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ibis Styles Luzern City
Ranked #31 of 66 Hotels in Lucerne
GreenLeadersSilver level
Reviewed April 1, 2014

We've stayed at this hotel location numerous times over the years. It has recently become Ibis Styles and when we first tried this new brand it was OK. This hotel has never been 4 or 5 star, but still it was comfortable and clean, and in a great location.

We have just returned from our last stay at Ibis Styles Luzern. It has become a mecca for tour groups from all over the globe. There must be people "cooking" in their rooms because the hotel no longer provides a hot pot and coffee and/or tea. (yes, it is available in the lobby for free, but I like to drink it in my pajamas in the early morning!!!)... I travel with a hot pot for this reason, and we have used it in many hotels in Europe, when a hot pot is not in the room or is available for a fee. Never have I been told what was on a note at the Ibis Styles Luzern... the note, in so many words said.."We see you are using a hot water pot. If there is a fire alarm and the firemen have to come, we will charge you for this visit. Please stop using your hot water pot." So we stopped... but come on! Heating water is not NOT ALLOWED? This hotel provides a microwave... imagine burning popcorn.... isn't that a bigger infraction??? Anyway, no more hot pot usage in the room. And then, no more English channels on the TV. Nada. Zip. Zilch. We asked at the desk, and in so many words we were told that the Swiss government is to blame for this one. Huh? We have English channels in Zurich and Lausanne.

We DID have one fire alarm malfunction (before the note appeared in our room) and the elevators were out of service for a while. We had to hike up 6 floors to our room.

The room, by the way, was really one of the nicer ones we've ever had at this hotel.

But no more Ibis Styles Luzern for us. Time for a different hotel for our twice-yearly trips to Luzern.

Stayed: March 2014, traveled on business
4  Thank Sim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at ibis Styles Luzern City, responded to this reviewResponded May 12, 2014

Dear guest

Thank you for taking the time to tell us about your experience at the ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Hotel ibis Styles Lucerne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 - 348 of 832 reviews

Reviewed March 25, 2014

Here we stayed our first day in swiss and they gave us a room in second floor. When we check in to the room we found, there is no kettle (they are saying it's not allowed, but we got kettles in all other hotels in Switzerland). There was lot of maintenance activities going on the floor like painting, ac works, etc. So we complained to the front desk and they ask us ti bear with them for 30 min to get other rooms in other floors. Thanks for the front desk who gave us neat, clean and big rooms after complained. Hotel is in the middle of city and you can use TRAM#1 for going to SBB station. The best thing is the hotel is, they gave good breakfast ..Front desk staffs are too formal and not very pleasant (may be that was a hectic day for them). Overall a budget hotel with easy access to city.

Room Tip: Rooms in Fifth and Sixth floor are quite good.
See more room tips
  • Stayed: March 2014, traveled with family
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2  Thank Praveen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at ibis Styles Luzern City, responded to this reviewResponded May 12, 2014

Dear Mr. Praveen R.

Thank you for taking the time to tell us about your experience at the ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Hotel ibis Styles lucerne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

This hotel is located close to the lake (5min walking) and the train station (15min walking). As in Ibis style hotel, the furniture is modern and colourful. The hotel is very clean and the staff very friendly. Breakfast buffet is not very big but contains standard brzakfast items (fruits, dairy, viennoiserie, cereals, boiled eggs). The hotel has its own restaurant but I would not recommend the cheese fondue (tasteless and definitely better to go on a restaurant in the area). Typical package includes internet and breakfast which makes this hotel usually a very good value for money choice in this city.

  • Stayed: March 2014, traveled on business
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1  Thank Denis_from_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at ibis Styles Luzern City, responded to this reviewResponded May 12, 2014

Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2014

Room was pretty standard , a bit funkier than usual Ibis. Had a family room with a pull down bed, worked out fine for us for just one night with our three year old. Nice clean and modern. Staff all very friendly. Buffet breakfast outstanding. Also great spot in the middle of town.

  • Stayed: March 2014, traveled with family
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1  Thank Rhuari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at ibis Styles Luzern City, responded to this reviewResponded May 12, 2014

Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

Room was clean, staff was very friendly, breakfast was outstanding by most European standards. Minor issues consist of only one chair in the room, one waste receptacle in the room and a new style of plug required to use as an adapter. All in all a fair stay

  • Stayed: March 2014, traveled as a couple
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1  Thank Chuck G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at ibis Styles Luzern City, responded to this reviewResponded May 12, 2014

Dear mr. Chuck G

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

Clean and comfortable with a nice decor. The breakfast was excellent and free coffee was available in the lobby. Walking distance from the lake, city centre and the Lion Monument.
Good relaxing stay, though a hotel parking would have helped!

  • Stayed: November 2013, traveled with family
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1  Thank PPStays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at ibis Styles Luzern City, responded to this reviewResponded May 12, 2014

Dear guest

Thank you for taking the time to answer our questionnaire.

We very much appreciate your positive comments regarding your stay at the ibis Styles Luzern.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at ibis Styles.
Hotel ibis Styles Lucerne City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

We stayed for two nights at this hotel as part of our Cosmos Tour. The location was great, and we were able to explore the city easily from this hotel. As per many of the Ibis group there was no fridge in the room, and the room itself was very basic. The walls were quite thin and we could hear everything going on around our room. The toiletries in the bathroom were very basic. There is no tea or coffee in the room, but you could get it downstairs in the lobby at no cost. The internet was handy to have in the room. All in all, we would probably stay again for a short time, as it was easy to get around Lucerne from the location.

  • Stayed: October 2013, traveled as a couple
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1  Thank PomPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter T, Manager at ibis Styles Luzern City, responded to this reviewResponded May 12, 2014

Dear guest

Thank you for taking the time to tell us about your experience at the ibis Styles Luzern. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Hotel ibis Styles Lucerne City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis Styles Luzern City

Address: Friedenstrasse 8 | 6004 Luzern, Lucerne 6004, Switzerland
Phone Number:
Location: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in Lucerne
Price Range: $115 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Styles Luzern City 3*
Number of rooms: 115
Official Description (provided by the hotel):
This stylishly designed, non‐smoking hotel is located in the historic center of Lucerne, just a stone's throwfrom the old town and its charming boutiques and cafés. The Culture and Congress Center (KKL), the trainstation and the lake that plays host to the Chapel Bridge are all just a short walk from the hotel. The Rigi,Pilatus and Titlis mountains are perfect for day trips and can be reached easily by boat or train. ... more   less 
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Also Known As:
Nh Hotel Lucerne
Nh Luzern Lucerne

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