We stayed here for two nights after Christmas and we really liked the hotel. 10 min bus ride (using bus 24) from Luzern railway station.
From the outside, the hotel doesn't look stunning but once we entered our room, we loved it. It's really spacious and has a spectacular view of the lake and the snowy mountains.
We stayed in a classic room which was spacious enough for a family of 5 with small children. It has a king size bed and a sofa bed. We just paid extra 65CHF per night for the sofa bed. The tea and coffee making facility was inside the cabinet. My girls liked the sweet apples on the hallway. :-) Everything is very clean. I just find their breakfast expensive especially for kids who only eat a bowl of cereal.
On the 1st day, we went to Transport Museum which is very near - maybe 2 bus stops away. Receptionist said just always ride bus 24.
On the second day we went to Engelberg to go up Mt. Titlis but it was very windy so they're not allowing people to go up there anymore. We went to Brunni instead and our family had great fun in the snow.
The night before we checked out, I requested if I can settle our bill earlier because we would be leaving very early the next day to catch the train going to Chur but the male receptionist said just pay in the morning otherwise he has to charge a deposit for the keys so processing time will just be the same. It would be very quick, he assured me. To my disappointment, it took a little longer because there was an error in our bill – charged double for breakfast. Oh! Good thing we were still able to catch the bus and the train or else we could have missed our reserved seats on Bernina Express from Chur. Looking back, what he could have done the night before was at least show us the bill for faster processing the next day. Buses and trains are almost always (if not always) in time in Switzerland so a few minutes may really matter to some people. I liked the female receptionists better. They were helpful and friendly.
But overall, we had a great stay. We could have just woke up earlier but the beds were so comfortable and it's not that easy to wake sleepy kids up in the morning. So of course I still highly recommend this hotel but hopefully he (sorry, forgot his name, duty on Dec 28 early morning) will be more understanding to guests' situation.
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- Also Known As:
- Seehotel Hermitage Luzern Lucerne