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“Reasonable” 4 of 5 bubbles
Review of Hotel Ambassador

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Hotel Ambassador
Ranked #39 of 69 Hotels in Lucerne
Akola
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Reasonable”
4 of 5 bubbles Reviewed June 20, 2012

The Hotel at once could not be located as we crossed it before locating it.But still the location is in close walking distance to the lake and the shopping area.Rooms a bit small but cosy.Breakfast very good and a full time coffee / tea making machine complimentary at the lobby.Lift very slow .Staff very friendly but late check-out impossible even if you are travelling with kids and the rooms are vacant.Overall a Good hotel.

  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AshwinAkola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Inhaber at Hotel Ambassador, responded to this review, October 26, 2014
Hello

thank you for our review. Thank you also for staying with us. We are sorry about the late check out. Sometimes it is not possible due to some guest arrival and as we do not know exactly when the guest is coming.
Thank you again and see you here again?
Ferdinand Zehnder and the Ambassador Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    47
    76
    40
    14
    6
See reviews for
52
68
15
20
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 22, 2012

Great location right in the middle of Lucerne amongst all the action. The rooms are modern, clean and spacious. Breakfast is simple but sufficient. The staff are friendly and helpful with good suggestions of where to eat etc. Overall, this hotel is extremely good value.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jennyk1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Inhaber at Hotel Ambassador, responded to this review, October 26, 2014
Hello Australia

Thank you for your review. Hopefully many clients reading that.

With best Regards

Ferdinand Zehnder and the Ambassador Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pershore, United Kingdom
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed May 22, 2012

Very friendly and helpful staff. Clean and functional room,comfy bed,good shower. Reception is up a few floors and the lift is quite small,it's a bit of a quirky place which the fussier of guests would moan about! There's a big car park available but beware of the exit....a sneaky red and white metal post will rip the side of your vehicle off if you're not careful! I know!! Breakfast is a bit limited if you have special requirements but with notice they do their best. Great location.

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank DJL73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Inhaber at Hotel Ambassador, responded to this review, October 26, 2014
Hello

thank you for your review. We are pleased you had a good stay with us. I hope you have a good Insurance for your car...

With best Regards
Ferdinand Zehnder and Ambassador Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed May 22, 2012 via mobile

My single standard room with double occupancy for mr and mrs was having 2 single bed placed together with individual mattresses. If you are travelling for hm to lucerne. Avoid this hotel. The wash basin's drainage was blocked and overflowing on use. Centrally located but Lucerne is very small anyways. Staff was courteous and breakfast was spread was good

Stayed May 2012, traveled as a couple
Helpful?
Thank whizkiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferdinand Z, Inhaber at Hotel Ambassador, responded to this review, October 26, 2014
Grüezi

thank you for your review. We are sorry about having allocated this single standard room for 2 Persons. We have not been aware and had not been advised that you had been on honeymoon. We would be happy to welcome you again and to allocated you a double bedded room.

Hopefully we can convince you and show you other categories of our hotel.

With best Regards

Ferdinand Zehnder and the Ambassador Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunstable
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed February 27, 2012

Once again I have stayed for a long weekend at the Ambassador in Lucerne.My room was very clean and the service in the reception area was exemplary.The owner is to be congratulated for the excellent staff he employs and trains to a very high standard!
My meals in the restaurant were also to a very high standard and service once again exemplary.A nice touch I noticed is that the owner comes round to the tables to check all is well wth the meal and when he is not there his very active mother who speaks perfect English and several other languages,I believe ,takes on that role.It makes one feel that this is a caring family run business which I have no dought it definately is.
I have booked ror my Spring break at the end of April and a short break in August when I will bring my son and his two children for a midweek break.I wish Mr Zendher continued success and look forward to my next trip to his first rate hotel.

Room Tip: I had room 504 which has a view over the Panorama
See more room tips
  • Stayed February 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Baswold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review, July 10, 2016
Grüezi
Thank you for your very nice and complete review. It is a real pleasure to read such nice comments and carefully formulated sentences. We really appreciate your feedback and see you as a ambassador for our Hotels and Restaurant.

Hopefully we can welcome you back sometimes. with best Regards from sunny Lucerne

Ferdinand Zehnder and the entire team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arad, Israel
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 24, 2012

the hotel is not on the lake but one minute away/ around the corner is the old city . near the lion 500 meters.
it quite / you hve a shopping center next door to the left starback coffe next door to the right.
the front desk was wery helpful in suggestion.
the breakfast was ok keep us most of the day
ill think ill stay ther egain on my next trip

Room Tip: all room are the same
See more room tips
  • Stayed February 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brdany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review, July 10, 2016
Hello and thank you for your nice review.
thank you for mentioning our excellent position. Indeed everything can be accessed by walking. We hope to see you sometimes again here in Lucerne.

With best Regards

Ferdinand Zehndere and the Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunstable
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed January 2, 2012

I stayed once again in the Ambassador Hotel,from 30th December until 2nd January 2012.Once again I can confirm that this hotel continues to maintain excellent standads throughout.The breakfast is copious and the coffee superb.The boiled eggs addition to the buffet is very welcome.I had the New Years Eve menu in the hotels restaurant,Lapin,which consisted of 7 courses!I have had gourmel meals over many many years throughout Europe and I have to say that this one exceeds in quality and taste all other gourmel meals I have enjoyed!The wines I drank with the meal were also superb and it was a fitting start to the New Year to celebrate with such a top quality meal.I enjoyed my stay so much I have booked to return in February to celebrate my 70th birthday.
I thoughly recommend this excellent hotel to all Tripadvisor members without hesitation.I wish the owner very many years of continued success,and am sure with maintaining these very high standards that he will do so

Room Tip: Ask for room 504 which has a view of the panorama
See more room tips
  • Stayed December 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Baswold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelapaixSwitzerland, Inhaber at Hotel Ambassador, responded to this review, July 10, 2016
Hello and grüezi from Lucerne

Thank you very much for your excellent comments. Thank you for mentionning our Restaurant and Menü selection. It is a real pleasure to have such loyal clients coming back serveral times during the year.

We wish you a good time and hope to welcome you on another occasion.

With best Regards

Ferdinand Zehnder and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ambassador

Property: Hotel Ambassador
Address: Zuerichstrasse 3, Lucerne 6004, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #39 of 69 Hotels in Lucerne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Ambassador 3*
Number of rooms: 31
Official Description (provided by the hotel):
The Ambassador is an attractive and welcoming city hotel in the heart of Lucerne, and at the heart of the action. Sights such as the world famous Lion Monument or the fascinating Bourbaki Panorama are right on the doorstep. The vibrant historical city centre is only a few steps away. Also close-by is the lakeshore promenade along Lake Lucerne, a delightful place to stroll along and take in the atmosphere.Rest and relax in our friendly rooms with four-star comfort. And enjoy the market-fresh cuisine at Restaurant Lapin.A multi-storey car park offering special discounted rates is available right next to the Hotel Ambassador. We look forward to seeing you ... more   less 
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Also Known As:
Ambassador Hotel Lucerne

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