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“What a pleasure!!!”
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 68 Hotels in Lucerne
Certificate of Excellence
Cape Town
Level 5 Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“What a pleasure!!!”
Reviewed February 5, 2013

We actually booked for 2 nights and unfortunately couldn't make one of the nights and as we'd booked through an online booking agent and made non-refundable reservations the Palace couldn't return one of the nights - instead they upgraded us to an incredible deluxe room with views over the lake -it was absolutely gorgeous.
The room was spacious and the standards extremely high. Our welcome was perfect - from the concierge who brought our bags in and parked our car to the lady on reception who helped us with everything.
A truly memorable stay with wonderful service - one of the best hotels we've ever stayed in - thank you for making the last night of our holiday so perfect.
We would definitely recommend this hotel and we would definitely come back.

Room Tip: We stayed in 510 (a corner room) with views over the lake and towards the old town - a lovely room.
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  • Stayed February 2013, traveled with family
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Helpful?
2 Thank Faye d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Verkaufsleiter at Palace Luzern, responded to this review, February 11, 2013
Dear Faye d
Thank you for this fantastic review! It is a great pleasure to read you enjoyed your stay with us
at the beautiful PALACE LUZERN. We are happy to hear that we find the right solution about the non-refundable night.
Did you actually ride a boat on the magnificent Lake Lucerne or climbed the local landmark Mount Pilatus? Each with breathtaking views, too! There are so many diverting things to do in Lucerne, whether in Winter or in Summer. We are looking forward to welcoming you back soon!

All the best,

Christian Stein-Kalesky
Director of Sales
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1,102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
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Palm Beach, Fl
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 2, 2013

I stayed here in June 2012 with two teenaged Grandchildren. The Accommodations were spacious and the location is unbeatable. All Hotel personnel were warm and gracious...and the Breakfast Buffet was delicious. We walked to everything including the Train Station for our arrival and departure. It was a pleasure to experience this magnificent Hotel in this fabulous city.

  • Stayed June 2012, traveled with family
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Helpful?
4 Thank MarmaTo12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Guest Relations Manager at Palace Luzern, responded to this review, April 30, 2013
Dear MarmaTo12

It was a pleasure to welcome you and your grandchildren at the HOTEL PALACE. In 1906, when the hotel was built, the owner bought the land away from the busy markets, but still in the heart of the city. That is still what our guests appreciate today: the location of the HOTEL PALACE, directly at the lakeside, but everything in easy walking distance.

We hope to welcome you and your grandchildren again soon.

Best regards from Luzern

Daniel Friedrich
Head Concierge
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Turku, Finland
Level 6 Contributor
144 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed January 29, 2013

I stayed for three nights in this lakeside hotel just a few steps away from the center of Luzern. The hotel is spacious and very stylish. My room was on the upper floor facing the lake. The room was clean and quiet and the bed was very comfortable. The bathroom was spacious and clean.
Breakfast is plentiful and tasty and the breakfast room in itself is beautiful with large windows facing the lake. Lobby bar is cozy with a good selection of beverages. This is definitely THE place to stay when in Luzern.

Room Tip: Get an upper floor room facing the lake
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  • Stayed January 2013, traveled on business
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Helpful?
3 Thank Ve8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Housekeeping Manager at Palace Luzern, responded to this review, April 30, 2013
Dear Ve8

Thank you very much for your review. Our rooms with the spectacular lake view are a highlight of the PALACE LUZERN. We furnish them with love to detail, but not at the expense of comfort of our guests, like for example the beds, that are really comfortable.

We would be delighted to welcome you again soon.

Best regards from the PALACE LUZERN

Beatrice Hunkeler
Housekeeping Manager
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London, United Kingdom
Level 6 Contributor
175 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 28, 2013

My husband and I spent 2 nights here in January 2013, we had an unforgettable stay. From the warm welcome with free drink and hot washcloth (which was needed as it was snowing and very cold out!), we had a perfect stay. We were upgraded for free from a city view room to lake view and it was stunning. The room itself was very spacious and extremely comfortable (bed was great!). The bathroom was huge, Molton Brown toiletries lux and even had the radio piped in. Housekeeping was spotless, and turndown service each night was appreciated - they also left complimentary chocolates each night, and fruit for each morning. Concierge was very helpful - supplying 2 Intl adapters and providing expert local guidance for our trip to Mt Pilatus even when the cog railway wasn't running due to snow.
But the best reason to stay here is the spa. It is fantastic - ample changing rooms provide free amenities, the steam room, sauna, experience showers and relaxation room would rival any top spa - and the facilities are all free to use when staying as a hotel guest.
Pianist in the bar was very relaxing and added a nice ambience, and we had a wonderful dinner at Jasper (separate review for this). I highly recommend the hotel for anyone visiting Luzern!

Room Tip: Lake view rooms are worthwhile. Also try reserving through booking.com, we saved over 50% on rack ro...
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  • Stayed January 2013, traveled as a couple
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Helpful?
2 Thank aelliott21921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Spa Manager at Palace Luzern, responded to this review, April 30, 2013
Dear aelliott21921

What a pleasure to read such a detailed and positive review. Thank you very much. Our goal is to provide a home away from home with the only difference, that you can lay back and relax. Our PALACE SPA is very popular. Did you know that we also have a private spa? There you have the most beautiful bathtub just for you, with a breathtaking view of the lake and Lucerne, and even to Mount Pilatus, where you have been throughout the day.

We hope to welcome you again soon!

Best regards
Fernando Molleda
Spa Manager
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Geneva, Switzerland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2013

I stayed two nights and it was absolutely wonderful. The staff is very friendly and attentive, the hotel itself is beautiful, the views are breathtaking and the food is really good. My room was very clean and comfortable, and I had delicious fresh fruits sitting on my table every morning.
The lobby area is perfect for sitting and talking with friends and having a coffee in the afternoon or a drink in the evening.
The only criticism I have is that the TV was a bit complicated to work. I didn't use it the first night because I thought you had to pay but there is a specific way to access the free channels (that the staff will be glad to show you).
Other than that, a great experience, I will definitely be coming back, hopefully during the summer!

Room Tip: Definitely try to get the lake view suites, it will be worth it.
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  • Stayed January 2013, traveled with friends
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Helpful?
Thank sblover91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Guest Relations Manager at Palace Luzern, responded to this review, April 30, 2013
Dear sblover91

Thank you for your feedback. Our lobby is really a special place with a lot of history, with the 100 year old marble floor that can tell us a lot of stories of all the guests, who were once and still walking on it.

We would be delighted to welcome you again in summer time, as the lake takes on a wonderful blue color and makes your experience complete.

Best regards from the PALACE LUZERN
Daniel Friedrich
Head Concierge
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Paris
Level 5 Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 27, 2013

Palace Luzern is overlooking the Luzern Lake. It is a 19 century palace very well furnished and renovated. The rooms overlooking the lake are very nice and comfortable. Service quality is excellent and highly professional. Breakfast is of high quality with excellent and healthy food.
The bar is intimate with extremely friendly and dedicated personnel.
It shows hospitality can be an art. There is a price to pay of course....
a unique experience ....forever

Room Tip: try to have a room overlooking the lake on 5 or 6 floor
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  • Stayed January 2013, traveled on business
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Helpful?
Thank GlobewatcherParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, F&B Manager at Palace Luzern, responded to this review, April 30, 2013
Dear GlobewatcherParis

We appreciate your review. We are delighted that you could feel the warm hospitality that all of our staff members are dedicated to.

Best wishes from all of us from the PALACE LUZERN, we hope to welcome you again soon.

Christina Bruhin
Food & Beverage Manager
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Miami
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 21, 2013

Just back from a trip to Switzerland and I have to say that my spa experience was exceptional. I was to well taken care of and my massage was truly wonderful. I was there a couple of years ago and was disappointed but I understand there is a new manager and whoever that is, has turned this spa into a wonderful place to visit. I encourage all of you to try it out!

  • Stayed January 2013, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank reneetravelsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceLuzern, Manager at Palace Luzern, responded to this review, January 24, 2013
Dear reneetravelsalot
Thank you for your wonderful review and foremost for the second chance you gave our PALACE SPA. Together with our Hotel Managers Mr. & Mrs. Hunziker I was able to create this wonderful place of utter well-being, of which my talented team of therapists are the beating heart of it. I am glad you fully enjoyed your stay and your treatment and I would be delighted to welcome you back soon again.
Wishing you a happy 2013, all the best
Fernando Molleda
Spa Manager
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Additional Information about Palace Luzern

Property: Palace Luzern
Address: Haldenstrasse 10, Lucerne 6002, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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