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“Breathtaking Views”
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed July 29, 2013 via mobile

Great overall experience at this hotel
The best in Lucerne..

Nice touch regarding LHW welcome amenities , the suite is overlooking the beautiful lake Luzern , excellent breakfast quality and variety ..

  • Stayed: August 2012
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Thank DrAlqassimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Guest Relations Manager at Palace Luzern, responded to this reviewResponded August 1, 2013

Dear DrAlqassimi

Thank you very much for your excellent rating on TripAdvisor. Yesterday we celebrated the Swiss National Day and our guests could observe all the fireworks from their balconies with the lake view.

We hope to welcome you back again at our beautiful hotel.

Best regards from the PALACE LUZERN

Christian Stein-Kalesky
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,143)
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585 - 591 of 1,143 reviews

Reviewed July 26, 2013

I usually sleep well wherever I travel so this was unusual that I even noticed a good night sleep but I did notice cause my sleep at the Palace was just such an outstanding sleep for me (2 nights). The mattress, the pillows, the sheets, the AC, no noise...all were perfect I had just read about the Hiltons spending $1 billion to upgrade their beds.....The Palace is already way-ahead.

Other than that, the location is superb. Very close walking distance to the shops and city center while being far enough away not to be disturbed by noise (there was a market festival with outdoor music just down past the hotel on the lake front). That being said, this hotel is still right on the lake with elegant outside drinking/eating under great shade trees with a decent view of the lake.

Next time I am back in Lucerne, this is where I will stay.

  • Stayed: July 2013, traveled with friends
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1  Thank Scott_Lombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Housekeeping Manager at Palace Luzern, responded to this reviewResponded July 28, 2013

Dear Scott052

We thank you for your review about our hotel. We are glad, that you have had a good night's rest here at the PALACE LUZERN. We set a high value on the quality of our matresses and pillows, and everytime we get a positive feedback we are happy again to have invested in a good product.

The location of our hotel ist unique. Even when there is a Music Festival all over Lucerne, our guests can enjoy the advantage of not being right in the middle of the Festival, but still close by within a 2 minute walk.

Dear Scott052, we hope to welcome you again soon at the PALACE LUZERN.

Best regards
Beatrice Hunkeler
Housekeeping Manager

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Reviewed July 24, 2013

Everyone at the Palace Hotel went out of their way to make us comfortable and to answer questions and make reservations. They even tried to locate an artist that we would have liked to visit. The hotel room was not expensive once you understand that Switzerland is an expensive place to visit. We hope to return in the future.

  • Stayed: July 2013, traveled as a couple
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Thank Lamar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Guest Relations Manager at Palace Luzern, responded to this reviewResponded July 28, 2013

Dear Lamar123

Thank you for your great review of your stay at the PALACE LUZERN. We are very happy to hear that you have enjoyed your stay. Did you know that we have canvases of the artist Rita Blum in our renovated rooms? Sights of Lucerne are shown with a hint of silver and gold, a true feast for the eyes.

We are looking forward to welcoming you again at our beautiful hotel.

Best regards

Daniel Friedrich
Head of Concierge

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Reviewed July 16, 2013

I just loved this hotel! Our room was magnificent- granted we did pay extra for a lake view with balcony - wondering if all rooms are this spacious and well appointed(?) The bathroom was huge and luxurious! I must give special thanks to the reception and concierge staff who went above and beyond to make our stay enjoyable, including a wonderful "emergency" kit when they learned I had lost my luggage. Truly, this was one of the most thoughtful extras I have ever received - invaluable in my situation....true 5 star service. The location is excellent. We found it peaceful as compared to the busy Old Town area. The walk into "town" was easy but there was also a bus right outside the door that was super convenient.

Stayed: June 2013, traveled as a couple
Thank Rudas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Leiter Gästebetreuung at Palace Luzern, responded to this reviewResponded July 18, 2013

Dear Rudas

Thank you very much for your positive Feedback. We are delighted that you loved our hotel. The setting just right at the lakeside is indeed wonderful and on a clear day you can see the blue lake and the mountain range of the Alps with the snowpeaks in the background. Did you know that the PALACE LUZERN was built in 1906 and the idea behind the location of the hotel was that it is near the old town but at the same time right at the lakefront.

We hope to welcome you again at the PALACE LUZERN.

Best regards

Daniel Friedrich
Head of Concierge

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Reviewed July 8, 2013

We had just come from the Four Seasons Prague which was wonderful to arrive and be treated like dirt. We had ordered a mini suite and got a runway sized hallway with a standard room. Running water woke us at 4:00 in the morning moving thru the walls at high volume. They stuck us next to the public toilets on the second floor as punishment for complaining about the late room. We received our room late on our incoming day after 3:45. So bad we had to fly out a day early at great expense. They seen to now cater to the Chinese watch buyers. .. You toss in the uneatable food and the unsmiling staff (at this American anyway) là vous l'avez PALACE LUZERN...

  • Stayed: July 2013
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1  Thank buddhalover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Verkaufsleiter at Palace Luzern, responded to this reviewResponded July 11, 2013

Dear buddhalover

We thank you very much for your feedback on TripAdvisor and we are sorry for your dissatisfactional experience at the PALACE LUZERN. We usually guarantee that the room is ready at 3pm on the arrival day and we do apologize that you received your room at 3.45, which is certainly not our standard. It may happen that when we are fully booked, that we can not give the first clean rooms to the guests that arrive first because of the different room categories. We understand that you may have felt punished, but usually our spacious Deluxe Junior Suites (50m2) on the first floor are very popular amongst our guests, and our intention was to delight you.

Dear buddhalover, we do hope that you give us a second chance and that you visit us again so that we can show us from our bright side.

Best regards
Christian Stein-Kalesky
Director of Sales

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Reviewed July 3, 2013

Stayed three nights at this outstanding hotel. Best location overlooking the lake, with a short stroll into Lucerne along the tree lined promenade. Rooms very clean with all facilities that you will require. All staff very courteous and could'nt be more helpful. Great bar and restaurant but also visit the bars and restaurants in Lucernce as they are also fantastic. All types of shops and jewellers in the 'old town' if you are that way inclined. Boat trips on Lake Lucerne is a must. Will definitely return.

Room Tip: Lake view room
See more room tips
  • Stayed: June 2013, traveled as a couple
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Thank KWALSH186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Guest Relations Manager at Palace Luzern, responded to this reviewResponded July 4, 2013

Dear KWALSH186338

What a great feedback, thank you very much! We must say indeed that our location is absolutely fabulous. Only a 10 Minute stroll from the Old Town away, directly at the lakeside. From the rooms you see the steamboats, which cross the lake from early morning until late evening. Did you know that the oldest steam "Uri" is 112 years old?

We are looking forward to welcoming you again at the PALACE LUZERN.

Best wishes

Daniel Friedrich
Head Concierge

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Reviewed July 2, 2013

If I stay here hotel two years earlier, maybe all rate I've made in trip advisor will be one star lower.

Stay in this property I've found an excellent sample of a hotel should be.

If you take a look to room pictures I took you may say that they look
similar to other hotel. Unfortunately that because its impossible to make
picture that show the great system that the hotel provided to all their guest.

2 nights stay here I found that every single staff work here, try their best to show all guests that we stay in one of the best hotel in Suisse.

Despite they must face some "over demanding" guest but every request solved in excellent way of serving their customers.

I hope I will come back to this hotel soon
Thank you for great and warm assistances given

Room Tip: Overlook Lake Lucerne will be perfect
See more room tips
  • Stayed: June 2013, traveled on business
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1  Thank Gregorius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Director of Sales at Palace Luzern, responded to this reviewResponded July 4, 2013

Dear Gregorius S

Thank you very much for your 5 star rating. We appreciate it very much! Our dedicated employees are eager to provide a high quality service to every guest as you have observed. Good feedbacks are so valuable to reassure us, that guests feel that we have a great team spirit amongst our employees.

We do hope to welcome you again at the PALACE LUZERN.

Kind regards

Christian Stein-Kalesky
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Luzern

Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price Range: $335 - $552 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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