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“Great Location; Beautiful Hotel;”

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Grand Hotel National
Ranked #20 of 68 Hotels in Lucerne
Certificate of Excellence
Dublin, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Location; Beautiful Hotel;”
5 of 5 bubbles Reviewed March 17, 2009

This is a very spacious and beautiful hotel with all the amenities. The rooms where very large and we had a nice view of the lake and mountains. The hotel is a short walk from all the shops, eateries and train station.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dosteravon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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393 reviews from our community

Traveler rating
    240
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    37
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Northampton, United Kingdom
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed February 8, 2009

We stayed at this lovely hotel as part of out twin break holiday , this being the second week the first spent in Grindelwald followed by lucerne , both being very different hotel wise but still highly recommendable. We arrived in the middle of what seemed to be a mad beer fest, but infact was their once every three year yodelling contest, such a culture shock after being out in the sticks in grindewald ! When we arrived at the Grand Hotel National Lucerne were greeted by very polite and helpful staff, although throughout our holiday there was a lack of english speaking staff, but this didnt ruin our stay in any way. Our room was city side but wasnt noisy at all at night , the room fairly small but plenty of room to move around in and our bed was extremely comfortable , loved the seperate duvets. Bathroom very spacious, all beautifully decorated and very clean. Lovely bowl of fruit and chocolate awaited us . We were asked if the room was to our liking , which it was , although quite small, but very adequate. We stayed on a half board basis and the service and food was fantastic. We were sometimes seated outside on the terrace for our evening meal overlooking lake lucerne , absolutely stunning , although it was unfortunately quite stormy in the evenings for some of this second week. The only thing that seemed to be missing was music and nightlife it was fairly quiet around this location and of course the storms in the evening were at bit disruptive! It did lack the atmosphere of Grindelwald , but for this type of location being the city this hotel was perfect and highly recommendable! Oh! before I forget dont ask for tea to be served in your room head for the mini bar instead , it cost a small fortune for two teas and took ages for the staff to understand what I wanted !!

  • Liked — beautifuly furnished and clean
  • Disliked — the size of the room
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank lindanorthants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queensland, Australia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 10, 2009

Travelling with 2 children is a challenge in Europe and this hotel was excellent for extra room. I have just read another review that said the lakeview room was very small. I would reommend calling the hotel and asking for one of ther larger rooms as they are all different sizes from what I could see using the hotel "fire escape plan".

Both my family and the in-laws both had a massive room - probably one of the biggest rooms for a standard booking we have ever had.

The hotel is right on the lake and next to the casino - so location is excellent. We booked on expedia and got a great rate as well.

Rooms were clean and we had everything we needed. Staff very friendly and helpful.

  • Liked — Huge Rooms
  • Disliked — Nothing
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank The_Rogers_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed October 17, 2008

We recently returned from a 2 week trip to Germany, France, and Switzerland, and the Grand Hotel National in Lucerne, Switzerland was the most disappointing hotel of all our travels.

We splurged and booked a lake front room in anticipation of a 5 star experience. When we arrived we were given a very, very small room with a non private small balcony overlooking the lake. The bed was uncomfortable with no headboard, just pushed up against a painted concrete wall. The furniture was jammed in so tight that when you turned over in bed, you whacked your arm or head on the desk or bedside table. The A/C worked ,but was placed over the French doors so that when the drapes were drawn for privacy, the A/C was effectively blocked. All this for 500.00 Swiss Francs/night ($450.00 US). We asked at the front desk for a room change. The desk clerk disdainfully told us that the only other room available was without a balcony on the second floor, and we would not like it. We stayed put for that night but changed rooms the second night. The hotel did not seem full to us.

We went downstairs to the bar for drinks. I was served a Cosmopolitan in a glass with multiple chips. I asked for an unchipped glass. No unchipped glasses of that type per the bartender. Management does not want to spend the money.

Bottom line: The hotel is very pretty and in a good location, but does not provide 5 star accomodations or service. We did find a very nice front desk clerk who was helpful with directions and restaurants, but he did not make up for the other problems. Better to stay in a less famous establishment that appreciates your business.

  • Liked — Location
  • Disliked — Rooms
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank LikeToTravelTill100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed September 23, 2008

We spent 3 nights here; the location is almost perfect, being right on the water of Lake Lucerne -- but there are many other hotels closer or within the lovely old downtown of Lucerne. Our room was a bit small but we had a cute balcony. Service was very good, not 5 star but solid. It's a fairly small place with a lovely, elegant dining area. The Schweizerhof nearby is a bit closer to downtown (walk from National only 10 minutes) but is more expensive. Overall, a nice stay in a fantastic city but I would next time stay within downtown.

  • Stayed September 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Sincyrity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed September 19, 2008

When I had read that César Ritz and Auguste Escoffier had founded this hotel, I of course wanted to stay here and it was fully worth the price. It is a huge hotel, but most of it is a Residence (the part closest to the centre) so it is actually much smaller than it looks. The entrance is opposite the casino and has stairs to climb so not convenient with heavy luggage.
I had booked a single room but at the reception they had switched my name with a former Dutch guest with the same surname as mine (this had happened before also in the best hotel of Madeira).They quickly corrected the mistake and gave me the biggest street side room on the 4th floor (room 401), a really huge room with 10 meters from bath to wall at the bed.The bathroom is behind a small corridor between bedroom and bathroom. Despite street side it was quiet (at night). My room had no neighbours on either side so all was perfect. Huge bed (2 meters wide), nice antique furniture, big desk, large widescreen TV with many channels including BBC Prime, CNN, chanells from many other countries, incl. Holland. Temporarily no TV movie channels due to changing to digital TV.
Nice touch was the free tray of fruit and the flowers.
Young bar man was very nice and I found the cocktail prices reasonable for Switzerland (15 CHF). Music not my taste at all though (pop music).
Great breakfast (in the same styish restaurant that has 14 Gault Millaut points ) one can have continental for 20 CHF but that does not give much. Normal is 35 CHF and cooked items on request. When ordered to be brought to the room (from 6 AM, which can be ordered before 5 AM by hanging on the door) it gets very expensive as every item has a huge price (like 3 CHF for an egg). Minibar prices also quite stupendous.
One needs the room key card for using the elevator so it's very safe.
I saw in a map of the rooms of my floor that all rooms have different size. The street side rooms have a balcony also (except one) . So if you have a standard street side room , ask if 401 is available.
It's a 10-15 minute walk to the station.
A really palatial experience.

  • Liked — Style, location, big room, great breakfast
  • Disliked — only the music style in the bar, but nothing important
  • Stayed September 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank vanderveldenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed August 24, 2008

My mum and I stayed in this hotel for one week in August. We used Lucerne as a base to visit the lake and surrounding mountains, as well as day trips to Neuchatel and Zurich.

The hotel is situated in the best possible location right on the promenade facing the lake. Before booking this hotel, I have researched all the other 4-5 star hotels in Lucerne which, in my opinion, are not as well located. For example the Schweizerhof is on the main road with the lakeview rooms facing the 4-lane traffic in front. The Montana is on the hill and not as convenient. The Palace is further away from town centre than the Grand National.

It is a mere 5 minute leisurely walk along the lake promenade to reach the town centre, another 5 to get to the train station and lake steamer pier. On days when we felt exhausted, we used the local bus (there is a bus stop, no 6 and 8, outside the hotel with services every 8-10 minutes). Taxi transfer to the train station (with luggage) cost about SFr12 one way.

We stayed in a junior suite on the 4th floor which boasted a panoramic view of the lake. It was so relaxing sitting on the balcony taking in the surrounding mountains and watching the steamers go by (see attached photos). The junior suite was spacious (about 400 sq ft opened planned bedroom and living area, plus 200 sq ft bathroom including separate walk-in shower). It was lavishly decorated in a classical style with chandelier hanging from the high ceiling, marble flooring, comfortable settee, dining table and writing desk. Ample storage space in the wardrobes. There were nice touches such as complimentary slippers, bathrobes and even an umbrella for rainy days.

On the first night we dined al fresco at Le Trianon restaurant facing the promenade. It served a gourmet menu and food was fantastic, albeit very slow service. The beef fillet with fois gras was out of this world. We were seated at 7pm and ordered a 4 course dinner. Finishing well past 11pm this must be the longest meal I’ve ever had. But soaking up the atmosphere in a romantic setting with candles and lamps in the dark was quite a hypnotic experience.

We also dined at Il Padrino restaurant which served good Italian food. Crowded and noisy that evening, but it was fun to listen to a tenor performing local songs.

I tried the indoor heated swimming pool which was small (ok for me alone, two will be a crowd) and rather shallow (I think 4 feet deep at most). There is no spa, the sauna is inside the shower area, changing facilities rather basic. Massage is provided in a room behind the swimming pool reception desk -- absolutely no wow factor and I gave it a miss. The terrace for sunbathing was nice but could be overlooked by guests staying on the floors above. There is one computer for internet use in the business centre.

We enjoyed our stay in this hotel, though we encountered a few problems as well.

During the week in Lucerne, there was a heatwave with temperature up to 30C and we had to switch on the air-conditioning which was noisy. Worse, the air-conditioner which was located above the French window dripped continuously onto the balcony wetting the balcony furniture. I asked for it to be fixed and was told that it was normal, and nothing could be done. The receptionist even said that dripping occurred because I set the temperature too low at 21C and that it should be set at 25-26C (I would hardly call this temperature air-conditioning!). Anyhow after 3 complaints, they eventually put an extension pipe to drain the leak and put a container on the balcony floor to collect the water.

The shower had good power pressure but I was hit by intermittent spells of hot and cold water, necessitating frequent adjustment of the water temperature, making the shower experience rather annoying.

Worth mentioning some nice eateries in Lucerne: Old Swiss House prepared lovely crepe suzette at the table, nice view from Scala Terrace restaurant, delicious cakes at Confiseur Bachmann, and Movenpick ice cream is a must!

  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cuddly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel National

Property: Grand Hotel National
Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#15 Luxury Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Official Description (provided by the hotel):
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 
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Also Known As:
Grand Hotel Lucerne

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