lake promenade, casino, gym & wellness and a golf course are at short distance. ... more   less 
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Also Known As:
Grand Hotel Lucerne
Grand Hotel Europe Lucerne

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