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All reviewsbellini restauranttrain stationold townside entranceexcellent locationconvenient locationtourist officequiet streetviking cruisehotel is locatedhalf boardnice roomvery nice hotelbreakfast was includedreception staffmain attractionsrooms are modern
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Reviewed July 29, 2018

We stayed there 3 days as part of our pre-cruise on a Viking river cruise.
Our room was #511 and it was very beautiful and quiet despite being right next to the elevators. We didn't hear a single noise.
The room decor is modern and clean. The bathroom is very well designed with good water pressure. There is a safe and a mini fridge in the room
The only minus is the washroom door is a sliding glass door so if you are sleeping and your partner uses the bathroom , the light shines through.
The location is perfect, right within distance from everything.

  • Stayed: July 2018, traveled as a couple
    • Value
    • Rooms
    • Service
Thank stefanny28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
continentalpark, Manager at Continental Park Hotel, responded to this reviewResponded August 5, 2018

Grüezi stefanny28,
We are pleased that you had an amazing stay with us as part of your Viking river cruise. Thank you for your compliments for our rooms. As a family owened hotel in 3rd generation it is very important for us that our guests feel welcome and comfortable in our rooms. Your input regarding the door to the bathroom we appreciate and will have a look what is possible to do.
We hope you enjoyed your cruise and that we can welcome you again in Lucerne upon another occasion.
Sunny regards,
Family Pedrazzetti, Hoteliers & the Continental Park team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2018

Stayed here for a couple of days while on vacation in Lucerne as part of the Viking Cruise extension. It was an okay hotel. Dated modern hotel. The front desk staff were friendly and the hotel is clean. The room was pretty big for a European hotel. The bed was extremely creaky and the room would not get cold despite turning up the air conditioning. Small TV and fridge in the room. No US outlets in the room. Spacious waterfall shower. Loved the free WiFi! Close to main part of Lucerne and lots of things to do/restaurants.

Stayed: July 2018, traveled as a couple
1  Thank duffykrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
continentalpark, Manager at Continental Park Hotel, responded to this reviewResponded August 5, 2018

Grüezi duffykrm,
Thank you for your detailed and honest feedback. We are happy to read that you felt the hospitality of our staff. For us as a family owned hotel this is an important point. We invest every year in our hotel which is now run in 3rd generation. To have an air condition for our guests is especially during this not usual heatwave in Switzerland very important and we are lucky to have one in each room. This is not a standard in our country even in 4 star hotels. For environmental protection, the room temperature will be chilled max. 8° lower than the outside temperature, but not lower than 18°. Regarding the US outlets we need to say that we provide adaptors for free at our reception. I think this can not be asked as a standard as our main guests are comming from Switzerland and we have clients from all over the world. We hope you enjoyed your stay in Lucerne and the cruise from Viking river cruise.
Sunny regards,
Family Pedrazzetti, Hoteliers & the Continental Park team

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Reviewed July 22, 2018

The Continental Park Hotel Luzern is ideally situated for most of the places of interest. The bus and railway station are within minutes of the Hotel and so is the docking area for the boats which take passengers around the Lake. The Chapel Bridge and many restaurants are also within easy walking distance, although the Hotel itself has an excellent restaurant. There is a gallery of Queen Victoria's paintings worth a visit close bye. There is a lovely park where the Hotel serves meals and drinks at the end of the road. The rooms are very spacious and clean as is the bathroom. The staff I met all spoke English and were most helpful and friendly, and in one particular case, humorous. The Hotel has three big conference rooms with additional meeting rooms. Coffee breaks and lunch or dinner are on offer apart from the normal things required for meetings. Arrangements can be made to combine accommodation with the booking of meetings. Pets are allowed for a fee of CHF 20 (for a dog for example) and in exchange the pet gets its own bed and a surprise snack. Design Family Rooms consisting of two interconnected design rooms for families who are looking for more comfort are available and in addition there is a Lifestyle Family Suite which consists of a family suite connected to a lifestyle room. Parking is available in the basement where guests have direct access to the Hotel elevators helping to reduce the carriage of luggage. High speed internet is available in the lobby where guests are able to use the computer free of charge. The Hotel has excellent facilities for guests using wheelchairs. Several of the rooms have walk-in showers. The internal and external restaurants are accessible and the lifts enable wheelchair guests to have access each floor. There is a room especially designed for special needs guests and the toilet has a handle to assist with movement within this facility. Electric wheelchairs can be charged whenever required. The Hotel staff will advise on the best form of public transport to get from the airport to the Hotel. A taxi or limousine can be arranged through the Hotel if expense is not an issue, or even a helicopter transfer can be arranged for those guests who are accustomed to this lifestyle. As a family owned Hotel there is most certainly a family feel to this Hotel and given the facilities offered, it costs less to stay here than it would in a large number of other Hotels in this idyllic location. I most certainly will be returning there.

  • Stayed: July 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank freddyer2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
continentalpark, Manager at Continental Park Hotel, responded to this reviewResponded August 5, 2018

Grüezi freddyer2018
WOW we are speechless. Thank you VERY MUCH for your excellent and detailed review. In fact we give our very best every day to satisfy our clients as much as possible for an unforgettable stay in this beautiful city. We run the hotel now in 3rd generation and are very proud of our product! The location for sure is perfect but hospitality is even more important to us. We are very happy that we have achieved it all during your stay. Of course we will forward your praise to our staff members who will be very happy & motivated to serve our future guests the same friendly way - especially our shift leader Simone! :-)
We absolutely hope to see you agiain one day and send our best wishes from Lucerne.
Sunny regards,
Family Pedrazzetti, Hoteliers & the Continental Park team

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Reviewed July 21, 2018 via mobile

My wife and I recently had a great stay at the Continental Park Hotel. The location is excellent, just steps away from the train station and also walking distance to the lake, chapel bridge, and other points of interest in town. The room was clean and of a good size and included a small outdoor porch overlooking the street. The staff was terrific and accommodating. The front office staff, including the manager, went out of their way to help us even though we had accidentally booked our room for the wrong night. The breakfast which was included with our room was really good as well and allowed us to fill up before heading out to explore for the day. We were able to purchase tickets from the front desk to Mt Pilatus using our Swiss Half Fare Travel Card which saved us time. Would recommend this hotel and stay here again.

Stayed: July 2018, traveled as a couple
Thank shashankgupta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
continentalpark, Manager at Continental Park Hotel, responded to this reviewResponded August 5, 2018

Grüezi shashankgupta1,
Thank you for this GREAT review. Your feedback is much appreciated. We are delighted that you enjoyed your time and all aspects of the Continental Park. As a family owned hotel since over 70 years run in 3rd generation, hospitality is the most important service for us. Rest assured that we share your compliments with our entire team and hope to welcoming you back one day.
Sunny regards,
Family Pedrazzetti, Hoteliers & the Continental Park team

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Reviewed July 18, 2018 via mobile

We stayed in 306 as part of our Viking Lucerne excursion. The location is perfect, close to the train station, and close to old town. The breakfast buffet at the attached Bellini restaurant was very good. The front desk service is very good. You will need a voltage converter as all sockets are 220. The chrome chairs are uninhabitable. And there is no bar.

Stayed: July 2018, traveled with family
Thank Slyclone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
continentalpark, Manager at Continental Park Hotel, responded to this reviewResponded August 5, 2018

Grüezi Slyclone,
Thank you very much for your review which is very appreciated. Thank you for your input regarding the chair in the room. Regarding the bar we decided two years ago to exchange it into a lounge and a high table with high chairs. There are so many nice bars just around the corner which we will recommend to you upon your next visit. We hope to see you again.
Sunny regards,
Family Pedrazzetti, Hoteliers & the Continental Park team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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